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BSBOPS502
Learner Assessment Pack
Learner Assessment Pack
Precision Group (Australia) Level 13, 269 Wickham St, Fortitude Valley 4006
Email: info@precisiongroup.com.au
Website:
www.precisiongroup.com.au
© 2020 Precision Group (Australia)
BSBOPS502 - Manage business operational plans (Release 1)
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Copyright Notice
No part of this resource may be reproduced in any form or by any
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Disclaimer
Precision Group (Australia) has made a great effort to ensure that
this material is free from error or omissions. However, you should
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Learner Assessment Pack
Version Control & Document History
Date
Summary of modifications
Version
20 July 2020
Version 1.0 produced following assessment
validation.
1.0
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Table of Contents
A
SSESSMENT
D
ELIVERY
...............................................................................................
5
L
EARNER
I
NFORMATION
..............................................................................................
6
S
TEPS
FOR
L
EARNERS
.................................................................................................
8
R
EASONABLE
A
DJUSTMENT
.........................................................................................
9
R
ESOURCES
R
EQUIRED
FOR
A
SSESSMENT
.....................................................................
10
A
CCESSING
I
NTRANET
P
AGES
AND
E
XTERNAL
L
INKS
.......................................................
12
A
SSESSMENT
A
GREEMENT
........................................................................................
13
A
SSESSMENT
T
ASKS
.................................................................................................
15
Short Answer Questions
...............................................................................................
17
Practical Assessment
....................................................................................................
41
Project Assessment
............................................................................................................
42
Project Overview
.....................................................................................................................
42
Part 1. Establish an Operational Plan
.......................................................................................
44
Part 2. Implement the Operational Plan
..................................................................................
73
Part 3. Monitor Operational Performance
...............................................................................
83
A
SSESSMENT
W
ORKBOOK
C
HECKLIST
........................................................................
100
Assessment Workbook Checklist
.................................................................................
101
R
ECORDING
..........................................................................................................
104
Record of Assessment
.................................................................................................
105
4
BSBOPS502 - Manage business operational plans (Release 1)
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Learner Assessment Pack
Learner Assessment Pack
Assessment Delivery
BSBOPS502 - Manage business operational plans (Release 1)
Learner Assessment Pack Produced 20 July 2020
© Precision Group (Australia)
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Learner Assessment Pack
Learner Information This Learner Assessment Pack
is designed for you to complete the assessment for BSBOPS502 -
Manage business operational plans (Release 1)
. It may refer to your own workplace/organisation, or
to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions
where you need to demonstrate your
knowledge and understanding of the unit, and the Practical Assessment,
where you need to
demonstrate your skills required in the unit. It is recommended that you complete the Practical
Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you
can complete the assessment in a simulated environment where resources and conditions similar to
a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with
the assessment.
Each Learner Assessment Pack is made up of four parts:
Assessment Delivery
Assessor Information
Steps for Assessors
Assessment Agreement
Assessment
Contextualisation
Assessment Tasks with Assessor Marking Guide, including:
Short Answer Questions
Practical Assessment
Assessment Workbook Checklist
Assessment Workbook Checklist
Recording
Record of Assessment
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Before you commence your assessment, ensure that you have a good knowledge of the subject, have
thoroughly read your Learner Resource, and clearly understand the assessment requirements and
the expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your Registered
Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated
workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your
assessor. Where the observation task may be difficult for the assessor to directly observed, a video
recording of the practical observation task must be submitted as supplementary evidence.
Verification from at least one third-party signatory, and preferably two or more witnesses is required
to confirm your demonstration of these practical knowledge and skills. These witnesses would
usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated
environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to
your industry/organisation, you may be asked by your assessor to provide additional information
based on your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with
your assessor.
Records of all aspects of the assessment must be kept in your Learner Assessment Pack
The record of assessment is a legal document and must be signed, dated, and a copy stored as
required by your Registered Training Organisation (RTO).
BSBOPS502 - Manage business operational plans (Release 1)
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Learner Assessment Pack
Steps for Learners
Your Learner Assessment Pack:
1.
Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations
and requirements of this assessment. You may also need to supply contact details of one or
two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based
on your employing organisation, in a simulated business, or in a mix of both.
2.
Your Learner Assessment Pack is where you will get the task information. Complete each task
as instructed using either your own workplace, or using a simulated business, as discussed
with your assessor.
3.
After you complete your assessment, gather and submit your evidence documents as
detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to satisfactorily
complete this assessment.
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Learner Assessment Pack
Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability -
November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making
changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be
as simple as changing classrooms to be closer to amenities or installing a particular type of software
on a computer for a person with vision impairment.
Why make a reasonable adjustment? We make reasonable adjustments in VET to make sure that learners with a disability have:
The same learning opportunities as learners without a disability, and
The same opportunity to perform and complete assessments as those without a disability. Reasonable adjustment applied to participation in teaching, learning and assessment activities can
include:
Customising resources and assessment activities within the training package or accredited
course
Modifying the presentation medium
Learner support
Use of assistive/adaptive technologies
Making information accessible both before enrolment and during the course
Monitoring the adjustments to ensure learners needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to
assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It
includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for
grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting learner assessment evidence must not impact on the
standard expected by the workplace, as expressed by the relevant unit(s) of competency. For
example, if the assessment were gathering evidence of the learner’s competency in writing,
allowing the learner to complete the assessment verbally would not be a valid assessment
method. The method of assessment used by any reasonable adjustment must still meet the
competency requirements.
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Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
Computer with internet and email access and a working web browser
Installed software: MS Word, Adobe Acrobat Reader
A workplace that will allow you access to:
o
Workplace documentation, including:
Organisational documents that include information on your organisation’s
business objectives
Organisational documents relevant to the development of an operational
Plan
Organisational document relevant to budget allocations for operational
plans
Organisational policies and procedures related to the following:
-
Recruiting new employees
-
Inducting new employees
-
Purchasing physical resources
-
Hiring services
Organisational practices
-
Recruiting new employees
-
Inducting new employees
-
Purchasing physical resources
-
Hiring services
Organisational documents relevant to existing strategies for each of the
following:
-
Recruiting employees
-
Inducting employees
-
Employee training and development -
Acquiring physical resources
-
Acquiring services
-
Protecting intellectual property when recruiting employees
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Learner Assessment Pack
-
Protecting intellectual property when acquiring physical resources
and services
-
Making variations to operational plans
-
Documenting operational performance -
Monitoring operational performance
Organisational templates, such as:
-
Meeting Minutes
-
Performance monitoring sheets
o
People, including:
Your Supervisor
At least two clients
At least two colleagues
At least two specialist resource managers
Specialist resource managers refer to individuals who take charge of
assigning resources and budgets to a project (e.g. human resources
manager, equipment resources manager)
At least two work teams. Each team must be composed of at least three
different individuals
At least two new employees
o
Opportunity to develop an operational plan
o
Opportunity to implement an operational plan
o
Opportunities to monitor the performance of an operational plan
o
Opportunity to develop a variation plan
Legislation relevant to intellectual property
Regulation relevant to intellectual property
Eight volunteers to participate in role play activities.
This must include three volunteers with real life experience as specialist resource
managers.
Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role play activity
BSBOPS502 - Manage business operational plans (Release 1)
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Learner Assessment Pack
Accessing Intranet Pages and External Links
Throughout this workbook, you will be asked to access specific pages from the simulated business,
Bounce Fitness and/or external webpages. Links to these pages are formatted in Blue Text
. To access these, hold the Ctrl key for Windows users
while clicking on these links. For Mac users
,
directly click the link.
The
simulated
business,
Bounce
Fitness,
can
be
accessed
by
going
to
http://bouncefitness.precisiongroup.com.au. Login to Bounce Fitness using the username and password provided by your Registered Training
Organisation (RTO).
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Assessment Agreement
Instructions:
Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement.
Have you signed off
Delivery Method
Classroom
Small Group
One-on-One
Online
þ
Other (please describe)
Assessment Pathway (for Practical Assessment)
Learner’s Organisation (Pre-assessment meeting conducted)
Simulated Workplace Environment (Contextualised by RTO) þ
BSBOPS502 - Manage business operational plans (Release 1)
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Learner Assessment Pack
Assessment Conditions Skills in this unit must be demonstrated in a workplace or simulated environment where the
conditions are typical of those in a working environment in this industry.
This includes access to:
Legislation and regulations relevant to operational plans
þ
Workplace documentation and resources relevant to performance evidence
þ
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
I confirm that the activities and assessment completed as part of this unit are my own work, and
comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt of the authenticity of any piece of my assessment, I can be
orally examined, and the signatory of evidence records may be contacted.
Learner’s name
Learner’s signature
Date
Assessor’s name
Assessor’s signature
Date
End of Assessment Agreement
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Siva Sankar Padmanabhuni
Siva Sankar Padmanabhuni
24 June 2023
Learner Assessment Pack
Learner Assessment Pack
Assessment Tasks
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Tasks
Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.
Contextualisation of Assessments by RTOs
Contextualisation is the process of modifying assessment tools to make learning more meaningful for
your learners and their employers. Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit
particular industry requirements and specific organisational requirements before using them.
Contextualisation must retain the integrity of the assessment and the outcome of the unit of
competency. 16
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Learner Assessment Pack
Short Answer Questions
Preliminary Scenario Bounce Fitness is a premier provider of fitness and wellness in Australia. The business offers
innovative and varied classes to meet any of their clients’ needs. The business current has four
fitness centres – the head office in Cairns and other centres in Brisbane, Sydney and Melbourne.
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to
boost profit by introducing a new fitness class.
Refer to this scenario when answering relevant SAQs. Relevant SAQs will be indicated by the
opening statement: “You are the Centre Manager for Bounce Fitness Brisbane.”
BSBOPS502 - Manage business operational plans (Release 1)
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© Precision Group (Australia)
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Learner Assessment Pack
Question 1 You are the Centre Manager for Bounce Fitness Brisbane. Your operational plan will require the
recruitment of new fitness instructors. You must also seek feedback about whether the
operational plan will be actionable and realistic.
To assist you in completing this task, access the page in the link below: Job Descriptions
https://bouncefitness.precisiongroup.com.au/people/job-descriptions/ Identify one of each of the following stakeholders involved in the development of your
operational plan:
a.
Colleague
Colleague refers to an individual working in the same Centre as you
b.
Specialist resource manager
Specialist resource manager refers to an individual who takes charge of assigning
resources and budgets to a project
Explain how each identified stakeholder is involved in the development of your operational plan.
Stakeholders
Involvement in the Development of the
Operational Plan
Colleague
a.
Employee
Provide the strategy to solve the problem of effective execution within their own areas of expertise and give good ideas for managing the tasks within the organization. Specialist Resource Manager
b.
Recuitment
Manager
Hire the staff for the development and conduct training of staff which helps the operational plan.
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Question 2 You are the Centre Manager for Bounce Fitness Brisbane. You must now manage the
implementation of your completed operational plan. This includes the implementation of
delegated action items and contingencies when risks arise, such as equipment breaking down.
To assist you in completing this task, access the page in the link below: Job Descriptions
https://bouncefitness.precisiongroup.com.au/people/job-descriptions/ Identify one of each of the following stakeholders involved in the management of your
operational plan:
a.
Colleague
b.
Specialist resource manager
Explain how each identified stakeholder is involved in the management of your operational plan.
Stakeholders
Involvement in the Management of the
Operational Plan
Colleague
a.
employee
They will take feedbacks from others and see the where the company is facing difficulty and provide their efforts to manage all the difficulties in the organization.
Specialist Resource Manager
b.
Recuitment
manager
Inform about the needs of the human resource to manage all the tasks properly BSBOPS502 - Manage business operational plans (Release 1)
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19
Learner Assessment Pack
Question 3
You are the Centre Manager for Bounce Fitness Brisbane. Escalation points are often involved in
the creation of operational plans.
Escalation points refer to processes established to handle incidents and problems that need to be
resolved at a higher management level.
For an example of Bounce Fitness’ existing escalation points, access the document in the link
below.
Maintaining Transaction Records Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/finance-policy-
procedures/ Explain the involvement of escalation points in the following phases of your operational plan: a.
Development
b.
Management
a.
Development of your operational plan
The goal of the organization's operational plan is to develop a strategy that will help achieve its goals and objectives.
b.
Management of your operational plan
In the management of operational plan escalation points are very important to
take to solve the issues on time so that we can proceed smoothly to policies and
procedures of organization.
