BSBLDR523 kunal saini
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BSBSUSS501
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May 1, 2024
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Task2 Student name: Kunal saini Assessor: Date: Business this assessment is based on: Boutique Build Australia Team/work unit within the organization: Kunal saini Sneha Kaushal
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Project Portfolio Section 1: Establish an effective workplace relationship process 1.
Describe the organization you are basing this assessment on. a.
Provide an overview of the organization and product/services/programs. Answer: The Company is known as Boutique Build Australia. It's a small construction company situated in Sydney. It focuses on high-end designer home design and building in Sydney and the surrounding areas. b.
What are the values and goals of the organization? Answer: Boutique Build Australia's values and goal are to give its customers with •
Quality •
Innovation •
Leadership •
Respect •
Honesty and •
Dependability. c.
Describe your job role. Answer: I oversee a small team of employees, including the Human Resources Support Officer and the Learning and Development Coordinator, as the company's Human Resources Manager. As the Human Resources Manager, I am responsible for following actions: a)
Assisting in the creation and execution of generalist HR strategies, policies, and projects, often as a leader. b)
Identifying, designing, and implementing general HR strategies and solutions to achieve agreed-upon outcomes in areas such as organisational design, organisational change, performance management, workforce, strategic planning, and other generalist HR activities, such as effective negotiation and consultation with employees. c)
Establishing successful, collaborative connections with all internal and external clients and stakeholders, as well as networking. d)
Assisting the team in the creation of best-in-class learning aids and presentations. e)
Compiling and distributing a quarterly assessment of people statistics and analysis to internal stakeholders. f)
Assuming responsibility for HR results and outcomes. g)
Managing, developing, and inspiring a small group of people.
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- d.
Explain how your job role takes responsibility for formulating, organizing, and implementing plans, processes, and strategies. Answer: I am the company's Human Resources Manager, and I am in charge of: 1.
Providing senior managers and staff with high-level, timely, and professional advice on interpreting and implementing human resource policies, such as change management, HR planning, industrial relations, retention, performance management, workplace health, and organisation development and change. 2.
Providing proactive and reactive employee relations support, management, and advice to managers and staff, including equal employment opportunity/diversity case management. 3.
Identifying, designing, and implementing general HR strategies and solutions in order to achieve agreed-upon outcomes in the areas of organisational design, organisational change, performance management, workforce, strategic planning, and other generalist HR activities, including effective negotiation and consultation with employees. 4.
Leading developing and motivating a small team. 5.
Assisting in the development and/or enhancement of policies, processes, and systems to support HR's best practises as a part of the HR team." 6.
Participating in internal and external forums and committees as a representative and giving high-level advice and support. 7.
Establishing successful, collaborative connections with all internal and external clients and stakeholders, as well as networking. 8.
Assuming responsibility for HR results and outcomes. e.
Explain how your job role applies the values and goals of your organization. Answer: As an HR Manager, I'm responsible for developing and implementing systems and procedures that promote workplace interactions. As part of my job, I use a variety of complicated and diversified methods and procedures, as well as a variety of problem-solving decision-making strategies and a great deal of judgement. 2.
Summarise the legislative requirements relevant to managing and leading workplace relationships. a.
Summarise any legislation relevant to workplace relationships in your organization. Answer: Legislation, standards/codes of practise, and organisational policies and procedures are all in place to guarantee that everyone is as safe as possible and that the business or organisation succeeds. Following are the legislations relevant to workplace relationships in our organization. I.
Sexual and disability discrimination legislation: The Disability Discrimination Act is intended to eliminate, as far as possible, discrimination against people on the grounds of disability in several areas, including work, accommodation, education, access to premises, and the provision of goods, facilities, services, the disposal of land
. II.
Data privacy legislation: Republic Act No. 10173, otherwise known as the Data Privacy Act, is a law that seeks to protect all forms of information, be it private, personal, or sensitive. It is meant to cover both natural and juridical persons involved in the
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- processing of personal information. III.
WHS legislation: The Work Health and Safety Act 2011 (NSW) (the Act) provides a framework to protect the health, safety, and welfare of all workers and others in NSW workplaces and work activities. b.
