Benchmark Diversity in Leadership

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Feb 20, 2024

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1 Benchmark - Diversity in Leadership Christine Martinez College of Humanities and Social Sciences: Grand Canyon University Admin-620: Influence and Power in Public Administration Professor Anita Archambeau October 18, 2023

2 Diversity In Leadership As the assistant to the city manager, I must team up in developing a social media plan for the library. The team comprises three millennials and five baby boomers collaborating. As a Hispanic millennial team leader, I must be highly cognizant of the intergenerational dynamics within the group. The project is being delayed due to conflicts between two white male individuals and one woman, who are baby boomers. These individuals hold differing opinions from millennials regarding the appropriate use of social media platforms. The baby boomers disagree with the millennials' suggestion that the library's social media strategy should prioritize platforms like Twitter, YouTube, and Instagram. Baby boomers believe that the City of Phoenix's website adequately fulfills their requirements for social media. Due to the conflicting perspectives of the two distinct age groups, the meeting has lost effectiveness, resulting in a delay in the project's progress. Therefore, leadership skills, approaches, and conflict strategies must be implemented for the project's success. Leadership Skills, Styles, and Approaches According to Dudovskiy (2012), it is crucial to employ effective leadership skills, styles, and approaches to manage conflict and enhance collaboration within the team. Establish a shared vision by effectively communicating the overarching objective and vision of the library's social media plan to initiate the process. Emphasizing the significance of consensus-building and collaborative teamwork is crucial to achieve the desired objective. This can be accomplished by promoting open communication and active listening within the team to ensure that all members feel acknowledged and appreciated. Furthermore, fostering inclusive decision-making is crucial for creating a comfortable environment where all team members can freely express their opinions and ideas. This will enable productive discussions that promote the consideration of

3 diverse perspectives. In addition, incorporating a decision-making process that includes consensus-building or voting will facilitate the inclusion of all stakeholders in determining the social media strategy. As a team leader, I am responsible for bridging the generational gaps and helping facilitate recognition and appreciation of the different experiences, values, and preferences of millennials and baby boomers within the team. Initiating discussions highlighting the strengths of each generation's preferred social media platforms while considering the library's target audience and goals encourages knowledge sharing between generations. This allows each group to educate one another on the benefits and drawbacks of various platforms (Holland, 2010). Strategies for a More Collaborative Work Environment To foster cooperation and enhance teamwork, it is imperative to implement strategies that involve assigning tasks or projects that necessitate collaboration between individuals belonging to the millennial and baby boomer generations. This approach is expected to facilitate the development of trust, promote comprehension, and stimulate collaboration among team members with diverse backgrounds and perspectives. An additional approach involves providing training and assistance by implementing training sessions or seminars focused on social media platforms and techniques to augment the team's collective knowledge and skill set. This measure will guarantee that all individuals possess the necessary resources to contribute to the library's social media strategy (Gratton & Erickson, 2007). In addition, it is important to offer continuous support and advice to team members while addressing any issues or inquiries they may have. Finally, leading by example is often regarded as a highly strategic and efficacious approach for leaders to foster and promote collaboration

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4 among individuals. When leaders exhibit a disposition towards collaboration and actively participate in collective efforts, it establishes a favorable atmosphere for the entire team. Effective leadership entails a willingness to collaborate, solicit ideas from team members, and actively engage in group discussions. Leaders motivate team members to emulate their actions by exemplifying cooperative conduct (Gratton & Erickson, 2007). Managing the Conflict When conflicts arise between team members, addressing them promptly and impartially through conflict mediation is crucial. As a leader, mediate conflicts by facilitating open dialogue between parties. Promote open communication, active listening, and identifying shared perspectives to express concerns and resolve differences. Explore potential compromises or alternative solutions that can effectively meet the needs of both parties involved. In addition, the implementation of regular evaluation check-ins and progress reviews enables me to evaluate the team's progress in achieving the objectives outlined in the social media plan. Recognizing accomplishments and honoring the efforts of individuals and groups is of utmost importance. Utilize these evaluations to effectively tackle any remaining conflicts or concerns that may emerge throughout the project (Hirsch, 2023). Conclusion Bridging the generational gap begins with communication, humility, and a deeper curiosity about the strengths and limitations of our team members and ourselves. It begins with the acceptance that we are fundamentally different people with equally valuable insights to offer. It ends with respect, understanding, and progress (Walden, 2020). Striking a balance between the varied demands and expectations of the contemporary workforce poses a considerable challenge.

5 However, astute leaders may identify several prospects to enhance productivity, stimulate creativity, and enhance the work environment. Every individual possesses distinct features within each generation. Leaders who possess knowledge and comprehension of the employees within the organizational setting can foster the development of a more cohesive and efficient team capable of collaborating effectively or working autonomously (Holland, 2010).

6 References Dudovskiy, J. (2012). Leadership qualities and competencies. Business Research Methodology . https://research-methodology.net/leadership-qualities-competencies/ Gratton, L. & Erickson, T.J. (2007). Eight Ways to Build Collaborative Teams. https://hbr.org/2007/11/eight-ways-to-build-collaborative-teams Hirsch, A.S. (2023). How to Manage Intergenerational Conflicts in the Workplace. https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/how-to- manage-intergenerational-conflict-in-the-workplace.aspx Holland, A. (2010). Leading Multi-Generational Teams. Who is leading who? Alaska Department of Transportation and Public Facilities. https://transportation.org/human- resources/wp-content/uploads/sites/5/2022/10/Leading-Multi-Generational-Teams- min.pdf https://bibliu.com/app/#/view/books/9781544362663/pdf2htmlex/index.html#page_335 Walden, E. (2021). How to Manage a Multi-Generational Team. https://hbr.org/2021/08/how-to- manage-a-multi-generational-team

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