Some of them are :
Job design
Scheduling
Material management
Facility management
Quality management
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BSBOPS502 - Manage business operational plans (Release 1)
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Learner Assessment Pack
Question 4
To assist you in completing this task, access Bounce Fitness from the link below. Bounce Fitness Homepage https://bouncefitness.precisiongroup.com.au/
Read the scenarios below about operational plan proposals.
Locate the appropriate information from Bounce Fitness’ files and answer the questions that
follow.
Scenario 1
You are the Centre Manager for Bounce Fitness Brisbane. You must develop a proposal for your
operational plan. Your operational plan will include the recruitment of new fitness instructors.
You must access reliable and reputable sources of information to assist you in developing the
proposal.
Reliable sources of information provide a thorough discussion on a topic that is based on strong
evidence. Reputable sources of information refer to sources that are deemed credible because
they consistently provide accurate and reliable information.
Identify two key sources of information you will need to develop the proposal. This must include:
One resource requirement specialist source
Specialist sources refer to individuals who have significant knowledge and experience on
specific fields.
One Bounce Fitness document
Key sources of information refer to sources that are directly related to the information required in
the document.
Explain in your own words why each identified source of information is key to developing the
proposal.
Sources of Information
Explanation of Why the Source is Key
Resource Requirement Specialist
a.
Recuitment
Expert
They can provide the necessary details about the organization's compliance with the regulations and procedures related to the recruitment of employees.
Online
b.
Recuitment
policies
This section will provide the necessary details about the hiring
process and the various factors that have to be considered when it comes to hiring new employees.
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Scenario 2
You have finished developing your operational plan proposal and must now present it to relevant
stakeholders. Your presentation must include information on how the operational plan can help
improve the Centre’s financial circumstances.
Identify two key sources of information you will need to present the proposal. This must include:
One resource requirement specialist source
One Bounce Fitness document
Explain in your own words why each identified source of information is key to presenting the
proposal.
Sources of Information
Explanation of Why the Source is Key
Resource Requirement Specialist
a.
Employee
Legislation
The laws that the corporation must abide by when it comes to personnel management.
Online
b.
Operational plan
template
It will include detailed instructions on how the organization's operational plan should be created.
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Question 5 Explain how an organisation’s existing consultation processes helps in managing an operational
plan.
Consultation processes refer to steps and guidelines that an organisation follows when it comes
to formal and informal communication channels with relevant stakeholders (e.g. conducting
regularly fortnightly progress update meetings with the team) The organization's established consultation mechanism makes it simple to get other
people's perspectives. At each stage of the formulation of the operational strategy, the key
individuals will be consulted. The consultation procedure even makes sure that the plans and
duties will be verified in relation to the budget, responsibility distribution, and timetables.
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Question 6
You are the Centre Manager for Bounce Fitness Brisbane. Operational plans are composed of different parts, including the ones outlined below.
Describe each of the following parts of an operational plan. Examples for each part have been
provided to assist you.
Parts of an Operational Plan
Description
a.
Procurement Processes
Keep proper financial records
for submission to General
Manager Finance
Tender a competitive bid for
the acquisition of resources
required
It is essentially the first stage in identifying the criteria for the acquisition of commodities, receipts for goods, etc.
b.
Employee Recruitment and Induction
Strategies
Post advertisements for job
vacancies on various social
media sites
Provide new employees with
copies of policies and
procedures
It entails finding and securing people to fill the unique or specialised jobs required by the organisation. While the main focus of induction methods is making sure that newly hired employees in the business are informed about their new roles and working environments.
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c.
Physical Resource and Service
Acquisition Strategies
Select a supplier with mostly
good online reviews
Prioritise service providers
that Bounce Fitness has
previously hired
It emphasises establishing the project's needs and obtaining the appropriate resources for the company. Additional resources or tools must also be accessible for managing the effort.
d.
Key Indicators of Organisational
Performance
Increase net profit by 5%
within the next three months
Exceed last month’s record for
sales leads by 10%
Increase of customers
Satisfy the customers
Increase profit of organization
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Question 7
Answer the following questions about budget and actual financial information using your own
words. a.
Define variances in budget and actual financial information.
A budget variance is essentially the difference between the projected and actual financial
data. When revenue from the budgeted one is large and expenses will be lower than the
budgeted one, it works out well.
b.
Describe how organisations can use variances to monitor profit.
By continuously comparing the variation to the actual costs, the organisation is able to keep an
eye on the project's cost constraints.
c.
Describe how organisations can use variances to review productivity performance.
The variance makes it easier to compare the actual performance to the expected one. It
could be accomplished by segmenting the departments, initiatives, goods, etc.
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Question 8
Answer the questions below about preparation methods.
a.
Identify one method for preparing operational plans.
Standing plans
These are the plans that are designed in a way which can be used many times. Eg- rules,
regulations or procedures. It helps the business to support its organizational values. Manager
dont have to make unique decisions it saves their time because manager already know in
advance how to address the common situations.
b.
Describe the identified method for preparing operational plans in your own words.
1.
Examine your organisation vision - every organisation have a large vision, so to
understand the vision talk to the higher authority and get some idea about it. With this u will
know how to achieve that and how can u fit that in a bigger picture.
2.
Define the goals and strategies - when u understand ur tasks fits into big picture now u have
to figure out what the goals should be. Then make strategies how do u get there as a
department.
3.
Plan your activities - with vision, goals and strategies now u can plan activities. U can select
people and give them roles and responsibilities according to their skills.
4.
Make adjustments - u can now make easily adjustments if anything is not going according to
the plan. Adjust it before it gets off track.
c.
Identify one method for preparing contingency plans.
To make a contingency plan for your organization you can use pre-pared planning in which
first you need to know what must be done to help in testing and implementing the actions and
you must pick some coordinated persons which helps u to work out problems of who is
reposnible and why it occured and what are the steps to be taken for the recovery of this
situation.
d.
Describe the identified method for preparing contingency plans in your own words.
1.
Prepare list of risks - To resolve all the risk first you need to identify the risk. Make a
list of all the risks which can impact on organization. You could start your planning at
business or department level.
2.
Identify important risks based on severity and livelihood - dont need to make plan for every
risk when u listed all the risks u will identify the impact of each risk . you can outline them
for your own best. You and your stakeholders will decide where to mark the line. So work
with your stakeholders and make contingency plans for those risks which can highly impact
your organization.
3.
Get approved for your contingency plans - Make sure the company management knows
about your plans especially when you are making it on the department level. The approval
will allow to to set your plans with confidence.
4.
Distribute your contingency plan - once u made your contingency plans share with the right
persons who knows their responsibilities towards that plan and can act as much quickly as
they can.
BSBOPS502 - Manage business operational plans (Release 1)
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© Precision Group (Australia)
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5.
Create new contingency plans if needed - thats great that u have made contingency plan for
every risk you found in organisation but some times its wont work for the organisation or u
find a new high level risk u can make a new contingency plan for that risk. This wont impact
your organisation a much if u found it on time.
28
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Question 9
You are the Centre Manager for Bounce Fitness Brisbane.
To assist you in completing this task, access the document in the link below: Business Objectives and Key Performance Indicators
https://bouncefitness.precisiongroup.com.au/infrastructure/business-strategy-and-planning-
documents/ Identify two objectives of Bounce Fitness that are related to your operational plan. Explain how your operational plan can help Bounce Fitness achieve each identified objective. Business Objectives
How the Operational Plan Can Help Achieve
Business Objectives
a.
increase business profit by 25%
The methods or techniques that a corporation must employ in order to boost sales will be given
b.
Increase customer upto 10%
The operational strategy defines the tactics that
must be used by the corporation to grow its consumer base.
BSBOPS502 - Manage business operational plans (Release 1)
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Question 10 You are the Centre Manager for Bounce Fitness.
To assist you in completing this task, access following documents from the links below:
Performance Management Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/
Documentation Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures/
Outline the set of procedures under each accessed document that are relevant to documenting
performance. Identify one type of record associated with each outlined set of procedures.
Record refers to documents used to keep evidences of actions, activities, events, etc.
Documents
Procedures
Records
Performance
Management
Policy and
Procedures
Analyze the needs, establish
performance criteria
Inform the workers, and give them
assistance so they can meet them.
Performance record
Documentation
Policy and
Procedures
Provide the employees with this
information.
Make sure they comprehend how to
employ these
Inventory
30
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Question 11 You are the Centre Manager to Bounce Fitness Bounce Fitness Brisbane currently has the following objectives:
a.
Generate a 10% increase in sales through boosting gym membership sales
b.
Lower the cost of service delivery by 1% a quarter
The Centre wants to find appropriate approaches to developing Key Performance Indicators (KPIs)
that would prioritise the following:
Working with teams
Predictive measurements
Identify two approaches to developing key performance indicators. The alternatives must
correspond to what Bounce Fitness’ Management is looking for.
a.
Determine the important facts and Set the KPI in light of the data.Identify the key data
points
b.
Help team to improve communication skills and hire experienced trainers
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Question 12 You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
Bounce Fitness
https://bouncefitness.precisiongroup.com.au/
Fair Trading Act 1989
https://www.legislation.qld.gov.au/view/pdf/inforce/current/act-1989-084
Work Health and Safety Act 2011
https://www.legislation.qld.gov.au/view/html/inforce/current/act-2011-018
Answer the following questions about legislative frameworks.
a.
Identify one rule from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of
each identified rule to your operational plan.
Rule refers to a legal requirement that must be followed.
Legislation
Rule
Relation to the Development of
Operational Plans
Fair-Trading Act 1989 (Section 39)
i.
A contract for the delivery of goods
or services that is barred by an
embargo notification is invalid
regardless of any other legislation.
Only the items that are included are taken into consideration as legitimate.
Work Health and Safety Act 2011 (Section 47)
ii.
The person running a business or
undertaking must, to the extent
that it is practical, consult with
employees who work for the
business or undertaking and who
are, or are likely to be, directly
impacted by a matter relating to
work health or safety, in
accordance with this Division and
the regulations.
While performing any processes, consideration for the staff's safety must be given.
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a.
Identify one right from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of
each identified right to your operational plan.
Right refers to protections or entitlements given by legal documents.
Legislation
Right
Relation to the Development of Operational
Plans
Fair-Trading Act 1989 (Section 39)
i. If the products have been withdrawn from
the location from which they were the
subject of the embargo notice, the person
who purchased them must:I return the
goods to the location; or (ii) inform the
supplier of the location where the supplier
may pick up the goods
They receive information on the items and services they will purchase from it.
Work Health and Safety Act 2011 (Section 47)
i.
The consultation must follow the
protocols that have been agreed upon by
both the person in charge of the
business or enterprise and the
employees.
It helps them comprehend the need to follow the consultation procedure.
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b.
Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan. Describe the
relation of each identified obligation to your operational plan.
Obligation refers to legal duties to pay or do something.
Legislation
Obligation
Relation to the Implementation of Operational
Plans
Fair-Trading Act 1989 (Section 39)
i.
i.If goods are supplied in violation
of an embargo notice, (a) the supplier is
required to immediately return or refund
to the person who purchased the goods
any consideration (or the value of any
consideration) that the person gave,
either in accordance with the terms of
the agreement for the supply or (ii)
under a related contract or instrument
It provides information on the return of the
purchased products.
Work Health and Safety Act 2011 (Section 70)
ii.
230 penalty units for a person or
1,155 penalty units for a body corporate
constitute the maximum penalty.
Penalties are due if the required procedures were
not followed.
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Question 13
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
Bounce Fitness
https://bouncefitness.precisiongroup.com.au/
Fair Trading (Code of Practice-Fitness Industry) Regulation 2003
https://www.legislation.qld.gov.au/view/pdf/inforce/current/sl-2003-0065
Work Health and Safety Regulation 2011
https://www.legislation.qld.gov.au/view/html/inforce/current/sl-2011-0240
Answer the following questions about regulatory frameworks.
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a.
Identify one rule from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of
each identified rule to your operational plan.
Rule refers to a legal requirement that organisations must follow.
Regulation
Rule
Relation to the Implementation of Operational
Plans
Fair-Trading Regulation 2003 (Section 9)
i.
I. The sign must indicate, "If you
feel there is a risk to your health by using
a fitness service at this fitness centre,
you must notify the supplier in writing
about the risk."
It informs them about the things has to be considered by organization Work Health and Safety Regulation 2011 (Section
40)
ii.
locations where work may be done
safely and without harm to one's health;
It informs them about the things has to
be considered by organization
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b.