Summarise any regulations relevant to workplace relationships in your organization. Answer: Following are the regulations relevant to workplace relationships in our organization. •
Corporations Act: The Corporations Act 2001 is the main legislation regulating companies in Australia. It covers companies and other entities, such as partnerships. The Corporations Act regulates matters including how to register a company and how businesses should behave during insolvency •
Fair work Act: The Fair Work system was created by the Fair Work Act 2009 and started on 1 July 2009. The Fair work system is the name used for the minimum employment laws and agency bodies that were created by the Fair Work Act 2009. It is the national workplace relations system. The key features of the Fair Work system are: •
11 minimum National Employment Standards •
the national minimum wage •
Protection from unfair dismissal. c.
Summarise any codes relevant to workplace relationships in your organization. Answer: Codes of practise provide information on a specific topic and assist you in meeting legal requirements. The Code of Conduct and accompanying procedures nearly invariably include ethical values. •
Small business fair dismissal code: When an employer considers, on reasonable grounds, that an employee's conduct is sufficiently serious to justify prompt dismissal, it is fair for the employer to terminate the employee without notice or warning. This is known as the fair dismissal code for small businesses.. •
Codes of practice for working hours: Codes of practice published under the OSH Act and MSI Act provide practical information on how to comply with a general or specific duty under the legislation. Explanatory material may be included in practice codes. The prevention measures described, however, are not the only appropriate ways to meet a specific criterion. A code of practice does not have the same legal power as a rule, and it is not a sufficient grounds for prosecution under the law on its own, but judges may consider it as a benchmark when evaluating other procedures or practices.
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- I.
Work health and safety consultation: Consultation is a two-way process between you and your workers where you: - talk to each other about health and safety matters - listen to their concerns and raise your concerns - seek and share views and information, and - consider what your workers say before you make decisions. Examples of WHS Consultation Mechanisms include: •
Establishing Health and Safety Committees. •
Electing Health and Safety Representatives (HSRs) •
Conduct regular 'Toolbox' meetings. •
Conduct regular Staff Meetings. Examples of ethical values are: I.
Values about workplace behavior (for example, treating others with respect, integrity, and impartiality). II.
Values about gifts (for example, are staff allowed to accept gifts from customers?) III.
Values about conflicts of interest (for example, what constitutes a conflict of interest and how it must be declared?) d.
Summarise any standards relevant to workplace relationships in your organization. Answer: Standards may be internationally accepted practices, government requirements, or industry regulations. I.
Disability standards
: The National Standards for Disability Services (National Standards) will help to promote and drive a nationally consistent approach to improve the quality of services. They focus on rights and outcomes for people with disability. The National Standards were first produced in 1993. The Disability Standards cover five specific areas of an educational service: enrolment •
Participation •
Curriculum •
Support services •
Preventing harassment and •
Victimization II.
Communicating for safety standards: The Communicating for Safety Standard aims to ensure timely, purpose-driven, and effective communication and documentation that support continuous, coordinated, and safe care for patients. Management commitment and open communication between managers and workers are important in achieving effective consultation. Your workers are more likely to engage in consultation when their
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- knowledge and ideas are actively sought and concerns about health and safety are taken seriously. 3.
Identify organizational requirements relevant to managing and leading workplace relationships. a.
Summarise policies and procedures that address diversity. Answser: Legislative and regulatory obligations, as well as the rules described in standards and codes of practise, are frequently reflected in organisational policies and procedures. These rules and procedures are used to direct how an organization's systems and processes work. Typically, the policies deal with: I. Consultation and collaboration with the World Health Organization II. Workplace diversity III. Communication protocols IV. Conflict management and resolution V. Performance evaluation. b.
Summarise the policies and procedures that address ethical conduct. Answer: Ethical policies are instructions that all employees of a company must follow at all times in order to do the right thing and maintain high standards of conduct. Good ethical policies foster a trusting and transparent society. The components of our code of professional ethics: I.
Competence and accountability: Work hard and be responsible for your work. II.
Respect for others: Treat people as you want to be treated. III.
Justice: Make sure you’re objective and fair and don’t disadvantage others.
IV.
Lawfulness: Know and follow the law –
always. V.
Teamwork: Collaborate and ask for help. VI.
Integrity and honesty: Tell the truth and avoid any wrongdoing to the best of your ability. c.
