Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter F, Problem 2CS
Summary Introduction
Case summary:
The case deals about the call center of State A’s airlines, which has 800 reservation systems. The information related to the phone calls between midnight and 6:00 A.M. is as follows:
| Time between calls (minutes) | Probability | Cumulative probability | Random number interval |
| 1 | 0.11 | 0.11 | 01-11 |
| 2 | 0.21 | 0.32 | 12-32 |
| 3 | 0.22 | 0.54 | 33-54 |
| 4 | 0.2 | 0.74 | 55-74 |
| 5 | 0.16 | 0.9 | 75-90 |
| 6 | 0.1 | 1 | 91-00 |
| Time to process customer inquiries | Probability | Cumulative probability | Random number interval |
| 1 | 0.2 | 0.2 | 01-20 |
| 2 | 0.19 | 0.39 | 21-39 |
| 3 | 0.18 | 0.57 | 40-57 |
| 4 | 0.17 | 0.74 | 58-74 |
| 5 | 0.13 | 0.87 | 75-87 |
| 6 | 0.1 | 0.97 | 88-97 |
| 7 | 0.03 | 1 | 98-00 |
Customers of the airline does not want to be in hold for more than 3 to 4 minutes. As a part of new television advertising campaigns, the incoming call distribution from midnight to 6:00 A.M. is as follows:
| Time between calls (minutes) | Probability | Cumulative probability | Random number interval |
| 1 | 0.22 | 0.22 | 01-22 |
| 2 | 0.25 | 0.47 | 23-47 |
| 3 | 0.19 | 0.66 | 48-66 |
| 4 | 0.15 | 0.81 | 67-81 |
| 5 | 0.12 | 0.93 | 82-93 |
| 6 | 0.07 | 1 | 94-00 |
To determine: The recommendation regarding operator utilization and customer satisfaction.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Question: What should have been done by the government to address this problem?
Question content area
Part 1
Maria manages a bakery, that specializes in ciabatta bread, and has the following information on demand and costs:
Ciabatta Bread Sold Per Hour (Q)
Price (P)
Total Cost (TC)
0
$6.00
$1.50
1
5.50
5.50
2
5.00
8.50
3
4.50
11.00
4
4.00
13.00
5
3.50
14.50
6
3.00
15.50
7
2.50
17.00
8
2.00
19.50
Part 2
a. To maximize profits, Maria should sell
enter your response here
loaves of ciabatta bread per hour
Question 2
"In air cargo revenue management, for every flight we operate, we first must forecast the capacity so we can understand how much space we can sell. Unlike on the passenger side where the number of seats is rather standard, the cargo capacity will vary based on the route, the aircraft, the number of passengers, the number of bags passengers are carrying and other metrics."
Karri Kauppi, Head of Cargo Revenue Management & Pricing, Finnair
Source: The Complexities of Air Cargo Revenue Management
https://www.kambr.com/articles/the-complexities-of-air-cargo-revenue-management
(a) According to Karri Kauppi, cargo revenue management (CRM) is complex. The first thing in CRM is to forecast the air cargo capacity which would depend on factors e.g. the route, the aircraft, the number of passengers, the number of bags and other metrics.
Appraise how Karri practises CRM in forecasting air cargo capacity and pricing available cargo space for sale in order to maximize profitability.…
Chapter F Solutions
Operations Management
Ch. F - Question: 1 State the seven steps, beginning with...Ch. F - Question: 2. List the advantages of simulation.Ch. F - Prob. 3DQCh. F - Question: 4. Explain the difference between...Ch. F - Question: 5. What is the role of random numbers in...Ch. F - Prob. 6DQCh. F - Question: 7. What is Monte Carlo simulation? What...Ch. F - Question: 8. List six ways that simulation can be...Ch. F - Question: 9. Why is simulation such a widely used...Ch. F - Prob. 10DQ
Ch. F - Prob. 11DQCh. F - Prob. 12DQCh. F - Prob. 13DQCh. F - Prob. 1PCh. F - Prob. 2PCh. F - Prob. 3PCh. F - Prob. 4PCh. F - Question F.5 Arnold Palmer Hospital is studying...Ch. F - Prob. 6PCh. F - Question: F.7 A warehouse manager at Mary Beth...Ch. F - Prob. 8PCh. F - Prob. 9PCh. F - Question: F.10 The number of cars arriving at...Ch. F - Prob. 11PCh. F - Prob. 12PCh. F - Prob. 13PCh. F - Question: F.14 Refer to the data in Solved...Ch. F - Question: F.15 Connecticut Tanning has two...Ch. F - Prob. 16PCh. F - Prob. 17PCh. F - Prob. 18PCh. F - Prob. 1CSCh. F - Prob. 2CS
Knowledge Booster
Similar questions