Identify one right from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of
each identified right to your operational plan.
Right refers to protections or entitlements given to an organisation by legal documents.
Regulation
Right
Relation to the Implementation of Operational
Plans
Fair-Trading Regulation 2003 (Section 8)
i.
If you are a casual client, you must
evaluate your degree of fitness, your
capacity for exercise, and the danger to
your health by using a fitness service at
this fitness centre.
The circumstance under which the customer is qualified to receive benefits
Work Health and Safety Regulation 2011 (Section
40)
ii.
Workers can do their tasks without
endangering their health or safety when
working in excessive heat or cold;
The circumstance under which the customer is qualified to receive benefits
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c.
Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan. Describe the
relation of each identified obligation to your operational plan.
Obligation refers to an organisation’s legal duty to pay or do something.
Regulation
Obligation
Relation to the Implementation of Operational
Plans
Fair-Trading Regulation 2003 (Section 8)
i.
However, if the assertions largely
abide by the subsection, a provider also
complies with paragraphs(3) and (4).
Customers In this situation, they could be required to pay fines.
Work Health and Safety Regulation 2011 (Section
40)
ii.
must acquire permission
Customers In this situation, they could be required to pay fines.
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Question 14 You are the Centre Manager for Bounce Fitness Brisbane. Your operational plan will require the
recruitment of a new fitness instructor and purchasing of new equipment.
To assist you in completing this task, access Bounce Fitness from the link below.
https://bouncefitness.precisiongroup.com.au/
Identify two policies and procedures related to your operational plan. Describe the relation of
each to your operational plan.
Policies and Procedures
Relation to Operational Plans
a.
Recuitment policy
The hiring of new staff must be done according to requirement policy
b.
Procurement procedure
New equipment will be acquire using standard procurement process of organization
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Question 15
You are the Centre Manager for Bounce Fitness Brisbane. Read the scenarios below about workplace practices.
Identify the workplace practice in each scenario that is related to your operational plan. Describe
the relation of each workplace practice to your operational plan.
Scenario 1
A piece of equipment in Bounce Fitness Brisbane has broken down from use. The Morning Team
of fitness instructors are tasked to purchase a replacement for the equipment as soon as
possible. The Morning Team identifies two different suppliers with good reviews online. The first
supplier is cheaper but is located two cities from the Centre. The Morning Team decides to
purchase from the second supplier, which is slightly more expensive but located in the Centre’s
local area.
Workplace Practice
Relation to Operational Plans
a.
Purchase procedures used by the
company
It explains to them how the company's strategies must be followed while making product purchases.
Scenario 2
Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes. Three
candidates have been shortlisted for the role and the Human Resource Manager will interview
each one of them. They invite the immediate supervisor for the advertised role to join the
interview.
Workplace Practice
Relation to Operational Plans
a.
Recuitment procedure
new fitness trainer will be interviewed by human resource manager and supervisor.
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Practical Assessment
The Practical Assessment
is a set of tasks that must be completed in a workplace, or in an
environment with conditions similar to that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to
develop and monitor the implementation of operational plans to support efficient and effective
workplace practices and organisational productivity and profitability.
Wherever possible, this assessment must be completed in your own workplace, including the
gathering of evidence.
Where a current workplace is not available, you must conduct your practical assessment in an
environment where conditions are typical of those experienced in a workplace. The
environment must provide you access to all the resources required to complete this assessment.
If you don’t have access to a suitable workplace, discuss with your assessor any adjustments
required to the tasks to conduct a simulated workplace assessment. IMPORTANT!
All signatures/initials in your submissions, including yours, must be handwritten and
dated. Submissions with signatures/initials must be scanned.
The supervisor/observer who completes and signs your evidence submissions must
provide their real name, contact number, and email address for your assessor’s
reference.
Should you encounter issue or concerns regarding your assessment, contact your
assessor.
Marking Guide
The documentation the learner submits for this project must be completed in the workplace OR
from an environment where conditions are typical of those experienced in a workplace. Benchmarks and prompts are provided to the assessor in evaluating the learner’s performance in
each part of the project.
All signatures/initials in the learner’s submissions, including the learner’s, must be handwritten
and dated. Submissions with signatures/initials must be scanned.
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Workplace Supervisor/Assessor Instructions
Dear Workplace Supervisor/Assessor,
Thank you for allowing and assisting the learner to complete this project in (
please tick at least
one
):
the workplace.
a simulated workplace environment.
This project requires the learner to manage business operational plans.
The learner will discuss with you the requirements they must complete and the resources they
need to access in the assessment environment for this project.
Your Role as the Learner’s Supervisor/Assessor
There are activities in this project that will require your involvement. This includes:
providing the learner access to the resources required for this project.
participating in the activities included in this project, including:
o
observing the learner as they complete these activities,
o
signing the learner’s submissions,
o
providing feedback on the learner’s performance, and
o
providing guidance to the learner as they complete these activities in the
selected assessment environment.
testifying that the learner has completed these activities in accordance with the
workplace standards, policies, and procedures, and in accordance with the requirements
of this project.
being contacted by the learner’s training provider through a phone call or email to
further verify that the learner has completed the activities included in this project to a
satisfactory level and to verify the authenticity of the learner’s document submissions.
Discuss any queries about the project and associated requirements with the learner. If the
learner cannot answer your questions about the project, please contact the learner’s
assessor/training provider.
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Project Assessment
Project Overview This project will require you to manage business operational plans.
The project is divided into two parts:
1.
Establish an Operational Plan
2.
Implement the Operational Plan
3.
Monitor Operational Performance
Tasks and activities in this project assessment require you to have access to a workplace or a
similar environment.
Read the instructions in this project carefully before proceeding.
Resources Required for Assessment
Resources you need to access to complete the project assessment are outlined in the Resources
Required for Assessment
section of this workbook, and in the corresponding Assessor’s
Checklist and/or Observation Form
of each task. Discuss each requirement with your assessor before commencing with each task. They will
organise the resources required for this assessment.
IMPORTANT: Additional workplace resources may be required upon the contextualisation of
this assessment.
Forms and Templates
Generic forms and templates are provided in the project tasks, unless otherwise specified. These
can be accessed from the following link:
BSBOPS502 Forms and Templates
If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task.
Review these forms and templates with your assessor before starting the task.
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Marking Guide
Generic forms and templates are provided in the project tasks, unless otherwise specified. Learners who are currently in the workplace can use similar forms and templates used by their
organisation to complete each assessment task. However, the forms/templates they will use must
cover all criteria required by each assessment task, and all requirements specified in the task
must be included in their submissions. You must review the forms and templates the learner will
use before they start the assessment.
All signatures/initials in the learner’s submissions, including the learner’s, must be handwritten
and dated. Submissions with signatures/initials must be scanned.
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Part 1. Establish an Operational Plan
Task Overview
This part of the project requires you to develop an operational plan and manage resource
acquisition. Specifically, you are required to:
Research, analyse and document resource requirements
Develop operational plan in consultation with, and with approval from, relevant
stakeholders
Develop contingencies for operational plan
Explain plan to relevant work teams
Resources Required:
To complete this project, you will need access to the following:
A workplace that will allow you access to:
o
Your Supervisor
o
At least two clients
o
At least two colleagues
o
At least two specialist resource managers
A specialist resource manager is an experienced employee in charge of
managing a specific resource required by a project (e.g. human resources
manager, equipment resources manager)
o
At least two work teams. Each team must be composed of at least three different
individuals
o
Organisational documents that include information on your organisation’s
business objectives
o
Organisational document relevant to budget allocations for operational plans
o
Organisational policy and procedures documents related to each of the following:
Recruiting new employees
Inducting new employees
Purchasing physical resources
Hiring services
o
Sources of information for organisational practices related to each of the
following:
Recruiting new employees
Inducting new employees
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Purchasing physical resources
Hiring services
Organisational practices refer to actions taken within the organisation that are
not explicitly indicated in policy and procedures documents. Sources for
organisational practices may include:
a.
Statements from colleagues
b.
Actions of line managers
o
Organisational templates, such as Meeting Minutes
o
Opportunity to develop and manage an operational plan
Legislation relevant to intellectual property
Regulation relevant to intellectual property
Supplementary Resources Required for Simulated Workplace Assessment:
If you are completing the simulated workplace tasks, you will need access to the following:
Nine volunteers to participate in role play activities by assuming the following roles:
o
Two colleagues
o
Three specialist resource managers
IMPORTANT NOTE:
Although you are conducting the assessment in a simulated
environment, you are still required access to people with sufficient knowledge and
experience required for the following roles.
o
Two new employees
The volunteers above may also play the team members of two work teams.
o
Two clients
Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role play activity
Templates required to complete this project are provided within this workbook.
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Assessment Pathway
WORKPLACE PATHWAY
If you have access to a real workplace, it is recommended that you complete the project
assessment in the workplace. Your workplace environment must provide you with access to the
resources required to allow you to complete the assessments in this project.
If you are completing this project using the workplace pathway
, instructions in green boxes such
as this are for you.
IMPORTANT
Before choosing this pathway, read through all the tasks and requirements in this project
assessment and check with your workplace if you can complete the assessment within the
workplace.
SIMULATED WORKPLACE PATHWAY
If you currently do not have access to a suitable workplace, or your workplace does not have the
resources required for this assessment, use this pathway. Discuss with your assessor the
resources required to allow you to complete the assessments in this project.
If you are completing this project using the simulated workplace pathway
, instructions in yellow
boxes such as this are for you.
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Part 1 Case Study Overview
Brisbane Centre’s Operational Plan Bounce Fitness is a premier provider of fitness and wellness in Australia. The business offers
innovative and varied classes to meet any of their clients’ needs. It has several established Centres
in Brisbane, Sydney and Melbourne with the head office located in Cairns.
You are the Centre Manager of Bounce Fitness Brisbane. It is part of your responsibilities to create
an operational plan that the Centre will implement for the upcoming year.
You are instructed by the Head Office to focus on achieving the following objectives:
Attract more senior citizen clients to Bounce Fitness through a pilot project running for six
months
Generate a 10% increase in net income through boosting gym membership sales by the
end of the fiscal year
The Head Office expects the pilot project to include at least one personal training class and one
group program. Due to its specialised nature, they have allocated a budget of $30,000.00 for the
recruitment of two new fitness instructors throughout the pilot project. They are also providing
the Centre with $5,000.00 for physical resources that must be purchased, such as new equipment
for classes and advertisement tools. Another $5,000.00 is allocated for the hiring of services for
the duration of the pilot project. As they have invested a sizeable amount into the success of the project, they instruct you to
provide fortnightly assessments of the operational plan’s progress.
During the pilot project, Head Office expects the Centre to run into a number of problems. This
includes common problems that a fitness centre tends to encounter, like equipment
malfunctioning during use, and concerns related to the pilot project itself, such as senior citizens
not understanding advertisements for the new classes. You are also instructed to prepare a
contingency plan for these possibilities.
As the Centre Manager, you handle two work teams – the Human Resources Team and the Fitness
Team.
The Human Resources Team is composed of the following members:
Team Leader and Compliance Officer – Leads the team and ensures working issues and
concerns adhere to legislation and other requirements
Recruitment Officer – Advertises vacancies and screens potential employees
Career Development Officer – Provides training opportunities for employees looking to
improve their qualifications
The Fitness Team is composed of the following members:
Team Leader and Fitness Instructor – Designs fitness classes, leads the team and handles
advanced programs for clients
Fitness Instructor 1 – Handles medium-difficult personal training and group programs
Fitness Instructor 2 – Conducts beginner personal training and group programs
Each fitness instructor currently handles three of nine classes that the Centre has to offer. This is to
maximise their productivity and ensure that all clients receive appropriate attention.
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The typical day of a Bounce Fitness Brisbane’s fitness instructor includes the following:
Conducting at least one group program and two different personal training sessions
Assisting new clients in completing Sign Up Sheets
Ensuring online Bounce Fitness advertisements protect the image and reputation of the
brand
Reporting sales information to the Finance department
Employees also follow workplace practices that assist in the smooth operation of the business. For
fitness instructors, this may include undergoing performance appraisals if they receive in-house
training or prioritising purchasing from businesses within the local area. Meanwhile, human
resources may choose to prioritise contacting candidates for a vacancy through email instead of
the phone. They may also communicate the business’ mission and vision to new employees during
induction.
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Task 1.1 Conduct Research for Operational Plan 1.