Summarise the policies and procedures that address conflict management. Answer: The goal of this policy is to provide a rapid, effective, and consistent means for nonsupervisory employees to communicate their issues to management and have those problems resolved internally. Employees should first address any issues or complaints with their immediate supervisor
. Every conflict resolution method has a few basic phases that you can use to resolve
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- disagreements between co-workers or between supervisors and employees. Listen, Empathize, Acknowledge (and Apologize), and Do Something is the acronym for these steps. Collaboration, competing, avoiding, accommodating, and compromise are the five major conflict management styles. The following are some methods for resolving conflicts: •
Communicate. Open communication is key in a dispute. •
Non-biased: if you were biased against your decision, this can create conflict between two parties of organisation. •
Actively Listen. Listen to what the other person has to say, without interrupting. •
Review Options. Talk over the options, looking for solutions that benefit everyone. d.
Identify and describe the required processes for workplace collaboration from relevant policies and procedures. Answer: The favourable impact of a collaborative workplace on an organization's innovation output is one of the most important consequences. A well-coordinated atmosphere is ideal for creative thinking and idea generation. Increased productivity and corporate growth are the results of higher levels of innovation. As a result, every company that wants to fully utilise its employees' talents must create a collaborative workplace. Here we share six steps to creating a collaborative workplace. a.
Cultivate openness and transparency. b.
Establish a judgment-free idea-sharing culture. c.
Encourage collaboration across departments. d.
Lead from the top down. e.
Offer positivity and rewards. f.
Have the right technology in place. e.
Summarise any other relevant workplace documentation and resources available for workplace relationships (e.g. communications policy and procedure, performance review policy and procedure). Answer: Legislative and regulatory obligations, as well as the rules described in standards and codes of practise, are frequently reflected in organisational policies and procedures. These rules and procedures are used to direct how an organization's systems and processes work. The content of the policy and accompanying processes will be determined by the organization's nature, industry, activities, and size. The policies may typically address:
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- a.
WHS consultation and cooperation b.
Diversity in the workplace c.
Communication protocols d.
Conflict management and resolution e.
Performance review. Workplace diversity Policy: It's a catch-all term for policies that respect and accommodate our workforce's diverse ethnic, cultural, and socioeconomic backgrounds, religious views, sexual orientation, impairments, family responsibilities, and life and work experiences. f.
Attach the policies and procedures to this section of your portfolio as proof. Answer: 4.
Use the legislative and organizational requirements you’ve identified to develop processes that support workplace relationships. Answer: The identified created processes that support workplace interactions are as follows, based on regulatory and organisational needs. a.
Consultation processes for employees to contribute to issues that relate to their work role. The type, frequency, and process required for mechanisms where staff can provide input into a range of workplace-related matters. Examples of mechanisms include: Type Frequency Process Specific details
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Face-to-
face discussion Formal discussion As and when required In the cabin or over a cup of coffee, the formal face-to-face talk will take place. Staff will be motivated, engaged, and supported throughout the process. Social media group Informal type As per the employee’s requirement. Personal chats will be used to discuss difficult themes, while group chats will be used to discuss lighter things. Hot issues should be resolved quickly. Email address for feedback Formal emails Fortnightly It may be resolved if all staff provided feedback. Questionnaires or feedback will be sent to all employees. Suggestion box Formal and informal type. Available 24/7 It will be checked every Friday or last working day of week, and issues will be rectified in the following week, depending on the severity of the problem. It will be located near the reception desk and will be checked every Friday. Suggestions will be recorded, and action will be taken on the coming Tuesday if the person is found guilty. b.
Conflict management processes. The process by which two or more parties negotiate a peaceful resolution to a dispute is known as conflict resolution. There are many different sorts of conflict that can occur in the workplace. The processes followed by the employees to manage the conflicts are as under: a.
Conflict can arise between co-workers, supervisors, and subordinates, or between service providers and their consumers or customers. b.
Conflict can also occur between groups, such as management and the work force, or between entire departments, due to differences in interpersonal, communication, and leadership styles. c.
