BSBLDR602_V1.0_Project%20Portfolio.v1.0

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PROJECT PORTFOLIO STUDENT VERSION BSBLDR602 PROVIDE LEADERSHIP ACROSS THE ORGANISATION

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 2 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Content s Section 1: Presentation 4 Section 2: Fatigue Management Report 6 Section 3: Professional goals and development 10

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 3 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Student name: Kunal Saini Assessor: Date: 20 th February 2024

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 4 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Section 1: Presentation Provide the date and time and any other details of your presentation as decided with your assessor. After your presentation, complete the following: Develop an email to staff. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant. Your email should clearly show that all ideas have been considered in decision- Email to: Respected Staff Members/Stakeholders /Consultants From Lee Heron Subject: Review of the ideas discussed at the meeting In February 2020 Boutique Build Australia will begin the expansion of the company into Brisbane and the Sunshine Coast markets; during the meeting roles and responsibilities in relation to the expansion were discussed and allocated. The strategic priorities established in the Strategic Plan and how these will be achieved were reviewed. Boutique Building Australia will focus on the following business goals: Key strategies: During the meeting, some of the ideas discussed, such as operational objectives, market strategies and risk management, are very good. These ideas can be implemented to make sure the organization meet the goals. The ideas of building environmentally friendly homes and creating YouTube videos on our website giving a virtual tour of the homes were considered. We decided to go with the YouTube videos showing our homes as the risk is minimum due to we can attract a wider

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 5 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K making and indicate field of people from further afield location wise. To be well led, high performing, profitable and accountable, ensure that all financial operations, performance indicators and results support the strategic policies. Build high quality residents to meet customer needs and aspirations, increase sales of homes in current Sydney market by 10% per annum over the next three years. Continue building deeper customer relationships, customer- centered practice, with a focus on meeting their total needs for a high-quality home. Attract, engage, and develop the best staff, continuing the drive to a customer centered, high performance workforce and culture. We plan to develop our market share by: Improving our marketing and advertising Continually improving the quality of service given to clients Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums Offering attractive fee structures to our clients Continually improving the skills, knowledge and effectiveness of Boutique Build Australia through our commitment to training and development Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary Conclusion The aim of our organization is to become the leading construction company in Australia and we are hopeful to achieve this by implementing the above discussed strategies into our work culture. We are positive that we will be able to build a name of our self in this competitive market in the next one year where we no longer must advertise our qualities, but the good word will travel from our customers instead. Best Regards

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 6 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan. Attach the email to this section of your portfolio and provide evidence that it was sent within organisational timeframes. Attach: Team presentation ☐

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 7 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Section 2: Fatigue Management Report Introduction Include a short introduction about the purpose of the report. Fatigue is a state of mental and/or physical exhaustion which reduces a person’s ability to perform work safely and effectively. It can occur because of prolonged mental or physical activity, sleep loss and/or disruption of the internal body clock. Fatigue can be caused by factors which may be work related, non-work related or a combination of both and can accumulate over time. The purpose is to keep fatigue to a minimum and keep people healthy and productive. Fatigue analysis Provide an analysis of the September time sheet data ▪ Deborah Terns – Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day. ▪ Jane Smith – Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken. ▪ Bob Sales – Operations Manager shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently. ▪ Lola Perez – Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 8 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Problems associated with fatigue. Provide a brief outline of why fatigue is a problem. Fatigue can result in a lack of alertness, slower reactions to signals or situations, and affect a worker’s ability to make good decisions. This can increase the risk of incidents and injury in a workplace, particularly when: ▪ operating fixed or mobile high-risk plant ▪ driving a road vehicle, such as a taxi or courier van ▪ working at heights ▪ taking part in medical or surgical procedures and settings ▪ working with flammable or explosive substances ▪ hazardous work, for example electrical work. Fatigue can adversely affect safety at the workplace. Fatigue reduces alertness, which may lead to errors and an increase in incidents and injuries. As a worker experience rising fatigue levels, there are corresponding physiological, behavioral, and emotional changes that may impact on the ability of a worker to safely undertake work. Signs of fatigue Discuss signs of fatigue. ▪ short term memory problems and an inability to concentrate. ▪ blurred vision or impaired visual perception ▪ a need for extended sleep during days off work ▪ excessive yawning or falling asleep at work. ▪ short-term memory problems and an inability to concentrate. ▪ noticeably reduced capacity to engage in effective interpersonal communication. ▪ impaired decision-making and judgment ▪ reduced hand-eye coordination or slow reflexes ▪ other changes in behavior, for example repeatedly arriving late for work. Risks associated with fatigue and procedures for managing the risk of fatigue. Discuss risks associated with fatigue, key factors contributing to and increasing the risk of fatigue relevant to Boutique Build Fatigue may result in a slower reaction to signals or situations and affect the ability to make good decisions, particularly when: ▪ operating fixed or mobile plant including driving vehicles ▪ undertaking critical tasks that require a high level of concentration ▪ undertaking night or shift work when a person would ordinarily be sleeping. The first step in the risk management process is to identify all reasonably foreseeable factors which could contribute to and increase the risk of fatigue. Fatigue is often caused by several interrelated factors which can be cumulative. Common factors that may contribute to fatigue are: ▪ Work schedules which limit the time workers can physically and mentally recover from work. This may include workers