Seek assistance from your Supervisor to identify an opportunity that would require you to
develop and manage an operational plan for at least one business or work area.
Business or work area refers to parts of an organisation with employees who have similar
skills and expertise (e.g. marketing, operations, sales)
2.
Access workplace documents that include information on your organisation’s business
objectives.
Workplace documents may include, but are not limited to, the following:
Business plans
CEO reports
Strategic plans
Identify two business objectives that you aim to achieve using the operational plan.
3.
Access the Research Log
template provided at the Bounce Fitness site.
4.
Review your identified business objectives to assist you in researching for relevant
information.
5.
Research information on the following requirements that will assist you in fulfilling the
identified business objectives:
a.
Resources required for the operational plan
The resources will be used in the operational plan to complete relevant action
items. Resources includes the following:
Human resources (e.g. employees)
Physical resources (e.g. treadmills)
Services (e.g. outsourced tasks)
b.
Key Performance Indicators
This must cover the following:
Productivity
Profit
c.
Monitoring Processes
d.
Contingency Plans
You must provide at least two different sources of information for each requirement
outlined above. Your sources of information for each topic must include at least one of
each type of sources listed below:
a.
Organisational documents
b.
External sources
Ensure that your sources of information are reputable.
Reputable sources of information may include:
Published journals
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Magazines
Agency websites
Personal blogs, social media and the like are not acceptable answers.
For sources of information found online, you must include the link to the webpage or
document. For published journals and magazines, you must cite the source in an APA
format. For legislation, you must use the Australian Guide to Legal Citation (AGLC4).
For example:
Exercise Guidelines, Fitness Australia
https://fitness.org.au/articles/policies-guidelines/exercise-guidelines/4/39/20
6.
Document the following information on your Research Log
:
a.
Sources of information accessed
b.
Type of each source of information
c.
Information gathered from each source
d.
Analysis of how each information will assist in achieving the business objectives
7.
The Research Log
will be completed and submitted in a succeeding task.
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To complete this assessment, follow the steps outlined in Task 1.1 and the additional steps listed
below. 1.
Access the following documents from the links below to assist you in completing this task:
Highlights of CEO’s Report provided at the Bounce Fitness link
Brisbane Centre – Profit and Loss
Brisbane Staffing
https://bouncefitness.precisiongroup.com.au/performance/brisbane/
Sales Journal Template
https://bouncefitness.precisiongroup.com.au/documents/financial/
Incident Reporting Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/whs-and-
emergency/
2.
Partially complete the Research Log
template.
3.
The Research Log
will be completed and submitted in a succeeding task.
RESEARCH LOG
Completed by
Date Completed
Workplace/Organisation
Bounce Fitness Business Objectives
Boost business profits
Increased consumer traffic
Siva Sankar Padmanabhuni
24 June 2023
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Resource Requirements
Sources of Information
Type of Source
Information Gathered
Analysis
Reports Internal Financial Details
Company earnings are declining.
Strategic Plan Internal Techniques for managing
the circumstance
The plan argues that given the company's existing circumstances, the tactics are ineffective.
Key Performance Indicators
Sources of Information
Type of Source
Information Gathered
Analysis
Business Reports Internal Gain Rates
The company's profit margins are not increasing.
Performance Data Internal Performance Employee performance is not meeting needs
Monitoring Processes
Sources of
Information
Type of Source
Information
Gathered
Analysis
Business Report Internal Company operational procedures
The organization's method of carrying out the task is efficient
Performance Data
Internal Worker performance
Training is required for staff.
Contingency Plans
Sources of Information
Type of Sources
Information Gathered
Analysis
Business Reports Internal info on profits
In order to control the situation, the organisation must manage its overhead costs.
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Performance Data Internal performance of the employee in completing the work
Employees must get training in order to improve their performance.
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has researched and analysed the
required sources of information to complete this task and that their responses provided above reflect
that of the organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Bounce Fitness Position:
Signature:
Date Signed:
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Task 1.2 Discuss Research for Operational Plan
1.
To complete this task, you must discuss your research for the operational plan with a
specialist resource manager. They will act as your human specialist source of information
for the Research Log
.
A specialist resource manager is an experienced employee in charge of managing a
specific resource required by a project (e.g. human resources manager, equipment
resources manager)
2.
Review your partially completed Research Log
from Task 1.1. This will assist you in
preparing information to discuss with a specialist resource manager.
3.
Arrange a consultation session with one specialist resource manager.
4.
Conduct the consultation session with your specialist resource manager.
During the consultation, you must do the following:
a.
Explain the business objectives that your operational plan aims to achieve
b.
Discuss the following parts of your partially completed Research Log
:
Resource Requirements
Key Performance Indicators
This must cover the following:
Productivity
Profit
Monitoring Processes
Contingency Plans
Discussion points may include, but are not limited to, the following:
Checking if the analysis of information gathered is correct
Discussing if the sources used are reliable
c.
Seek recommendations for improvement
Gather documented evidence of your meeting with a specialist resource manager. Examples of document evidence may include the following:
Meeting Minutes
Interview notes
Video or audio recording
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5.
Complete the Research Log
by documenting information gathered from the specialist
resource manager.
Ensure to include the following information for each part of the Research Log
:
a.
Name of specialist resource manager
b.
Type of source
c.
Information gathered from the source
d.
Analysis of how the information will assist in achieving the business objectives
6.
Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of the
Research Log
template. Their signature must be handwritten.
7.
Submit the following to your assessor:
At least one evidence of your consultation session with your specialist resource
manager
Completed Research Log
Research Log Consultation You must conduct research before drafting your
operational plan. This requires accessing reliable
sources of information, including human specialists. To assist you in completing this task, your
Supervisor instructs you to consult with the Project Controls Specialist to receive more input on
your research.
Access the document from the link below to assist you and your volunteers in completing the role
play activity for this task
Research Log Consultation Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
Provide your volunteer with a copy of the character brief before you begin your role play activity.
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To complete this assessment, follow the steps outlined in Task 1.2 and the additional steps listed
below. 1.
Discuss your research for the operational plan with the Project Controls Specialist. They
will act as your human specialist source of information for the Research Log
.
2.
Access the following provided at the Bounce Fitness site to assist you in completing this
task:
Meeting Minutes
template.
Project Controls Specialist Job Description
3.
Enlist the assistance of one volunteer to play the role of the Project Controls Specialist.
IMPORTANT NOTE:
Although you are conducting the assessment in a simulated
environment, you are still required access to people with sufficient knowledge and
experience required for this role.
Ensure to video record this as evidence that your volunteer has the required knowledge
and experience for the role.
4.
Submit the following to your assessor:
a.
Completed Meeting Minutes
b.
Completed Research Log
Video recording of you enlisting your volunteer
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RESEARCH LOG
Completed by
Date Completed
Workplace/Organisation
Bounce Fitness Business Objectives
Boost business profits
Increased consumer traffic
Resource Requirements
Sources of Information
Type of Source
Information Gathered
Analysis
Reports Internal Financial Details Company earnings are declining.
Strategic Plan Internal Techniques for managing
the circumstance
The plan argues that given the company's existing circumstances, the tactics are ineffective.
Key Performance Indicators
Sources of Information
Type of Source
Information Gathered
Analysis
Business Reports Internal Profit Rates The company's profit margins are not increasing.
Performance Data Internal Performance Employee performance is not meeting needs
Monitoring Processes
Sources of Information
Type of Source
Information Gathered
Analysis
Business Report Internal company operations
The organization's method of carrying out the task is efficient
Performance Data
Internal Employee’s performance
Training is required for
staff.
Siva Sankar Padmanabhuni
24 June 2023
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Contingency Plans
Sources of Information
Type of Sources
Information Gathered
Analysis
Business Reports Internal info on profits
In order to control the situation, the organisation must manage its overhead costs.
Performance Data Internal performance of the employee in completing the work
Employees must get training in order to improve their performance.
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has researched and analysed the
required sources of information to complete this task and that their responses provided above reflect
that of the organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Bounce Fitness
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Position:
Signature:
Date Signed:
MEETING MINUTES
Date:
Time:
Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees
Please sign beside your name after the meeting.
Agenda Item: Research Information Discussion
Staff will receive information on the data that has been gathered.
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Regarding the information obtained by the organisation, which we have told is not keeping well
with the company's earnings, there is open dialogue with the workforce taking place.
Task 1.3 Draft the Operational Plan
1.
Access the following to assist you in completing this task:
a.
At least one workplace document relevant to the budget allocated for the
Operational Plan
b.
At least one workplace document relevant to existing strategies for each of the
following:
Recruiting employees
Inducting employees
Employee training and development
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Acquiring physical resources
Acquiring services
Protecting intellectual property when recruiting employees
Protecting intellectual property when acquiring physical resources and
services
Making variations to operational plans
Documenting operational performance
Monitoring operational performance
c.
At least one legislation relevant to Intellectual Property (IP)
Intellectual property refers to works, ideas, documents, etc that have commercial
value and may be protected by law from imitation or infringement.
d.
At least one regulation relevant to IP
e.
The following documents provided at the Bounce Fitness site:
Operational Plan
template. This will be used to develop your Operational
Plan
.
Strategies Checklist
template. This will be used to confirm the existence of
relevant strategies.
Risk Rating Guide
from the link below. This will be used to assist you in
conducting a risk assessment for business risks.
https://bouncefitness.precisiongroup.com.au/policies-and-
procedures/contingency-planning/
2.
Complete the Strategies Checklist
.
a.
Tick YES if your organisation has at least one existing strategy for each of the
following areas:
Recruiting Employees
Inducting employees
Employee training and development
Acquiring physical resources and services
Protecting intellectual property
Making variations to operational plans
Documenting performance
Monitoring performance
Tick NO if otherwise.
b.
For sections where you ticked YES, outline at least one strategy relevant to the
specific area.
3.
Have your Supervisor sign off on your Strategies Checklist
template. This is to ensure that
the identified strategies are in line with the requirements of your organisation. Their
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signature must be handwritten.
You must secure confirmation from your Supervisor before you continue with this task.
4.
Develop an initial draft of the Operational Plan
.
Throughout the development of your Operational Plan
, you must ensure that the
information provided for specific sections correspond to information provided in the
completed Research Log
from Task 1.2.
Partially complete an Operational Plan
initial draft by doing the following:
a.
Part I. Resource Requirements
Identify at least two of each of the following that are required for the
implementation of the Operational Plan
:
o
Human resources
o
Physical resources
o
Services
Ensure to indicate the budget allocated for each type of resource.
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b.
Part II. Performance Plans
Productivity Plan
To complete this section, you must identify the following:
o
At least one Key Performance Indicator (KPI) for productivity
This refers to the measurement of an individual or team’s
productivity (e.g. quality of work, timeframes for completion)
Ensure to write each KPI as SMART Goals.
SMART Goals refer to goals that are Specific, Measurable,
Achievable, Realistic and Timely
o
One Performance Target for each KPI
The Performance Target is a desired result for the operational plan
based on the developed KPI.
o
Expected date to reach Performance Target
o
At least one team responsible for the Productivity Plan
You will require access to at least two work teams in later tasks.
o
At least one action item for each Performance Target
o
One person responsible for each action item
The person assigned to each action item must be a member of the
team responsible for the plan.
o
At least one resource required for each action item
o
Expected implementation date for each action item
o
Expected outcome for each action item
Profit Plan
To complete this section, you must identify the following:
o
At least one KPI for profit
This refers to the measurement of an individual or team’s
contribution to the organisation’s profits (e.g. revenue, number of
new contracts signed)
o
One Performance Target for each KPI
o
Expected date to reach the Performance Target
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o
At least one team responsible for the Productivity Plan
o
At least one action item for each Performance Target
o
One person responsible for each action item
The person assigned to each action item must be a member of the
team responsible for the plan.
o
At least one resource required for each action item
o
Expected implementation date for each action item
o
Expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns blank as these
will be completed in a succeeding task. c.
Part III. Recruitment Plan
To complete this section:
Identify the following:
o
At least one action item for implementing the strategy
o
One person responsible for each action item
o
At least one resource required for each action item
o
Expected implementation date for each action item
o
Expected outcome for each action item
You are to leave the 'Actual Date' and 'Actual Outcome' columns blank as
these will be completed in a succeeding task.