- Question 3 “The pandemic has moved forward retailers’ plans for online shopping, with Pick n Pay’s push set to take on Checkers’ Sixty60 service and Woolworths Dash. Launched in December 2020, Woolworths Dash is a same-day delivery service which is currently available in parts of Gauteng, the Western Cape and KZN. Checkers launched its Sixty60 app in 2019.The service allows customers to accept delivery within 60 minutes, or alternatively at a time that best suits them.”Identify the most appropriate model that the marketing manager at PnP would have explored to ascertain the competitive landscape and potential profitability of going live.arrow_forwardCluster analysis is often used for what business purpose? Question 12 options: Predicting product demand Segmenting customers Assessing product success Forecasting future revenuearrow_forwardQuestion 1 – In 1993, McDonalds opened the first of its chain of McCafé coffee houses in Melbourne Australia. Since then, the chain has spread throughout the world with roughly 1,300 cafes worldwide. After further reading, provide the following: First, identify who you believe to be the target customer segment and customer need. Second, describe an appropriate marketing strategy (product, price, distribution, and promotion) for this offering. Target Market – Customer Need/Problem – Product – Price – Distribution – Promotion – NOTE: -no chatgpt answers -no plagiarism should be found -subject : businessarrow_forward
- Question 8 of 11 XYZ Corp is projecting its operating expenses. Where should XYZ anticipate most of its variable costs will be located? Select an answer: in any changes to the product mix in revenues increases in employee salaries in the cost of goods soldarrow_forwardQUESTION 5:What is demand forecasting and why it’s vital to the company’s operations?arrow_forwardQuestion 5 You are receiving an shipment and come across a box of shaving cream. What should you do? Please choose all that apply. Receive the shaving cream Raise an Andon CSecure it well with bubble wrap after scanning it in O Note is as Flammable on your workstation Submitarrow_forward
- Question 2 WYZ Ltd. is a manufacturing company incorporated in Ghana under the Companies Act of 2019, Act 992. After successfully conducting their external and internal audits, the company formulated and implemented some of the best strategic moves in the manufacturing industry. However, several factors hampered the delivery of the desired outcomes and the company continued to struggle with their competitiveness for several years. Required: As a Strategist, examine and recommend five (5) management and marketing issues that could be responsible for the firm's inability to successfully implement their strategies and meet strategy expectations.arrow_forwardQuestion 1: Market planning, Inc. a marketing research firm, has obtained the prescription sales data for 20 independent pharmacies (attached). In this table y is the average weekly prescription sales over the past year (in units of $1,000), x1 is the floor space (in square feet), x2 is the percentage of floor space allocated to the prescription department, x3 is the number of parking spaces available to the store, x4 is the weekly per capita income for the surrounding community (in units of $100), and x5 is a dummy variable that equals 1 if the pharmacy is located in a shopping center and 0 otherwise. Regress average weekly prescription sales against different combinations of the independent variables. What is the best model? Discuss what the parameter coefficients say about prescription sales.arrow_forwardQuestion 4 Answer for (a)arrow_forward
- QUESTION 4 A company's focus should be on how to move from a demand-driven mentality to a forecast-driven mentality. True Falsearrow_forwardQuestion 1Winter Blues is a company that specializes in the sales of Wedding Dresses to individuals and companies. Winter Blues year end is 30 June 2021. The audit manager has tasked you with reviewing their computer system. Background Information The business was started in 2010 by Mirram Mulwanda as a small boutique. Over the years multiple stores were opened across Namibia. It has been Namibia’s dream to grow the business and sell to all the provinces of Namibia. In 2015 the sales clerk suggested to Mirram to introduce selling via the internet through Instragram Boutique System. That way she will grow her market by reaching her customers wherever they are. Mirriam tasked the IT department with the development of Instragram Boutique System in as she was not comfortable with purchasing a Computerized System. Additional Information regarding the business operations Ordering of goods is done by Mirriam the order clerk using a terminal that has been allocated to her. Orders are received…arrow_forwardQuestion 3 (Module 2): In the past, Arup Mukherjee's tire dealership in Sudbury sold an average of 1,000 radials each year. In the past two years, 200 and 250, respectively, were sold in fall, 350 and 300 in winter, 150 and 165 in spring, and 300 and 285 in summer. With a major expansion planned, Mukherjee projects sales next year to increase to 1,200 radials. What will be the demand during each season?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.