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 9 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Australia Staff, as well as an outline of the who undertake shift work, night work, work extended hours or are not able to take regular breaks. ▪ Job demands, particularly work that requires extended periods of work that is physically or mentally demanding. ▪ Sleep, including the length of sleep time, the quality of sleep and the time since sleep. ▪ Environmental conditions, such as exposure to heat, cold, vibration or noise, can make workers tire quicker and may impair performance.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 10 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K procedures to manage the risk of fatigue. Proposed strategies for managing fatigue and relationship to hierarchy of control. Include recommendation for strategies to manage fatigue at Boutique Build Australia. ▪ designing working hours and rosters to allow for good sleep opportunity and enough recovery time between workdays or shifts for travelling, eating, washing, and sleeping. ▪ Where possible, a minimum of a 9-hour break should be provided between shifts ensuring workers have and take adequate and regular breaks to rest, eat, and rehydrate establishing plans to manage workload change caused by planned and unplanned absences ▪ managing overtime. ▪ implementing processes to manage accrued leave balances and requests for leave. Shift work and rosters Consideration should be given to implementing additional specific control measures when planning work schedules and rosters for specific work arrangements, including shift and night work, seasonal, emergencies and on-call arrangements. These may include: ▪ structuring and designing work plan so work demands are highest towards the middle of the shift and decrease towards the end avoiding morning shifts starting before 6am where possible setting rosters ahead of time and avoiding last- minute changes, to allow workers to plan leisure time. ▪ developing plans to manage the risks associated with fatigue during an emergency. ▪ providing information to workers including tips for them to prevent and manage the risk of fatigue. Sources of https://www.safeworkaustralia.gov.au/fatigue

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 11 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K information used for the report, as well as sources of expert advice that could be used if further advice is needed in the area. Provide a brief description of each source of information you used plus at least 2 sources of expert advice (name of This document provides practical guidance for persons conducting a business or undertaking and other duty holders on how to manage fatigue to ensure it does not contribute to health and safety risks in the workplace. The information in this guide can be applied generally to all types of work and workplaces covered by the Work Health and Safety (WHS) Act. It is not designed to provide information on managing fatigue in specific industries and does not replace requirements related to fatigue under other laws. https://www.ehstoday.com/health/fatigue-risk-management-workplace Worker fatigue is a risk factor that can be managed like any other hazard in the workplace. The American College of Occupational and Environmental Medicine’s (ACOEM) Presidential Task Force on Fatigue Risk Management recently released a guidance document to provide background, key concepts and references needed to promote and support a fatigue risk management system (FRMS). https://worksafe.nt.gov.au/forms-and-resources/bulletins/man aging- the-risk-of-fatigue This information bulletin was developed to assist persons conducting a business or undertaking (PBCU) and other duty holders manage fatigue in the workplace.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 12 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K company and services they offer) that you could use if required.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 13 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Section 3: Professional goals and development Work goals and plans Provide an overview of the business that you have chosen, including the purpose of the business and where it is located. I am interested in applying for the position of Marketing Manager in Boutique Builds Australia and determined to perform with the best abilities and expertise that I possess from my education and background. Boutique Builds Australia is headquartered in Sydney, NSW and focuses on building residents and specializing in the design and building of high-quality designer houses in the Sydney metropolitan and surrounding areas. Provide an overview of the company’s goals and objectives as identified from the web site/position descriptions. The company’s objectives are as follows: Improving our marketing and advertising Continually improving the quality of service given to clients Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary. Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly. Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums Offering attractive fee structures to our clients Continually improving the skills, knowledge, and effectiveness of Boutique Build Australia through our commitment to training and development. Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 14 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K making.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 15 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Provide an overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role. I am excited to know that I can fulfil these obligations and prerequisites in joining Boutique Build Australia as a Marketing Manager, and I am determined that the requirements and responsibilities perfectly suit me and my goals. A marketing manager promotes businesses, products, and services. They develop marketing and pricing strategies, generate new business opportunities, and monitor marketing department staff. The key responsibilities are: Responsible for tracking and analyzing the performance of advertising campaigns. Overseeing the marketing budget Ensuring that all marketing material is in line with Boutique Builds Australia’s brand identity. Provide an outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12-month period. Please note, at least one of these goals must be relevant to your communication skills. Conduct an analysis of the strengths and weaknesses of your own interpersonal skills 1. Be a professional Marketing Manager and a role model to my members and colleagues in the company. 2. Establish beneficial partnerships with various parties that benefit the company. 3.Strive to lead the brand campaign in the building industry. 4.Increase the company sales exposure. 5.Improve knowledge and skills in the marketing domain and be a team-player person that cooperates well with members from different departments.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 16 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K and set a goal that will improve this area.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 17 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Professional development/Networking Plan Year:

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 18 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Details of Professional development/Netwo rk Type Date/s Cost Expected benefit to self Expected benefit to team Industry 4.0 ☐ Conferences in industry sector 10 th Feb $50 Boost industrial knowledge Boost knowledge about the industrial practices and skills. Joined and passed certificate of marketing management and professional training ☐ Formal training/course ☐ Industry networking events ☐ Subscriptions ☐ Conferences in industry sector 10 th June $550 To boost my knowledge about marketing techniques Contributing to my department in leading and planning for marketing strategies Attending TED talk session with a renowned marketing specialist ☐ Formal training/course ☐ Industry networking events ☐ Subscriptions 10 th January $0 Learning more about marketing skills and new marketing techniques Serves as knowledge to be shared with my members and colleagues in a real-life scenario.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 19 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Details of Professional development/Netwo rk Type Date/s Cost Expected benefit to self Expected benefit to team Subscribed to marketing managers association ☐ subscriptions 10 th June $50 To build a network with colleagues and grow connections and relations with other partners. To expand networking.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 20 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Professional development report – Activity 1 Details of the professional development opportunity Title: Date: Time: Duration: Joined, and passed the certified marketing management professional certification and obtained CMMP designation. 10 january- 10 june 6 months What did you most like about the professional development opportunity? The training and certification give plenty of concepts, knowledge, advice, and necessary simulations required for a marketing manager to excel in their work. It serves as a cornerstone to me in building my understanding as a manager in my domain.

BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 21 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Professional development report – Activity 2 What did you least like? None What benefits did participating in this professional development opportunity provide to you? With this, I can boost my expertise and knowledge on mastering the marketing ecosystem and serve as a strength to myself. Moreover, I can give contributions to my department in leading and planning for the strategies and objectives based on my studies, to be an asset for the company to strive for better goals.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 22 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Details of the professional development opportunity Title: Date: Time: Duration: Attending TED talk session with a renowned marketing specialist 10 th January 8:am- 11am 3hours What did you most like about the professional development opportunity? One of the best things about TED talks is that it provides sufficient topic for people. The session contained adequate content and speakers about marketing specializations. The contents are light, yet informative. Sometimes, speakers can make jokes as well. Hence, TED talks contain everything.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 23 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K What did you least like? None What benefits did participate in this professional development opportunity provide to you? From the way the speakers talk in front of the crowd, I can learn new techniques in conversation and use them in my daily routines, and hopefully, my message will have content and will be easily understood by my marketing department members. Continuous improvement and professional competence Discuss how your skills have improved over time and discuss the competencies you have gained from your participation in the activities. I have improved my speaking and conversation skills by learning to talk confidently like the speakers from TED Talks, and I am currently implementing my skills in my daily life in my company.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 24 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 25 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Attach: Email to the Marketing Manager (Activity Step 5) ☐ Memo to CEO ☐ Updated Code of Ethics ☐ From: To: Bob Sales Subject: Fatigue Management Report Dear Bob, Please see attached the Fatigue Management Report I have completed. From the document it is clear that improvements in the Fatigue Management are necessary. In the report attached you can find some strategies that can help improving work conditions; you can also find a couple of expert trainers that I have already contacted that might organise a course on Fatigue Management. Please feel free to contact me for any question you might have. Best regards From: To: Boutique Build Staff Subject: Accruing frequent flyer points usage. I'm writing to inform you that there will be ongoing investigation based on frequent flyer point usage for personal use that is happening for ongoing trips. Boutique build is currently growing, and we have a matter to talk about the usage of frequent flyer points that are getting redeemed for personal usage. In addition to that, I would appreciate your cooperation that takes place in this recent investigation. So as an operational manager, I will be working on checking all trips that were taken to and from Sydney to Brisbane and from Brisbane to sunshine coast and back respectively and the points that were redeemed for personal usage from Business trips. Frequent Flyer Investigation for on-going business trips for Boutique Build Australia so all staff will receive this memo so that they are aware and cooperate from Operational Manager. All-due respect to all staff and members as boutique build Australia is currently growing so we will doing this on-going investigation based on staff that are travelling to other cities for business