Develop a budget for the recruitment of the required human resources by
identifying the following:
o
Resources required
This must include all the required resources identified for each
action item.
o
For each resource required:
Quantity
Unit price
Subtotal
o
Total cost for all resources required
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Legal Requirements:
To complete this section, you must identify the following:
o
At least one legislation accessed
o
One IP responsibility from each legislation relevant to recruiting
human resources
o
At least one regulation accessed
o
One IP right from each regulation relevant to recruiting human
resources
d.
Part IV. Employee Induction Plan
To complete this section, you must identify the following:
At least one action item for implementing the strategy
One person responsible for each action item
Expected implementation date for each action item
Expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns blank as these
will be completed in a succeeding task.
e.
Part V. Employee Development Plan
To complete this section, you must identify the following:
At least one action item for implementing the strategy
One person responsible for each action item
At least one resource for implementing the strategy
Expected implementation date for each action item
Expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns blank as these
will be completed in a succeeding task.
f.
Part VI. Acquisition Plan
Physical Resources
o
To complete this section, you must identify the following:
At least one action item for implementing the strategy
One person responsible for each action item
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At least one resource required for each action item
Expected implementation date for each action item
Expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns
blank as these will be completed in a succeeding task.
o
Develop a budget for the acquisition of the required physical
resources by identifying the following:
Resources required
This must include all the required resources identified for
each action item.
For each resource required:
o
Quantity
o
Unit price
o
Subtotal
Total cost for all resources required
Services
o
To complete this section, you must identify the following:
At least one action item for implementing the strategy
One person responsible for each action item
At least one resource required for each action item
Expected implementation date for each action item
Expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns
blank as these will be completed in a succeeding task.
o
Develop a budget for the acquisition of the required services by
identifying the following:
Resources required
This must include all the required resources identified for
each action item.
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For each resource required:
o
Quantity
o
Unit price
o
Subtotal
Total cost for all resources required
o
Legal Requirements:
To complete this section, you must identify the following:
At least one legislation accessed
One IP responsibility from each legislation relevant to
acquiring physical resources and services
At least one regulation accessed
One IP right from each regulation relevant to acquiring
physical resources and services
g.
Part VII. Monitoring Plan
Productivity Plan
Identify the following for each KPI identified under the Productivity Plan in
Part II. Performance Plan
o
One process for the ongoing monitoring of progress towards the
KPI
o
At least two steps/procedures for the process
o
One document to access for monitoring
o
A schedule for accessing the document for monitoring
This may include, but is not limited to, daily, weekly and monthly.
Profit Plan
Identify the following for each KPI identified under the Profit Plan in Part
II. Performance Plan
o
One process for the ongoing monitoring of progress towards the
KPI
o
At least two steps/procedures for the process
o
One document to access for monitoring
o
A schedule for accessing the document for monitoring
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h.
Part VIII. Contingency Plans
Refer to the Risk Rating Guide
to assist you in completing this part.
Risk Assessment
o
Identify at least two risks associated with the Operational Plan
Risk refers to the probability of problems or negative incidents
that could keep the operational plan from achieving its objectives.
This can include relevant legislation changing over time or
necessary equipment breaking down.
o
Conduct a risk assessment for each risk. Your risk assessment will
be based on the Risk Rating Guide
.
This must include the following:
Likelihood of risk
Impact of risk
Risk rating
Priority rating
o
Identify one contingency strategy for each risk based on your risk
assessment
Contingency Strategies
Identify the following for each contingency strategy identified during your
risk assessment:
o
At least one action item for each strategy
o
One person responsible for each action item
o
The expected implementation date for each action item
o
The expected outcome for each action item
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns blank as
these will be completed in a succeeding task.
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i.
Part IX. Schedule
Plot out the schedule for your Operational Plan
by doing the following:
List the phases for the Operational Plan
For example:
o
Recruit new employees
o
Purchase new physical resources
Outline the timeframe for the plan
Fill in the cells in the table to show the expected dates to complete each
phase identified
j.
Part X. Version Control
Record your initial draft as Version 1.0. Ensure to include the date you
completed the initial draft.
Have your Supervisor sign off the entry to confirm your initial draft. Their
signature must be handwritten.
5.
Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the
Operational Plan
template. Their signature must be handwritten.
6.
Submit the following to your assessor:
Signed off Strategies Checklist
Partially completed Operational Plan
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Follow the steps outlined in Task 1.3 and the additional steps below.
1.
Access the following from the links below to assist you in identifying existing strategies:
Staff Induction Policy and Procedures
Staff Recruitment Policies and Procedures
Personal Development Policy and Procedures
Performance Management Policy and procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-
resource/
Purchasing Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/finance-
policy-procedures/
Marketing Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-
procedures/marketing-policy-procedures/
Continuous Improvement Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/quality-
policy-procedures/
Documentation Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-
procedures/administrative-policy-procedures/
2.
Refer to Part 1 Case Study Overview for information on the budget allocated for the
Operational Plan
.
3.
Have your assessor sign off your entry for the initial draft in Part X. Version Control of the
Operational Plan
. This is to confirm your initial draft. Their signature must be
handwritten.
4.
Have your assessor sign the Supervisor/Assessor Declaration at the end of the
Operational Plan
template. Their signature must be handwritten.
5.
Submit a partially completed initial draft of the Operational Plan
to your assessor.
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STRATEGIES CHECKLIST
Learner Name:
Workplace/Organisation:
Bounce Fitness Date Completed
Strategies
Yes
No
Acquiring Workers
Agreement with a third party
Introducing New Hires
Follow policy
Training and Development for Employees
Continuously perform it
Purchasing Material Resources
Set up an audit for it.
Purchasing Services
Create a list for this.
Keeping Intellectual Property Safe When Hiring Staff
Follow compliance
Protecting Intellectual Property When Purchasing Services and Physical Resources
Follow compliance
Affecting Changes to Operational Plans
Prepare plan
Operational Performance Recording
Decide indicators
Siva Sankar Padmanabhuni
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Operational Performance Monitoring
Decide parameters
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SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
You are attesting, by signing in the sections below, that the learner has obtained the workplace
documentation necessary to complete this activity and that their answers given above represent those of
the organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO:
Bounce Fitness Position:
Signature:
Date Signed:
Goal 1
Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
Task 1.4 Finalise the Operational Plan 1.
Consult with relevant stakeholders regarding the details of your Operational Plan
.
2.
Access the following to assist you in completing this task:
Observation Form
provided at the Bounce Fitness site. This outlines the skills you
must demonstrate throughout each consultation session. Provide your assessor
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with the Observation Form
for every consultation session.
Your organisation’s meeting minutes template.
You may use the Meeting Minutes
template provided at the Bounce Fitness site if
there is none available at your organisation.
3.
Arrange at least one consultation session with at least six relevant stakeholders. This must
include at least two of each of the following:
Clients
Colleagues
Specialist resource managers
A specialist resource manager is an experienced employee in charge of managing
a specific resource required by a project (e.g. human resources manager,
equipment resources manager)
You may choose to conduct separate meetings with each stakeholder. Use one Meeting
Minutes
for each separate consultation.
4.
Arrange a time for your assessor to observe you in conducting each consultation session.
If direct observation is not possible, video record the consultation session and submit the
recording to your assessor. Ensure to obtain permission first from your stakeholders before
doing so.
5.
Conduct the consultation session with the stakeholders.
During each consultation, you must do the following:
a.
Discuss the details of the following parts of your Operational Plan
initial draft:
Part I. Resource Requirements
Discussion must also include information from the Research Log
from Task
1.2.
Part II. Performance Plan
Discussion must also include information from the Research Log
from Task
1.2.
Part III. Recruitment Plan
Part IV. Employee Induction Plan
Part V. Employee Development Plan
Part VI. Acquisition Plan
Part VII. Monitoring Plan
Discussion must also include information from the Research Log
from Task
1.2.
Part VIII. Contingency Plan
Discussion must also include information from the Research Log
from Task
1.2.
Discussion points may include, but are not limited to, the following:
Discussing whether the strategies are appropriate for the plan
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Checking if the resources required will be enough to complete the action
item
Discussing if the schedule provided is achievable
b.
Seek approval for your Operational Plan
initial draft
Record the main points discussed in one Meeting Minutes
template for each consultation
session. Have every participant of the meeting sign the ‘Attendees’ section of your Meeting
Minutes after the meeting. This is to confirm that the information provided reflects their
discussion during the meeting. Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the approved Operational Plan
as Version 1.1. Ensure to include the date
you completed your modifications
c.
Have your Supervisor sign off the entry to confirm your changes. Their signature
must be handwritten.
6.
Apply any changes to your Operational Plan
as required. The changes you make must
reflect the improvements discussed in the consultation sessions. Highlight all changes to
your Operational Plan
to make it clear which sections have been revised.
7.
Submit the following to your assessor:
Approved Operational Plan
At least one completed Meeting Minutes
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Stakeholder Consultations
After finishing the initial draft of your Operational Plan
, you must now arrange consultation
sessions with relevant stakeholders to ask for feedback and advice about your draft. This is to
assist you in finalising your work.
Access the link below to assist you and your volunteers in completing the role play activities for
this task. Stakeholder Consultations Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
To complete this assessment, follow the steps outlined in Task 1.4 and the additional steps listed
below.
1.
Enlist the assistance of six volunteers to play the following stakeholders in your
consultation sessions:
a.
Client 1 and 2
b.
Colleagues
Fitness Team Leader
Human Resources Team Leader
c.
Specialist Resource Managers
IMPORTANT NOTE:
Although you are conducting the assessment in a simulated
environment, you are still required access to people with sufficient knowledge
and experience required for the following roles.
Employee Recruitment Manager
Fitness Equipment Manager
Ensure to video record this as evidence that your volunteer has the required knowledge
and experience for the role.
2.
Arrange a time for your assessor to observe you in conducting each role play activity.
If direct observation is not possible, video record the consultation and submit the recording
to your assessor. Ensure to obtain permission first from the volunteers before doing so.
3.
Submit the following to your assessor:
a.
Updated Operational Plan
b.
One Meeting Minutes
c.
Video recording (ONLY if direct observation is not possible)
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MEETING MINUTES
Date:
Time:
Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees
Please sign beside your name after the meeting.
Agenda Item: Research Information Discussion
Staff will receive information on the data that has been gathered.
Regarding the information obtained by the organisation, which we have told is not keeping well
with the company's earnings, there is open dialogue with the workforce taking place.
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Goal 1
Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
Task 1.5 Explain to Relevant Work Teams 1.
Explain the Operational Plan
to at least two relevant work teams–with each team
composed of at least three members. Your explanation will include the requirements to
be followed during the implementation of your Operational Plan
.
2.
Access the following to assist you in completing this task:
At least two work teams
These must be the same work teams identified in your Operational Plan
At least one organisational policy and procedures related to each of the
following:
o
Recruiting new employees
o
Inducting new employees
o
Purchasing physical resources
o
Hiring services
At least one source for organisational practices related to each of the following:
o
Recruiting new employees
o
Inducting new employees
o
Purchasing physical resources
o
Hiring services
Organisational practices refer to actions taken within the organisation that are
not explicitly indicated in policy and procedures documents. Sources for
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organisational practices may include:
o
Colleagues
o
Signs around the workplace
Your organisation’s Meeting Minutes
template
You can use the Meeting Minutes
template provided at the Bounce Fitness site if
there is none available at your organisation:
The Implementation Requirements
template provided at the Bounce Fitness
site. This will be used to record the requirements that the implementation of
your Operational Plan
must adhere to.
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3.
Complete the Implementation Requirements
.
Identify organisational requirements to adhere to for each of the following:
Recruiting new employees
Inducting new employees
Purchasing physical resources
Hiring services
Organisational requirements for each requirement outlined above must include at least
one of each of the following:
a.
Organisational policy and procedures
b.
Organisational practice
4.
Have your Supervisor sign off on your Implementation Requirements
template. This is to
ensure that the identified requirements are in line with the requirements of your
organisation. Their signature must be handwritten.
You must secure confirmation from your Supervisor before you continue with this task.
5.
Arrange separate meetings with at least two relevant work teams to discuss your
Operational Plan
.
6.
Conduct your meeting with each of the work teams.
During each meeting, you must do the following:
a.
Explain the following:
Key Performance Indicators for the following:
o
Productivity Plan
o
Profit Plan
The KPI you will explain will depend on which plan the team is assigned to.
Action items assigned to the team
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Target implementation date
Target outcome
Strategies outlined in your signed off Strategies Checklist
Requirements outlined in your signed off Implementation Requirements
b.
Instruct each team member on how they will carry out the action items assigned
to them.