The best choice for settling any conflict is through communication mechanisms. We can talk about it in person, by email, or in the suggestion box. The resolution of conflicts in the workplace typically involves some or all of the following processes: 1. The parties involved acknowledge that there is an issue. 2. Mutual agreement to deal with the problem and find a solution. 3. An attempt to comprehend the opposing individual's or group's point of view and issues. 4. Identifying improvements in both parties' attitudes, behaviours, and work techniques that will reduce negative feelings.
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- 5. Recognizing conflict-related triggers. 6. The use of third-party mediators, such as human resources representatives or higher-level managers. 7. A willingness to compromise on the side of one or both parties. 8. Agree on a strategy for resolving disagreements. 9. Keeping track of the effects of any agreed-upon changes. 10. Disciplining or firing employees who refuse to cooperate in dispute resolution initiatives. c.
Processes for escalated issues (e.g. a hierarchy of responsibility to refer to relevant personnel).
The hierarchy of responsibility should always be referred to relevant personnel. The process for the same is as follows: Step 1: Consultation with the supervisor The meeting must be organised in such a way that it builds solid working connections while also offering a fair, objective, and unbiased assessment of the problem. After that the immediate supervisor must reply to the complaint in writing within five days after the meeting with the offended employee. conflicts. Step 2: Complaint and decision in writing If the discussion with the immediate supervisor does not resolve the problem (or if the supervisor does not respond to the complaint), the employee may submit a written complaint to the employee’s
senior (like the General manager, or CEO). Upon receipt of the formal complaint, the senior manager must schedule a meeting with the employee within five working days to discuss the complaint. Step 3: Reconsideration of the decision If an employee is dissatisfied with a senior's decision, he or she may file a written appeal with the HR department within five working days and to facilitate a resolution, the HR department may convene a meeting with the parties directly involved. Step 4: Further action If it cannot be resolved at the senior management level, it may need to be referred to an independent body such as the Fair Work Commission. d.
Attach the processes to this section of your portfolio.
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Attach: Proof of policies and procedures relevant to workplace relationships ✓
Workplace relationship processes (consultation, conflict management, escalation) ✓
Section 2: Manage effective workplace relationship 1.
Identify the workplace relationships you will manage and lead by completing the table below. Identify…
Staff members Additional information Staff members to whom you will delegate work tasks to (at least two): 1.
Sneha –
Operational Manager 2.
Cecilia Jones- Learning and Development Coordinator Both employees' issues will be observed first and then remedied. Staff members who will participate in consultations regarding work relationship issues (at least two): 1.
Sneha Operational Manager 2.
Kaushal- Marketing and sales Manager Sneha and Deepank will take part in discussions about work-related topics.
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Staff members who will participate in conflict management relating to workplace relationships (at least two): 1.
Tasneem Kazi –
HR Support Officer 2.
Cecilia Jones- Learning and Development Coordinator Tasneem and Cecilia will participate in conflict management relating to workplace relationships. 2.
Delegate and confirm responsibility for fulfilling work tasks to at least two staff members (identified in the previous question). a.
Complete the table to plan work delegation. b.
Unless already viewed in person by your assessor, attach proof of your two delegations and confirmations to this section of your portfolio (e.g. video recording of a face-to-face meeting with a follow-up email, completed Workplan, and screenshot of folder system showing the cloud-based location where it is stored, etc.). Occasion 1 Occasion 2 To whom will you delegate work to? Tasneem Kazi –
HR Support Officer Cecilia Jones- Learning and Development Coordinator What work/responsibilities will you delegate and confirm for each identified staff member? • Hire and induct at least three permanent site employees • Hire and induct at least two permanent site employees • Post job openings • Conduct a recruitment process
• Select the best candidate
• Appoint candidates
• Research best practises
•Brainstorm programme ideas that are appropriate for the organisation • Develop and approve the programme • Promote the programme
How will you delegate the work tasks and confirm the •
Have a face-to-face meeting first, then send work tasks via email. •
Take a printout of the delegated task and place it on the office notice board and update it on
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- responsibilities (twice, on separate occasions)? •
Make a project schedule and send it to the employees via a link. regular basis. •
Create a project schedule and share the link with the employees. How will you adapt your communication style to build trust and ensure positive working relationships? •
My approach will be friendly, but I will use the professional style for an explanation. •
Motivating and guiding the employee from time to time I will be able to build trust and ensure a positive working relationship. •