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 26 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K and they are redeeming those points for personal use which seems unethical. So, this memo is in place to investigate further and as a manager I have make sure this is according to the rules and regulations. After this investigation we will find the way what can be done and how we can be in the rules and regulations. Furthermore, there are some more areas that we will be included in memo and investigation, and we will be appointing a team to hear everyone’s perspective. So that we know what is happening and which methods are correct to use frequent flyer points for personal use. Plus, we might be putting some more information so that both business and personal trips can be differentiated, and usage of those points are correct. So, our team will focus on more code of ethics that are already in place and will find out more details how these can be currently operating. So, we are here requesting each and every staff to cooperate first of all and to mention each and every detail they have with frequent flyer point. So, my team will be arranging a form for each staff so that they can fill it with some information about emails and username so that we can track some details about how these are used. Plus, if encase there are any questions, please feel free to contact details below in the form that will be given to you or please send me an email for further queries. Regards. Update the Code of Ethics All staff should act with honesty, sincerity and integrity in their approach to their work for Boutique Build Australia. All staff should behave with integrity, honesty and fairness in all business, professional and personal relationships. Staff should not knowingly or recklessly supply any information, which is confidential, or make any statement which they know is misleading, false or deceptive to a colleague, client of Boutique Build Australia, or the general public. While Boutique Build Australia staff must observe the terms and conditions of their employment, staff cannot be required to be complicit in any illegal act. If advised, instructed or encouraged to engage in unlawful activity, they must decline, and report the matter to a line manager. Conflicts of interest Boutique Build Australia staff should both be and appear to be free of any interest (financial or otherwise) which might be regarded as being in conflict or incompatible with their integrity and objectivity. Independence is the cornerstone of objectivity. Both external and internal parties have a need for credibility of information and action in relation to Boutique Build Australia activities. Boutique Build Australia management at all substantive levels seeks credibility and accountability in information and in the activities of all of its staff. Boutique Build Australia management must be careful to apply an attitude of professionalism within the bounds of commercial confidentiality and should remain independent in fact as well as independent in appearance.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 27 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Accordingly, Boutique Build Australia staff should recognize and avoid situations which may affect their integrity and objectivity by: ● being cautious of undue benefits or preferential treatment received in the course of their employment. Such benefits may cloud their judgement or objectivity. ● ensuring Boutique Build Australia facilities or property, information or resources are used in the best interests of the Boutique Build Australia community. ● guarding against conflicts of interest arising from inappropriate financial involvement and personal relationships. Boutique Build Australia acknowledges the frequent flyer reward points from Qantas from our frequent flights to our new branch in Brisbane. All mileage credits accrued from the business trip will be strictly monitored and use for business purposes only. However, privileges such as airline lounge, upgrades and free meals can be used by our employees for personal use and by their own expense. The interests of the Boutique Build Australia and the broader community Boutique Build Australia staff comprises a diverse population of individuals with differing roles and functions, ethnic and cultural backgrounds and differential and sometimes complex relationships within the community. For such a community to function fairly and effectively, due regard must be given to behavior which recognizes the dignity and privacy of individuals, enhances fair dealing and representation both in action and perception. Confidentiality Boutique Build Australia staff must protect the confidentiality of information acquired in the course of their work. No staff member should use or disclose any confidential information to a colleague, client of Boutique Build Australia or any other party without specific authority or unless such use or disclosure is: ● in the normal course of business within Boutique Build Australia; or ● there is a legal or professional duty to disclose the information. Staff may acquire confidential information in the course of their employment. This may take the form of confidential information about staff, customers, suppliers or other information intended to be confidential. It is important that this information should not be disclosed to third parties except when consent has been obtained from Boutique Build Australia or with the consent of the other party, when there is a duty to disclose. Staff members should discuss the matter fully with their immediate superior if they are in doubt as to whether there exists a right or duty to disclose confidential information. If the problem cannot be resolved by this action, they should consult an appropriate higher authority within Boutique Build Australia, and/or Boutique Build Australia's legal advisors. Boutique Build Australia staff at all levels should ensure that staff members for whom they are responsible, are aware of the confidential nature of relevant information acquired by them in their work and should inform them of the need to maintain confidentiality of such information. Staff members in receipt of confidential information should not use or appear to use such information to gain personal advantage for themselves or for a third party. Technical standards