Instruction can include, but is not limited to, the following:
Explaining how to induct new employees
Discussing the procedures to follow when purchasing physical resources
Record the main points discussed in one Meeting Minutes
template for each meeting
conducted.
Have every participant of the meeting sign the ‘Attendees’ section of your Meeting
Minutes
.
7.
Submit the following to your assessor:
At least two Meeting Minutes
Signed off Implementation Requirements
Engaging Work Teams
You must clearly explain and discuss the details of your Operational Plan
to the Fitness and
Human Resources Teams of Bounce Fitness Brisbane to ensure it is properly implemented. You
must arrange separate meetings with your two teams.
Access the link below to assist you and your volunteers in completing the role play activities for
this task.
Engaging Work Teams Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
To complete this assessment, follow the steps outlined in Task 1.5 and the additional steps listed
below.
1.
Access the following to assist you in completing this task:
Staff Recruitment Policy
Staff Induction Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-
resource/
Purchasing Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/finance-
policy-procedures/
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2.
Refer to Part 1 Case Study Overview for the organisational practices you will need to
complete this task.
3.
Have your assessor sign off on your Implementation Requirements
template. Their
signature must be handwritten.
4.
Enlist the assistance of six volunteers to play the Fitness Team and the Human Resources
Team. Each team must be composed of three different individuals playing the following
roles:
Fitness Team
o
Fitness Team Leader and Fitness Instructor
o
Fitness Instructor 1
o
Fitness Instructor 2
Human Resources Team
o
Human Resources Team Leader
o
Recruitment Officer
o
Career Development Officer
5.
Submit the following to your assessor:
Two completed Meeting Minutes
Signed off Implementation Requirements
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IMPLEMENTATION REQUIREMENTS
Completed by
Workplace/Organisation
Date Completed
Recruiting New Employees
Administrative Policy
Policy for Recruitment and Selection
Organizational Method
Find out what people want. assemble a job description market oneself Perform interviews Employ the personnel Organisational Practice
Don't be prejudiced Do not discriminate in any way
Inducting New Employees
Organisational Policy
Policy for education and training
Organisational Procedure
Make a list of the inductions. Engage Induction Follow-up with staff Members
Organisational Practice
Information that is straightforward and clear
Siva Sankar Padmanabhuni
24/06/2023
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Purchasing Physical Resources
Organisational Policy
Attainment of Physical Resources Policy
Organisational Procedure
Identify the product's requirement Find the best vendor. Purchase the merchandise Add information to the physical registry.
Organisational Practice
Fill out the physical asset registration completely.
Hiring Services
Organisational Policy
Policy for recruitment and selection
Organisational Procedure
Find out what people want. assemble a job description market oneself Perform interviews Employ the personnel
Organisational Practice
Don't be prejudiced Do not discriminate in any way.
SUPERVISOR DECLARATION
TO THE SUPERVISOR
You are attesting that the conditions listed above correspond to those of the organisation by signing in
the areas below.
Supervisor Name:
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Workplace/Organisation
:
Position:
Signature:
Part 2. Implement the Operational Plan
Task Overview
This part of the project requires you to implement the operational plan. Specifically, you are
required to:
Develop and implement contingencies for operational plan
Confirm that employees are recruited and inducted according to the organisation’s human
resources management policies, practices and procedures
Confirm that physical resources and services are acquired according to the organisation’s
policies, practices and procedures
Identify and incorporate requirements for intellectual property rights and responsibilities
related to the acquisition of resources
Resources Required:
To complete this project, you will need access to the following:
A workplace that will allow you access to:
o
Your Supervisor
o
At least two work teams. Each team must be composed of at least three different
individuals
These must be the same work teams engaged with in Task 1.5.
o
Opportunity to implement an operational plan
Supplementary Resources Required for Simulated Workplace Assessment:
If you are completing the simulated workplace tasks, you will need access to the following:
Six volunteers to play the roles of team members of two work teams
Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role play activity
Templates required to complete this project are provided within this workbook.
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Part 2 Case Study Overview
Implementing the Operational Plan The new financial year for Bounce Fitness Brisbane is starting and you must now implement the
Operational Plan
you developed. As the Centre Manager, you must ensure that its implementation
with comply with organisational requirements, such as policies and procedures and workplace
practices.
Bounce Fitness Brisbane operates under numerous policies and procedures that every employee
must follow. These policies and procedures cover a range of topics, including human resources,
resource acquisition and financial reporting. The Centre also follows a number of workplace
practices, such as receiving in-house training after undergoing performance appraisals or
prioritising purchasing from businesses within the local area. As the Centre Manager, you must also implement a Contingency Plan in case of risks arising. This is
to ensure that problems are handled as soon as they come up and their negative effects are
properly managed. Risks are inevitable when implementing an operational plan and you must be
prepared to tackle them when they appear.
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Task 2.1 Implement the Operational Plan 1.
Seek your Supervisor’s assistance in identifying an opportunity to implement the
Operational Plan
.
2.
Access the Task 2.1
Observation Form
provided at the Bounce Fitness site to assist you in
completing this task. This outlines the skills you must demonstrate throughout your
implementation. Provide your assessor with a copy of the Observation Form
before
conducting this task.
3.
Arrange a time for your assessor to observe you in implementing the Operational Plan
.
Provide your assessor with a copy of your signed off Implementation Requirements
template from Task 1.5.
If direct observation is not possible, ensure to provide your assessor with supplementary
evidence showing your implementation.
4.
Implement the action items of the following parts of your Operational Plan
:
a.
Part II. Performance Plan
b.
Part III. Recruitment Plan
c.
Part IV. Employee Induction Plan
d.
Part VI. Acquisition Plan
Ensure the implementation adheres to the following:
Strategies outlined in your signed off Strategies Checklist
Requirements outlined in your signed off Implementation Requirements
Gather documented evidence showing you have completed each action item in the
implemented parts of the Operational Plan
. Your documented evidences must include:
At least one evidence of the recruitment of each new employee
Examples of documented evidence may include the following:
Copy of the letter of offer
Signed employment contract
At least one evidence of the induction of each new employee
Examples of documented evidence may include the following:
Video recording of the induction
Copy of the induction schedule and procedures
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At least one evidence of the acquisition of each physical resource
Examples of documented evidence may include the following:
Receipts of the purchased items
Invoices for the purchased items
At least one evidence of the acquisition of each service
Examples of documented evidence may include the following:
Copies or photos of the completed outcome
Invoices showing services have been paid for
Ensure to label each of your evidences with the action item it corresponds to.
Update your Operational Plan
by recording the following for each action item in each of
the implemented parts:
Actual date of implementation
Actual outcome of implementation
Update Part X. Version Control of your Operational Plan
by doing the following:
Provide a summary of your modifications
Record the updated Operational Plan
as Version 1.2. Ensure to include the date
you completed your modifications
Have your Supervisor sign off the entry to confirm your changes. Their signature
must be handwritten.
5.
Have your assessor complete the Observation Form
, including the Assessor Declaration at
the end, for your implementation. Their signature must be handwritten.
6.
Submit the following to your assessor:
Updated Operational Plan
At least one evidence for each of the following:
o
Recruitment of each new employee
o
Induction of each new employee
o
Acquisition of each physical resource
o
Acquisition of each service
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Implementing Plans
You have explained the details of the Operational Plan
and the requirements to be adhered to
during its implementation to the relevant work teams. You must now implement the Operational
Plan
for Bounce Fitness Brisbane. This includes adhering to the relevant organisational and
intellectual property requirements. 1.
Follow the steps outlined in Task 2.1 and the additional steps below.
2.
Simulate the implementation of your Operational Plan
.
To do so, you must send emails to the email address provided by your assessor. Send one
email for each of the following teams:
Fitness Team
Human Resources Team
Each email must instruct the team to implement each action item assigned to them in the
following parts of your Operational Plan
:
a.
Part II. Performance Plan
b.
Part III. Recruitment Plan
c.
Part IV. Induction Plan
d.
Part VI. Acquisition Plan
Your assessor will provide a reply containing documented evidences relevant to the
implementation. Their reply will depend on your meetings with the teams in Task 1.5. Download a copy of each documented evidence sent to you by your assessor. Your
documented evidences must include:
At least one evidence of the recruitment of each new employee
At least on evidence of the induction of each new employee
At least one evidence of the acquisition of each physical resource
At least one evidence of the acquisition of each service
Save a copy of each of your email correspondences. This will act as your documented
evidence for the completion of the action items in your Operational Plan
.
Have your assessor sign off your entry in Part X. Version Control. Their signature must be
handwritten.
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3.
Submit the following to your assessor:
Updated Operational Plan
At least one evidence for each of the following:
o
Recruitment of each new employee
o
Induction of each new employee
o
Acquisition of each physical resource
o
Acquisition of each service
One copy of each of your email correspondence with your assessor
Email Dear Staff, I hope everyone is doing well. We want to let you know that we will be implementing the operational strategy in the organisation. We ask that you read it carefully, and if you have any questions, please contact me. Thanks,
Siva Sankar Padmanabhuni.
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Goal 1
Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
Task 2.2 Confirm Implementation
1.
Confirm and evaluate the implementation of your Operational Plan
.
2.
Access the following to assist you in completing this task:
Documented evidence from Task 2.1
Signed off Implementation Requirements
from Task 1.5
Resource Acquisition Checklist
provided at the Bounce Fitness site.
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3.
Confirm that the implementation of your Operational Plan
adhered to organisational
policies and procedures and practices.
To confirm the implementation, you must do the following:
a.
Review each documented evidence relevant to the following sections of the
Resource Acquisition Checklist
:
Recruitment of Employees
Induction of Employees
Acquisition of Physical Resources
Acquisition of Services
b.
Tick YES in the if each relevant documented evidence for each section shows
adherence to each of the following relevant organisational requirements as
identified in your Implementation Requirements
:
Policy
Procedure
Practice
Strategy
Tick NO if otherwise.
c.
Provide a brief explanation of how each requirement was followed.
4.
Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the Resource
Acquisition Checklist
. Their signature must be handwritten.
5.
Submit the completed Resource Acquisition Checklist
to your assessor.
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RESOURCE ACQUISITION CHECKLIST
Learner Name:
Workplace/Organisation:
Date Completed
Requirements
Yes
No
How Each Requirement Was Followed
Organisational Policy
The organization's policy will be upheld.
Organisational Procedure
’’
Organisational Practice
’’
Strategy
’’
Requirements
Yes
No
How Each Requirement Was Followed
Siva Sankar Padmanabhuni
24/06/2023
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Organisational Policy
The organization's policy will be upheld.
Organisational Procedure
Organisational Practice
Strategy
The company is developing its plans as it goes along.
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has accessed the required workplace
documentation to complete this task and that their responses provided above reflect that of the
organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO:
Position:
Signature:
Date Signed:
Task 2.3 Implement Contingencies 1.
Seek your Supervisor’s assistance in identifying an opportunity to implement your
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contingency plan.
2.
Implement Part VIII. Contingency Plan of your Operational Plan
.
Ensure your implementation follows all of the following outlined in the Operational Plan
:
Contingency strategies
Action items
Gather at least two documented evidences showing you have completed each action item
in Part VIII. Contingency Plan.
Examples of documented evidence can include the following:
Copy of a revised document
Receipt for new items purchased
Ensure to label each of your evidences with the action item it corresponds to.
Update your Operational Plan
by recording the following for each action item in Part VIII.
Contingency Plan:
a.
Actual date of implementation
b.
Actual outcome of implementation
Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the updated Operational Plan
as Version 1.3. Ensure to include the date
you completed your modifications
c.
Have your Supervisor sign off the entry to confirm your changes. Their signature
must be handwritten.
3.
Submit the following to your assessor:
Updated Operational Plan
At least two evidences of you completing action items in Part VIII. Contingency
Plan
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Implementing Contingencies You have finished implementing your Operational Plan
for Bounce Fitness Brisbane.
Unfortunately, the Centre has run into the following problems:
Senior citizens are seeing the advertisements for the new class but are not signing up due
to difficulties understanding the advertisements
A client has suffered from a minor injury due to a treadmill malfunctioning
You created the Contingency Plan for this occasion and its implementation will help ensure the
Operational Plan
’s progress is not halted.
1.
Follow the steps outlined in Task 2.3 and the additional steps below.
2.
Arrange a preliminary discussion with your assessor about the implementation of Part VIII.
Contingency Plan. Its implementation and the documented evidence you must submit will
depend on the strategies and action items you have outlined.