My demeanour will be nice, yet I will convey information in a professional manner. •
By periodically motivating and directing the employee, I will be able to build rapport and maintain productive working relationships. TEAMWORK PLAN
: [Human Resource Team] Task/Priority Performance indicator Actions required Person responsible Planned start Planned end Done? Employ and induct at least 2 permanent site staff Site staff in place Post a job opening Human resource officer 1
st
week Feb 2021 4
th
week Feb 2021 YES Recruitment process Human resource officer 2
nd
week March 2021 1
st
week April 2021 YES Choose best applicants HR Manager Operations Manager 2
nd
week April 2021 4
th
week April 2021 YES
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Induct applicants Learning and development officer 1
st
week May 2021 4
th
week MAY 2021 YES Design and execute a work-life balance plan. Surveys show an increase in employee satisfaction. Discover the most effective methods. HR Manager 1
st
week Feb 2021 3
rd
week Feb 2021 YES Create a list of programme ideas that are appropriate for your organisation. HR team 4
th
week Feb 2021 1
st
week March 2021 YES Create and approve a programme. HR Manager 2
nd
week March 2021 1
st
week April 2021 YES Promote program Human resource officer Learning and development officer 1
st
week May 2021 3
rd
week May 2021 YES Individualize staff training. All staff has chosen their preferred learning methods. Inquire about the learning styles of your employees. Learning and development officer 2
nd
week April 2021 1
st week May 2021 YES Staff information should be updated to reflect learning profiles. Human Resource officer 2
nd
week June 2021 1
st
week Aug 2021 YES Staff performance reviews All of the employees' performance reviews were completed. Development and learning plans were documented and implemented for all staff Notify management of deadlines, policy/template requirements, and other obligations. Human Resource officer 4
th
week June 2021 1
st
week Aug 2021 YES Written evaluation in its entirety Managers 4
th
week June 2021 1
st
week Aug 2021 YES Make a verbal assessment. Learning and development officer HR Manager 2
nd
week Aug 2021 4
th
week Aug 2021 YES Document and keep records/ documentation HR Manager 1
st
week Sep 2021 2
nd
week Sep 2021 YES
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- INDIVIDUAL WORK PLAN: [Human Resource Manager] Start End Actions required Done? 2
nd
week April 2021 4
th
week April 2021 Choose best applicants Done 1
st
week Feb 2021 3
rd
week Feb 2021 Research best practice Done 4
th
week Feb 2021 1
st
week March 2021 Brainstorm program ideas to suit the organization Done 2
nd
week March 2021 2
nd
week April 2021 Develop and approve the program Done Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gene
ral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relation
ship-20220530_092909-Meeting%20Recording.mp4?web=1 3.
Support the two staff members to achieve their work responsibilities (delegated in the previous question). a.
Complete the table to plan your support. b.
Unless already viewed in person by your assessor, attach proof of your two separate support efforts to this section of your portfolio (e.g. video recording of informal discussion, checklist of duties, photo of project schedule on notice board, etc.) Occasion 1 Occasion 2
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- How will you support each team member? •
Coaching, Mentoring, Training •
Tutoring, Supervising ,Education How does your support follow the policies and procedures related to diversity? •
Create a task and responsibility checklist. •
Using a larger font for employees who are visually challenged. •
employment schedules that are flexible •
employee support groups and networks •
help with childcare •
Use a larger font for visually challenged personnel and provide a checklist of chores and responsibilities. •
open lines of connection •
help with employee education What information should be conveyed as you support the team member? •
regular informal chats with the employee about his or her development or performance •
Post a project timeline for the team on the office bulletin board.. Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gene
ral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relation
ship-20220530_092909-Meeting%20Recording.mp4?web=1
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- 4.
Seek employee input to identify work-related issues. a.
Complete the table to plan your support. b.
Unless already viewed in person by your assessor, attach proof of your two separate support efforts to this section of your portfolio (e.g. video recording of informal discussion, checklist of duties, photo of project schedule on notice board, etc.) Occasion 1 Occasion 2 How will you facilitate consultation and collaboration on two separate occasions (e.g. host a team brainstorming session, set up a suggestion box, meet with an individual staff member for coffee and chat)? •
host a team brainstorming session •
meet with an individual staff member for coffee and chat •
set up a suggestion box •
set up a suggestion box, •
via email How does your facilitation follow the collaboration and consultation processes established in Section 1? •
acceptance of diversity, •
mindfulness •
Open communication, •
mutual respect and trust •
good communication, •
diversity Acceptance, •
calmness, Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Document
s/General/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workpla
ce%20relationship-20220530_092909-Meeting%20Recording.mp4?web=1
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- 5.