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 28 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Boutique Build Australia staff shall carry out their job responsibilities in accordance with relevant contractual arrangements and/or in accordance with the technical and professional standards relevant to that work. In this sense, Boutique Build Australia staff members owe a duty of skill and care to Boutique Build Australia. Fair and honest dealing – objectivity Boutique Build Australia staff must be fair and must not allow bias or prejudice to influence or override their objectivity in academic, research, administrative, business or management matters. Staff should maintain an impartial attitude, particularly in terms of the equity of individuals (including colleagues) or groups who may be vulnerable. Objectivity is an important characteristic of Boutique Build Australia staff. If the work of a staff member is influenced by dishonesty, prejudice, conflict of interest or bias, or involves misuse of a Boutique Build Australia position for personal gain (financial or otherwise), then that staff member cannot meet the test of objectivity. The 'reasonable person' test is appropriate in determining whether a staff member has behaved in an objective manner. In other words, whether a reasonable colleague, knowing all the facts and circumstances, would conclude that the staff member has acted properly and impartially. Frequent Flyer Points (FFP) Benefits Boutique Build Australia has Frequent Flyer Points Benefit agreements with Qantas and Virgin. The points gathered falls under the company’s account which will be useful for flights booked through the department responsible, Finance Department. The points prohibited to be used for personal usage. The employees will be granted access to the airline’s lounges, class upgrades and meals during business and/or private trips. The collected points will be monitored and in case of any violation a disciplinary action will be taken, which might lead to travel suspension as well as deduction in salary for the value of the points violated. Gifts, benefits and hospitality ● Gifts, benefits or hospitality which are irregular and of nominal value, used for promotional purposes by the donor and seen as generally accepted commercial practice (such as a business lunch), may be accepted. ● Gifts, benefits or hospitality which exceed a nominal amount, must be declared to the staff member's line manager and must not be accepted if in the view of the line manager the acceptance of the gift or gratuity would compromise objectivity and be seen by the wider community as likely to influence the staff member in their official capacity. ● Gifts, benefits or hospitality offered as an inducement to place a staff member under an obligation to purchase goods or services cannot be accepted. ● Staff must not accept gifts of money. Ethical behavior Boutique Build Australia staff should conduct themselves in a manner which is consistent with Boutique Build Australia's strategic intentions, reputation, and functions for which it was created under the Boutique Build Australia of South Australia Act. Staff should refrain from any conduct

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 29 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K which might bring discredit to Boutique Build Australia. It is important that colleagues, clients, suppliers and the wider community be satisfied that Boutique Build Australia staff are acting fairly, honestly and in good faith. You should not condone misleading, false or deceptive statements. The character of staff will be judged by their conduct, real or apparent. Indicators of personal ethical behavior You must not allow dishonesty, personal prejudice or bias to influence you in the conduct of your employment. You should not accept gifts, benefits or hospitality if their nature and value may be seen as compromising your objectivity and influencing you in your official capacity. Your actions should be fair, honest, and truthful. You should avoid actual or perceived conflicts of interest. You should not condone the use of any statement which is misleading, false or deceptive. You should conduct yourself with care and skill and ensure your actions do not conflict with the requirements of integrity and objectivity. You should not use confidential or other information for personal advantage or for the advantage of another. Finally, if you would be embarrassed by your conduct being reported in a Boutique Build Australia newsletter or a local newspaper read by friends and colleagues, you should question whether your behavior is ethical. If you feel guilty doing it, then it is probably unethical. Send an email to staff. From: To: Boutique Build Staff Subject: Code of Ethics Hello all, Please find attached the updated code of ethics, considering the critical points discussed in the previous email. Let me know if you have any questions or concerns! Best regards, From: To: Marketing Manager (Jane) Subject: Media release for review Dear Jane, I’m writing in order to congratulate you and your entire team for the great job you’ve