During the discussion, you must identify the following:
a.
How each of the following from Part VIII. Contingency Plan will be implemented:
Contingency strategies
Action items
This can include, but is not limited to, the following:
Sending emails
Conducting role play activities
b.
At least one documented evidence you must gather to show you have completed
each action item
Examples of documented evidence can include, but is not limited to, the following:
Copy of email correspondence
Video recording of role play activity
3.
Implement Part VIII. Contingency Plan of your Operational Plan
.
Ensure your implementation follows the agreed upon information in
Update your Operational Plan
by recording the following for each action item in Part VIII.
Contingency Plan:
Actual date of implementation
Actual outcome of implementation
Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the updated Operational Plan
as Version 1.3. Ensure to include the date
you completed your modifications
c.
Have your assessor sign off the entry to confirm your changes. Their signature
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must be handwritten.
4.
Submit the following to your assessor:
a.
Updated Operational Plan
b.
Two completed Simulated Emails
to address each of the problems
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Goal 1
Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
Emails Hello Staff I hope everyone is doing well! We want to let you know that we have found a way to prevent deadlines for finishing the task from being missed. To do this, we will create a communication channel where people can exchange information. Many thanks ,
Siva Sankar Padmanabhuni
Part 3. Monitor Operational Performance
Task Overview
This part of the project requires you to monitor and review operational performance. Specifically,
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you are required to:
Assess progress of operational plan in achieving profit and productivity plans and targets
Identify areas of under-performance, recommend solutions and rectify the situation
Plan and implement relevant processes for ongoing monitoring and confirm that support
is provided for individuals and teams
Negotiate recommendations for variations to operational plans and gain approval from
designated persons
Resources Required:
To complete this project, you will need access to the following:
A workplace that will allow you access to:
o
Your Supervisor
o
At least two work teams. Each team must be composed of at least three different
individuals
These must be the same work teams from Part 1 of this Project Assessment
o
Organisational templates, such as:
Meeting Minutes
Performance Monitoring Sheets
o
Opportunity to develop and implement a Variation Plan
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Supplementary Resources Required for Simulated Workplace Assessment:
If you are completing the simulated workplace tasks, you will need access to the following:
Eight volunteers to play the following roles:
o
Two work teams. Each team must be composed of three different individuals
o
Specialist resource managers
IMPORTANT NOTE:
Although you are conducting the assessment in a simulated
environment, you are still required access to people with sufficient knowledge and
experience required for the following roles.
Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role play activity
Templates required to complete this project are provided within this workbook.
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Part 3 Case Study Overview
Reviewing Operational Plan The Operational Plan
for Bounce Fitness Brisbane has been implemented and problems that arose
have been addressed. Despite these successes, there is still much to be done for the Centre.
The Operational Plan
is set to undergo monitoring and continuous improvement. As the Centre
Manager, it is your responsibility to monitor the plan’s performance and assess its progress
towards the plans and targets you have set. It has been a month since the Operational Plan
was
first implemented. The Centre has gathered enough data for you to review and document its
performance. As part of the business’ practice, employees may prioritise keeping digital copies of
documents for ease and security. Bounce Fitness Centre Managers may also choose to monitor the
performance of plans on a fortnightly basis to ensure any areas of underperformance are
addressed as soon as possible.
A perfect execution in the first instance is rare and having areas of underperformance is expected.
The Team Leaders of the Morning and Evening Teams have provided the following reports to you:
a.
Clients prefer to purchase the three months gym membership despite saving more money
with higher tier memberships
b.
Senior citizens are seeing the advertisements for the new classes but are not encouraged
to sign up for them
As the Centre Manager, you must identify how you can assist your colleagues in resolving these
issues. Your Supervisor instructs you to develop Learning Systems
to provide coaching for each
team and individual requiring additional support. As part of the business’ practices, you may also
provide direct feedback during coaching to quickly address concerns.
Development is not exclusive to employees; the Operational Plan
must also undergo a review.
Now that it has been implemented and you have seen the outcome of your set action items, you
must look into areas for improvement. You must then negotiate your improvements with
designated personnel to ensure they will benefit the plan. The business recommends recording
variations to the operational plan in the version control.
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Task 3.1 Monitor Profit and Productivity Performance 1.
Access the following to assist you in completing this task:
Your organisation’s monitoring sheet template
You can use the Monitoring Sheet
template provided at the Bounce Fitness site if
there is none available at your organisation.
At least one organisational policy and procedures related to the following:
o
Documenting performance
o
Monitoring performance
Examples of organisational policies and procedures that may be used include:
a.
Employee handbook
b.
Administrative policies and procedures
At least one source for organisational practices related to the following:
o
Documenting performance
o
Monitoring performance
Organisational practices refer to actions taken within the organisation that are not
explicitly indicated in policy and procedures documents.
Task 3.1 Observation Form
provided at the Bounce Fitness site. This outlines the
skills you must demonstrate throughout your monitoring. Provide your assessor
with a copy of the Observation Form
before conducting this task.
2.
Arrange a time for your assessor to observe you in monitoring the Operational Plan
.
Provide your assessor with a copy of your signed off Strategies Checklist
from Task 1.3.
If direct observation is not possible, ensure to provide your assessor with supplementary
evidence showing your implementation.
3.
Complete the Monitoring Sheet
by implementing Part VII. Monitoring Plan. This includes
doing the following:
a.
Implement the strategies for the following as identified in your Strategies
Checklist
:
Documenting operational performance
Monitoring operational performance
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b.
Monitor the performance of each of the following:
Productivity Plan
Profit Plan
Ensure to follow the monitoring process for the KPIs for each of the above
requirements from Part VII. Monitoring Plan. This includes the procedures
outlined for each process.
Ensure your monitoring adheres to the following information outlined in Part VII.
Monitoring Plan:
Document to access for monitoring
Schedule for monitoring
Record information from your monitoring in the Monitoring Sheet
. c.
Assess the progress of the Operational Plan
by comparing the results of your
monitoring to the Performance Target of its respective KPI.
d.
Assess whether the current progress of the Operational Plan
will allow it to meet
the set KPIs for each of the following:
Productivity Plan
Profit Plan
Gather documented evidence showing you have implemented Part VII. Monitoring Plan. Your documented evidence must include the following:
At least one copy of each document accessed for monitoring
At least one evidence of you implementing the strategy for monitoring
performance
Copy of email correspondence requesting access to the document for
monitoring with timestamps
Copy of approval to access the document for monitoring
Update your Operational Plan
by recording the following for each Performance Target in Part II. Performance Plans:
a.
Actual date when you assessed progress for the Performance Target
b.
Actual outcome of your assessment
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Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the updated Operational Plan
as Version 1.4. Ensure to include the date
you completed your modifications
c.
Have your Supervisor sign off the entry to confirm your changes. Their signature
must be handwritten.
4.
Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of the
Monitoring Sheet
template. Their signature must be handwritten.
5.
Submit the following to your assessor:
Updated Operational Plan
Completed Monitoring Sheet
Evidence of your implementation of Part VII. Monitoring Plan. This includes:
o
At least one copy of each document accessed for monitoring
o
At least one evidence of you implementing the strategy for monitoring
performance
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1.
Follow the steps outlined in Task 3.1 and the additional steps below.
2.
Simulate the implementation of the following strategies from the Strategies Checklist
from Task 1.3:
Documenting operational performance
Monitoring operational performance
To do so, you must send emails to the email address provided by your assessor. Send one
email for each document to access. You must send an email for every instance that the
document must be accessed.
This must correspond to the frequency you have identified in the Operational Plan
.
Ensure to adhere to the organisational requirements identified in the Monitoring
Requirements
template.
Your assessor will provide a reply containing the documents you must access. Download a
copy of each document to use for your monitoring.
Save a copy of each of your email correspondences. This will act as your documented
evidence for this task.
Have your assessor sign off your entry in Part X. Version Control. Their signature must be
handwritten
3.
Have your assessor sign the Supervisor/Assessor Declaration form at the end of the
Monitoring Sheet
template. Their signature must be handwritten.
4.
Submit the following to your assessor:
Updated Operational Plan
Completed Monitoring Sheet
At least one copy of each of your email correspondences
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Goal 1
Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
MONITORING SHEET
Learner Name:
Workplace/Organisation:
Date Completed
Siva Sankar Padmanabhuni
24/06/2023
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PRODUCTIVITY PLAN
DATE OF
MONITORIN
G
DOCUMENT
OUTCOMES
ASSESSMENT AGAINST
TARGET
ASSESSMENT AGAINST
PLAN
Performanc
e Data improved performance of the workforce
13%
13%
Business
Reports improved effectiveness in managing the workforce
15%
15%
PROFIT PLAN
DATE OF
MONITORIN
G
DOCUMEN
T
OUTCOMES
ASSESSMENT AGAINST
TARGET
ASSESSMENT AGAINST
PLAN
Business
Reports
an improvement in performance
19%
19%
Financial
Statement Gains have grown.
15%
15%
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner accessed and monitored data relevant
to the operational plan they implemented.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Position:
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Signature:
Date Signed:
Task 3.2 Plan to Provide Support 1.
Establish Learning Plans
to address areas of underperformance in the Operational Plan
.
2.
Access the Task 3.2 Observation Form
provided at the Bounce Fitness site. This outlines
the skills you must demonstrate throughout your monitoring. Provide your assessor with a
copy of the Observation Form
before conducting this task.
3.
Arrange a time for your assessor to observe you in implementing Part V. Employee
Development Plan.
If direct observation is not possible, ensure to provide your assessor with supplementary
evidence showing your implementation.
4.
Review the completed Monitoring Sheet
from Task 3.1 to assist you in identifying areas of
underperformance.
5.
Implement Part V. Employee Development Plan of your Operational Plan
.
Ensure your implementation follows all of the action plans outlined in the Operational
Plan and adheres to the strategy for employee training and development identified in the
Strategies Checklist
from Task 1.3.
During your implementation, develop one Learning Plan
for each of the following:
Productivity Plan
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Profit Plan
To create a Learning Plan
for each, you must: a.
Identify the following:
At least one area of underperformance to address
This must be based on your review of the Monitoring Sheet
.
At least one work team that will receive support in order to address the
area of underperformance
The work teams identified must be the same ones engaged with in Task
1.5
b.
Outline at least one process to provide support to the team
Support may include, but is not limited to, the following:
Mentoring
Coaching
Team building
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c.
Identify at least one individual within the team that requires additional support
d.
Outline at least one process to provide support to each individual
Have your Supervisor sign the Supervisor/Assessor Declaration at the end of each Learning
Plan
template.
Update your Operational Plan
by recording the following for each action item in Part V.
Employee Development Plan:
a.
Actual date of implementation
b.
Actual outcome of implementation
Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the updated Operational Plan
as Version 1.5. Ensure to include the date
you completed your modifications
c.
Have your Supervisor sign off the entry to confirm your changes. Their signature
must be handwritten.
6.
Have your assessor complete the Observation Form
, including the Assessor Declaration at
the end, for your implementation. Their signature must be handwritten.
7.
Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of each
Learning Plan template. Their signature must be handwritten.
8.
Submit the following to your assessor:
Updated Operational Plan
One completed Learning Plan
for each of the following:
o
Productivity Plan
o
Profit Plan
1.
Follow the steps outlined in Task 3.2 and the additional steps below.
2.
Have your assessor sign the Supervisor/Assessor Declaration form at the end of each
Learning Plan
template. Their signature must be handwritten.
3.
Submit the following to your assessor:
Updated Operational Plan
One completed Learning Plan
for each of the following:
o
Productivity Plan
o
Profit Plan
Goal 1
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Strategies Success Criteria Program Activities Lead Staff Finish Date Budget Planning Define the requirements
for seniors
Draw in more older citizens as clients
preparing to
focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and
practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior
citizens should
receive exercise instruction training to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
LEARNING PLAN
Learner Name
Workplace/Organisatio
n
Date Completed
Area of Underperformance
Team
Team Process Give your staff the chance to interact with others so they may develop their communication skills, and consider holding some mentorship sessions for them
as well.
Siva Sankar Padmanabhuni
24/06/2023
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Individual
Process
Give them access to online communication skills training classes.
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has accessed the required workplace
documentation to complete this task and that their responses provided above reflect that of the
organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Position:
Signature:
Date Signed:
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Task 3.3 Provide Support to Teams and Individuals 1.
Access the Support Log
template provided in the Bounce Fitness site to assist you in
completing this task.