Complete the table to summarise the outcomes of your collaboration/consultation: Occasion 1 Occasion 2 What workplace relationship issues were identified (at least two)? The HR Support Officer claimed that the Learning and Development Officer made disparaging remarks regarding her clothes (burka) and used unpleasant facial expressions when discussing her work-from-home arrangements. Staff communication issues caused by the HR Support Officer's accent and tendency of speaking quickly. How does the issue involve ethical conduct? (at least one issue should include ethical conduct)? Making a remark about another person's dress or culture is unethical. Making fun of someone's accent is also considered unethical. 6.
Address the identified workplace relationship issues. a.
Complete the table to plan your conflict/dispute resolution to provide feedback on the consultation processes and address the related issues. b.
Unless already viewed in person by your assessor, attach proof of feedback on two separate occasions to this section of your portfolio (e.g. video recording of a team
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- meeting, email, etc.). c.
Unless already viewed in person by your assessor, attach proof of your efforts to address the issues to this section of your portfolio (e.g. video recording of mediation, email to remind staff of ethical conduct requirements, etc.). d.
Unless already viewed in person by your assessor, attach proof of how you provided guidance, counselling, and support on two separate occasions Occasion 1 Occasion 2 How will you provide feedback to the relevant staff members on the outcomes of the consultation (e.g. staff newsletter, email, as part of a team meeting etc.)? Through email, we can provide feedback to the relevant staff member. •
staff newsletter •
team meeting •
Via email How will you address the workplace relationship issue? (e.g. act as a mediator between two individuals, provide training on appropriate language at work etc.)? We will try to adjust everyone in one group to work coordinately to complete the project also we can provide training on appropriate language at the workplace. Special mediators suggestion or from policies of our organization. How will you provide guidance, counseling, and support to assist the staff members to overcome their relationship difficulties? (Make sure you demonstrate your ability to motivate and engage others) Guidance and counseling will be provided by Learning and Development Officer on appropriate cultural respect and body language awareness. We will provide a few you-
tube video links on effective communication. We would also follow up with a coaching session on communication How does your conflict management follow the conflict management and escalation processes established in Section 1? When she left the office for school pickup, the HR Support Officer reported the Learning and Development Officer had stopped making comments about the burka, but she still raised eyebrows. The LD Officer requested that in the future, all stakeholders’ opinions, experiences, and points of view be considered and documented before corrective action or support is planned. Link of the Roleplay recording:
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gen
eral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relati
onship-20220530_092909-Meeting%20Recording.mp4?web=1 Attach:
Proof of work task delegation and responsibility confirmation (x2) ✓
Proof of staff support efforts (x2) ✓
Proof of collaboration/consultations (x2) ✓
Proof of feedback regarding consultation outcomes (x2) ✓
Proof of conflict management efforts (x2) ✓
Proof of guidance, counseling, and support (x2) ✓
Proof of work task delegation and responsibility confirmation (x2)
BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Proof of staff support efforts (x2)
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Proof of collaboration/consultations (x2) Proof of feedback regarding consultation outcomes (x2)
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor-
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Proof of conflict management efforts (x2) Proof of guidance, counselling, and support (x2)
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Section 3: Monitor and review management of workplace relationship
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- 1.
Monitor the outcomes of your efforts to resolve workplace relationship issues in Section 2 a.
Complete the table to plan and summarise the outcomes of your monitoring efforts. b.
Unless viewed in person by your assessor, attach proof of how you monitored the outcomes of the conflict management to this section of your portfolio. Occasion 1 Occasion 2 How will you monitor the outcomes for each occasion (e.g. follow-up discussion, survey, observation etc.)? •
A survey will be done •
An email will be sent to collect comments •
Follow-up discussion will be arranged with the staff. •
Email will be sent to collect the feedback Summarize the outcomes of monitoring efforts. When she left the office for school pickup, the HR Support Officer reported the Learning and Development Officer had stopped making comments about the burka, but she still raised eyebrows.. Before corrective action or support is planned in the future, the LD Officer recommended that all stakeholders' ideas, experiences, and points of view be considered and documented. Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gene
ral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relation
ship-20220530_092909-Meeting%20Recording.mp4?web=1
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- 2.
Communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members (e.g. email, informal discussion, etc.). a.
Complete the table to plan your communication. b.
Unless viewed in person by your assessor or it forms part of a previous step, attach proof of your communication of outcomes to this section of your portfolio. Occasion 1 Occasion 2 How will you communicate the outcomes? •
A short face-to-face meeting will also be conducted to listen to their point of view.
•
A short face-to-face meeting will also be conducted to listen to their point of view.
Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gene
ral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relation
ship-20220530_092909-Meeting%20Recording.mp4?web=1 3.
Seek feedback from relevant staff members (at least two) on how you have managed workplace relationships. a.
Complete the table to plan and summarise feedback. b.
Unless viewed in person by your assessor or it forms part of a previous step, attach proof of how you sought feedback to this section of your portfolio. Occasion 1 Occasion 2 How will you seek feedback? •
Via Email. •
Email is used. Evaluate the feedback: •
What did you do well? •
How can you improve your Since the day you joined, you have made significant progress in your job. Your coworkers have complimented you on your approach towards the entire team. Keep up the wonderful You sat patiently and listened to the problem. When the opportunity arose, you may have presented your side of the story.
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- leadership style? work! Identify at least one area for improving future workplace relations leadership in your organization. •
Chat over coffee with the staff members •
Teamwork planning Link of the Roleplay recording: https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Gene
ral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20relation
ship-20220530_092909-Meeting%20Recording.mp4?web=1 Attach:
Proof of how you monitored the outcomes of the conflict management (x2) ✓
Proof of communication of outcomes (x2) –
if relevant ✓
Proof of how you sought feedback (x2) –
if relevant ✓
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Proof of how you monitored the outcomes of the conflict management (x2) Proof of communication of outcomes (x2) –
if relevant
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Proof of how you sought feedback (x2) –
if relevant
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor-
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor-
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- References: All the following sites are taken from Learner’s Guide
BSBLDR523 Lead and Manage effective workplace relationship Presentation done on 2023 from 9:30 to 9:57 am https://rto.sharepoint.com/sites/DiplomaofLeadershipandManagement/Shared%20Documents/Ge
neral/Recordings/BSBLDR523%20Lead%20and%20Manage%20effective%20workplace%20rel
ationship-20220530_092909-Meeting%20Recording.mp4?web=1
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BSBLDR523 Lead and manage effective workplace relationships
Student name- KUNAL SAINI Course code - BSB50420 Unit code –
BSBLDR523
Trainer/Assessor- Roleplay was conducted . https://www.privacy.com.ph/learn-data-privacy-compliance/data-privacy-faqs/ https://www.ag.gov.au/rights-and-protections/human-rights-and-anti-discrimination/human-
rights-scrutiny/public-sector-guidance-sheets/rights-people-disability https://www.safework.nsw.gov.au/legal-obligations/legislation https://www.safeworkaustralia.gov.au/system/files/documents/1901/code_of_practice_-
_consultation_cooperation_coordination.pdf https://www.iso.org/standard/72798.html https://ideadrop.co/innovation-culture/6-ways-create-collaborative-workplace/ https://resources.workable.com/professional-code-of-ethics-policy https://education.nsw.gov.au/policy-library/policies/workforce-diversity- policy https://www.thebalancecareers.com/conflict-resolutions-skills-2063739 https://www.fwc.gov.au/about-us/legislation- regulations/small-business-fair-dismissal-code https://www.commerce.wa.gov.au/sites/default/files/atoms/files/copworkinghours.pdf https://www.worksafe.qld.gov.au/ data/assets/pdf fil e/0008/21500/whs-consultation-coop-coord-
cop- 2011.pdf) https://www.iso.org/standard/72798.html https://www.safetyandquality.gov.au/standards/nsqhs- standards/communicating-safety-standard https://humanrights.gov.au/our-work/disability- rights/disability-standards https://www.fairwork.gov.au/about-us/legislation
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