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 30 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K done, as well as to thank you for your commitment, time and dedication. You’re being a crucial part for making our organization achieve the goals and objectives for this year. Regards, Memo to CEO To: Rick Jones (CEO) From: Bob Sales Re: Case of MS Aniko – Employee of Boutique Build Date: 03/05/2022 As you may be concerned, MS Aniko, has lately came to the company's notice as one of the staff members who travels routinely from Sydney to Brisbane and the Sunshine Coast as part of her responsibilities. She has been accumulating frequent flyer miles because of her corporate travel and has been utilizing these miles to subsidies her trips. As a result, I am obligated to study this case and provide a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed. I gathered information from three separate organizations on how they handle the usage of frequent flyer points by their employees, and based on my study, I discovered that all three documents enforce tight limitations on how frequent flyer points have been used. I would want to request that you update or change the company's Code of Ethics because of this remark. I believe in employee uniformity especially when it comes to maintaining frequent flyer points of work travels, since I feel this will reduce our issues in this area. Regards MEETING NOTES WITH ANIKO May 2022 Attendance CEO Aniko Bob Sales Vladilena Zmyslinskaya

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 31 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K CEO Notes The CEO went over the agenda with everyone and welcomed them to the meeting. Following that, the CEO outlined the company's current expansion plans as well as Aniko's utilization of frequent flyer miles for work travel. A lengthy discussion followed. Aniko’s Notes Aniko answered by outlining her views, objectives, and motivations for her actions, as well as emphasizing that the company's goal and messaging should always be linked and integrated. Following that, there will be more conversations. Operations Manager’s Notes Operation Manager chose to supply the appropriate supporting documents and offered to do so. Promoting fairness and equality to all workers, clients, and providers, as well as listening to their thoughts and opinions, has been an asset to our company's strengths. More viewpoints are being debated. CEO’s Opinions and Inputs The CEO shared his ideas and opinions, noting that the new Code of Ethics, which come into effect immediately, included the following: It is prohibited to use frequent flyer miles earned from the company's business travel as part of the interstate expansion for personal purposes. Aniko’s Overview Aniko submitted a formal apology to the company, which was approved in the meeting with the CEO after a vote was formally made, seconded, and universally granted. Afterwards, the redeemed frequent flyer points from Aniko will be considered. Final verdict The CEO finished the meeting with a statement expressing his trust and belief in the responsible parties and encouraging all employees to contribute to the company's positive name and reputation. Meeting ends. CEO, Bob Sales, Aniko, , Vladilena Zmyslinskaya Meeting Notes with Jane Smith May 2022

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 32 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K Attendance MS Jane Smith (Marketing Manager) Rick Jones (CEO), marketing employees Vladilena Zmyslinskaya CEO opening The CEO went over the agenda with everyone and welcomed them to the meeting. Following that, the CEO discussed the company's current state as well as its expansion plans. Several questions were posed. CEO’s notes The CEO highlighted the importance of the contents and messages to be sent to the press. Company's purpose and goal should always be connected and integrated with the message. Marketing Manager’s notes Jane Smith chose to: give the appropriate messages for publication in the official message and offered to do so. strengthening client, customer, and supplier satisfaction listening to their thoughts and comments, have been assets to our company's strengths, according to statements. more viewpoints are being debated. CEO’s notes The CEO shared his comments and suggested that the media release might include the following: Demonstrate the company's desire to expand. Assist the release with a positive image and reputation. Press release Jane Smith did the following: reported to the Board a list of identified strategies to be given to the Company for approval, grants were approved as presented in the meeting with the CEO after a move was duly made, seconded, and overwhelmingly accepted. CEO’s final remarks The CEO finished the meeting with a statement expressing his trust and confidence in the relevant parties.

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BSB60420 Advanced Diploma of Leadership and Management Project Portfolio – BSBLDR602 Provide leadership across the organisation | Page 33 of 20 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K

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