2.
Implement each Learning Plan
.
Ensure your implementation follows the processes for teams and individuals outlined in
each Learning Plan
.
Gather documented evidences showing you have provided support for the teams and
individuals. Your documented evidences must include:
At least one evidence that support has been provided for each team
At least one evidence that support has been provided for each individual
Examples of documentation may include:
o
Interview notes
o
Meeting minutes
o
Video recording
3.
Have the two individuals and one representative for each team sign the Support Log
template if they believe the area of underperformance has been addressed. The
representative for each team may be the same individual that received additional support.
Ensure that each of the following are included in each entry:
Date signed
Name of individual or representative
Support they received
Signature of individual or representative. This is to confirm that the area of
underperformance has been addressed. Their signature must be handwritten
4.
Have your supervisor sign the Supervisor/Assessor Declaration at the end of the
completed Support Log. This is to ensure that you provided support and addressed areas
of underperformance. Their signature must be handwritten.
5.
Submit the following to your assessor:
At least one evidence for each of the following:
o
Support provided for each team
o
Support provided for each individual
Completed Support Log
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Providing Support While monitoring the performance of the Operational Plan
, you identified areas that need
improvement. You have developed Learning Plans
to address these and provide support to the
Morning and Evening Teams.
To do this, you must do the following:
Communicate the Learning Plans
to the Morning and Evening Teams
Provide support for each team and individual
Access the link below to assist you and your volunteers in completing the role play activities for
this task.
Providing Support Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
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To complete this assessment, follow the steps outlined in Task 3.3 and the additional steps listed
below.
1.
Enlist the assistance of six volunteers to play the Fitness Team and the Human Resources
Team. Each team must be composed of three different individuals playing the following
roles:
Fitness Team
o
Fitness Team Leader and Fitness Instructor
o
Fitness Instructor 1
o
Fitness Instructor 2
Human Resources Team
o
Human Resources Team Leader
o
Recruitment Officer
o
Career Development Officer
These must be the same volunteers enlisted to play the teams in Task 1.5.
Seek the assistance of each of your volunteers to provide you with an email addresses for
this assessment.
2.
Implement each Learning Plan
.
Conduct two role play activities of you providing support to each team and individual.
Ensure to video record each role play activity.
Ensure to obtain permission first from the volunteers before doing so.
3.
Have your assessor sign the Supervisor/Assessor Declaration at the end of the completed
Support Log
.
4.
Submit the following to your assessor:
a.
At least two video recordings of your role play activities of providing support to
each team and individual.
b.
Completed Support Log
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Support log SUPPORT LOG
Learner Name
Workplace/Organisation
Date Completed
SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has provided support to teams and
individuals and rectified areas of underperformance.
Supervisor/Assessor Name:
Workplace/Organisation/RTO:
Position:
Signature:
Date Signed:
Siva Sankar Padmanabhuni
24/06/2023
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Task 3.4 Develop Variation Plan
1.
Seek your Supervisor’s assistance in identifying an opportunity to develop and implement
a Variation Plan
.
2.
Access the Variation Plan
template from the link below to assist you in completing this
task.
Variation Plan
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
3.
Review your assessments in the Monitoring Sheet
from Task 3.1. This is to assist you in
identifying variations.
4.
Develop a Variation Plan
for your Operational Plan
by identifying the following:
At least two variations to the Operational Plan
The expected implementation date for each strategy
The expected outcome of each strategy
You are to leave the ‘Actual Date’ and ‘Actual Outcome’ columns bank as these will be completed in a succeeding task.
5.
Arrange one meeting with two specialist resource managers. These may be the same
specialist resource managers you consulted in Task 1.4.
6.
Conduct the meeting with the two specialist resource managers.
During the meeting, you must do the following:
a.
Discuss the following:
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Variations identified
The expected implementation date for each strategy
The expected outcome of each strategy
Discussion points may include, but are not limited to, the following:
Checking if the variation will benefit the Operational Plan
Discussing if the variation is achievable
b.
Seek approval for the proposed Variation Plan
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Gather at least one documented evidence showing you conducted the meeting with the
two specialist resource managers. Examples of documented evidence include:
Meeting Minutes
Interview notes
7.
Apply the changes to your Variation Plan
as required. The changes you make must reflect
the main points discussed in the meeting.
8.
Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the Variation
Plan
template. Their signature must be handwritten.
9.
Submit the following to your assessor:
Completed Variation Plan
At least one documented evidence showing you conducted the meeting with two
specialist resource managers.
Continuous Improvement
It is important to always review established systems to identify rooms for improvement. You must
do this for your implemented Operational Plan by developing a Variation Plan
. After developing
the Variation Plan
, you must negotiate the variations with the following specialist resource
managers:
a.
Employee Recruitment Manager
b.
Fitness Equipment Manager
Access the link below to assist you and your volunteers in completing the role play activities for
this task. Continuous Improvement Character Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-competence-
bsbops502/
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To complete this assessment, follow the steps outlined in Task 3.4 and the additional steps listed
below.
1.
Access the Meeting Minutes
template provided at the Bounce Fitness site to assist you in
completing this task:
2.
Enlist the assistance of two volunteers to play the roles of the following specialist resource
managers:
a.
Employee Recruitment Manager
b.
Fitness Equipment Manager
IMPORTANT NOTE:
Although you are conducting the assessment in a simulated
environment, you are still required access to people with sufficient knowledge and
experience required for the following roles.
3.
Have your assessor sign the Supervisor/Assessor Declaration at the end of the Variation
Plan
template. Their signature must be handwritten.
4.
Submit the following to your assessor:
Completed Variation Plan
Completed Meeting Minutes
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VARIATION PLAN Completed by
Date Completed
Workplace/Organisatio
n
Variation
Expected
Implementation
Date
Expected
Outcome
Actual
Implementation
Date
Actual Outcome
Variation in profits of 5%
profits Incresed
Satisfactory Variation in customer visits of 10%
customer Increased
Satisfactory SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has accessed the required workplace
documentation to complete this task and that their responses provided above reflect that of the
organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Position:
Signature:
Date Signed:
Task 3.5 Implement Variation Plan 1.
Access the following to assist you in completing this task:
At least one organisational policy and procedures related to implementing
variations to operational plans
At least one source for organisational practices related to implementing
Siva Sankar Padmanabhuni
24/06/2023
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variations to operational plans
Observation Form
from the link below. This outlines the skills you must
demonstrate throughout your monitoring. Provide your assessor with a copy of
the Observation Form before conducting this task.
Task 3.5 Observation Form
https://bouncefitness.precisiongroup.com.au/supplementary-files/business-
competence-bsbops502/
2.
Arrange a time for your assessor to observe you in implementing Part V. Employee
Development Plan.
If direct observation is not possible, ensure to provide your assessor with supplementary
evidence showing your implementation.
3.
Implement your Variation Plan
by applying the variations to your Operational Plan
.
Ensure to adhere to the strategy for making variations identified in the Strategies
Checklist
from Task 1.3.
Apply the variations to your Operational Plan
.
Update Part X. Version Control of your Operational Plan
by doing the following:
a.
Provide a summary of your modifications
b.
Record the revised Operational Plan
as Version 2.0. Ensure to include the date
you completed your revisions
c.
Have your Supervisor sign off the entry to confirm your revisions. Their
signature must be handwritten.
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Update your Variation Plan
by recording the following for each implemented strategy as
indicated in the Strategies Checklist
: a.
Actual date of implementation
b.
Actual outcome of implementation
4.
Have your assessor complete the Observation Form. Their signature must be
handwritten.
5.
Submit the following to your assessor:
Updated Variation Plan
Revised Operational Plan
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VARIATION PLAN Completed by
Date Completed
Workplace/Organisatio
n
Variation
Expected
Implementation
Date
Expected
Outcome
Actual
Implementation
Date
Actual Outcome
Variation in profits of 5%
profits Incresed
Satisfactory Variation in customer visits of 10%
customer Increased
Satisfactory SUPERVISOR/ASSESSOR DECLARATION
TO THE SUPERVISOR/ASSESSOR
By signing in the spaces below, you are confirming that the learner has accessed the required workplace
documentation to complete this task and that their responses provided above reflect that of the
organisation.
Supervisor/Assessor Name:
Workplace/Organisation/RTO
:
Position:
Signature:
Date Signed:
Goal 1
Strategies Success Program Lead Staff Finish Date Budget Siva Sankar Padmanabhuni
24/06/2023
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Criteria Activities Planning Define the requirements for seniors
Draw in more older citizens as clients
preparing to focus on additional consumers
Manager 28/05/202
3
$850
Policy Development Marketing Guidelines and Practice
created marketing policies and practises
Bring in the business
Manager 28/05/202
3
$900
Professional Development Provide Senior citizens should receive exercise instructiontraining
to senior citizen Finished training Staff training Manager 28/05/202
3
$1000
Learner Assessment Pack
Assessment Workbook Checklist
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Assessment Workbook Checklist
Instructions:
Your assessor will review your submissions against the checklist below. This section is to be
completed by your assessor.
The learner has completed the Short Answer Questions in this workbook
Short Answer Questions
The learner has completed the Practical Assessments in this workbook and has
submitted all the required evidence:
Project Assessment
Task 1.1 Conduct Research for Operational Plan
Task 1.2 Discuss Research for Operational Plan
Research Log
Meeting Minutes or supplementary evidence of learner’s meeting with a specialist resource manager
Task 1.3 Draft the Operational Plan
Strategies Checklist
Operational Plan initial draft
Task 1.4 Finalise the Operational Plan
Approved Operational Plan
Meeting Minutes
Video recording (ONLY if direct observation is not possible)
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Task 1.5 Explain to Relevant Work Teams
Meeting Minutes
Implementation Requirements
Task 2.1 Implement the Operational Plan
Updated Operational Plan
Supplementary evidence of implementation
Task 2.2 Confirm and Evaluate Implementation
Resource Acquisition Checklist
Task 2.3 Implement Contingencies
Updated Operational Plan
Supplementary evidence of implementation
Task 3.1 Monitor Profit and Productivity Performance
Updated Operational Plan
Monitoring Sheet
Documented evidence
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Task 3.2 Plan to Provide Support
Updated Operational Plan
Learning Plans
Task 3.3 Provide Support to Teams and Individuals
Supplementary evidence of providing support
Support Log
Task 3.4 Develop Variation Plan
Variation Plan
Meeting Minutes
Task 3.5 Implement Variation Plan
Updated Variation Plan
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Learner Assessment Pack
Recording
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Record of Assessment
Instructions:
This section is to be completed by your assessor.
Assessment Details Learner
Course Code
Unit of Competency
BSBOPS502 - Manage business operational plans
Assessor Name
RTO
Assessment Activity
Satisfactory
Needs more
evidence
Short Answer Questions Short Answer Question 1
Short Answer Question 2
Short Answer Question 3
Short Answer Question 4
Short Answer Question 5
Short Answer Question 6
Short Answer Question 7
Short Answer Question 8
Short Answer Question 9
Short Answer Question 10
Short Answer Question 11
Short Answer Question 12
Short Answer Question 13
Short Answer Question 14
Short Answer Question 15
Practical Assessment
Part 1 Task 1.1 Conduct Research for Operational Plan
Part 1 Task 1.2 Discuss Research for Operational Plan
Part 1 Task 1.3 Draft the Operational Plan
Part 1 Task 1.4 Finalise the Operational Plan
Siva Sankar Padmanabhuni
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Assessment Activity
Satisfactory
Needs more
evidence
Part 1 Task 1.5 Explain to Relevant Work Teams
Part 2 Task 2.1 Implement the Operational Plan
Part 2 Task 2.2 Confirm and Evaluate Implementation
Part 2 Task 2.3 Implement Contingencies
Part 3 Task 3.1 Monitor Profit and Productivity Performance
Part 3 Task 3.2 Plan to Provide Support
Part 3 Task 3.3 Provide Support to Teams and Individuals
Part 3 Task 3.4 Develop Variation Plan
Part 3 Task 3.5 Implement Variation Plan
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Context Details
Satisfactory
Needs more
evidence
Supervisor/Observer Verification Log
Supervisor/Observe
r Name
Role in the
Assessment
Contact
Details
Date of
Contact
Supervisor/Observe
r verifies the
learner’s
submissions
Yes
No
Yes
No
Yes
No
Yes
No
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Assessor’s Comments
Remarks/feedback
Details of further evidence required
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Please tick the appropriate box.
Yes
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