Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter F, Problem 16P
Summary Introduction
To determine: The time fourth customer would leave the system.
Introduction: Simulation is the model that can be used in operations, which would imitate the real world process. Simulation uses random sampling for the generation of realistic variability.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Question attached in picture
QUESTION #4
Four delivery trucks are in a queue at a Tool Company with
only one service bay. The trucks are identified by the sequence
in which they arrived at the Company. Assume the time is
10:00 a.m. The table shows the times necessary to unload each
vehicle and the periods when the commodities they contain
are expected in the factory.
Determine the schedules that result for each of the rules SPE,
CR EDD, and FSFC. In each case compute the average tardiness,
the number of tardy jobs, and mean flow time.
Truck
1
2
3
4
5
Unloading Time
(minutes)
23
16
39
12
30
Time Material
is Due
10:15 AM
10:40 AM
10:55 AM
10:30 AM
10:40 AM
Question 8
(Atlantic Video) Atlantic Video, a small video rental store in Philadelphia, is open 24 hours a
day, and—due to its proximity to a major business school—experiences customers arriving
around the clock. A recent analysis done by the store manager indicates that there are 30
customers arriving every hour, with a standard deviation of interarrival times of 2 minutes. This
arrival pattern is consistent and is independent of the time of day. The checkout is currently
operated by one employee, who needs on average 1.7 minutes to check out a customer. The
standard deviation of this check-out time is 3 minutes, primarily as a result of customers taking
home different numbers of videos.
a. If you assume that every customer rents at least one video (i.e., has to go to the
checkout), what is the average time a customer has to wait in line before getting served
by the checkout employee, not including the actual checkout time (within 1 minute)?
b. If there are no customers requiring…
Chapter F Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. F - Question: 1 State the seven steps, beginning with...Ch. F - Question: 2. List the advantages of simulation.Ch. F - Prob. 3DQCh. F - Question: 4. Explain the difference between...Ch. F - Question: 5. What is the role of random numbers in...Ch. F - Prob. 6DQCh. F - Question: 7. What is Monte Carlo simulation? What...Ch. F - Question: 8. List six ways that simulation can be...Ch. F - Question: 9. Why is simulation such a widely used...Ch. F - Prob. 10DQ
Ch. F - Prob. 11DQCh. F - Prob. 12DQCh. F - Prob. 13DQCh. F - Prob. 1PCh. F - Prob. 2PCh. F - Prob. 3PCh. F - Prob. 4PCh. F - Question F.5 Arnold Palmer Hospital is studying...Ch. F - Prob. 6PCh. F - Question: F.7 A warehouse manager at Mary Beth...Ch. F - Prob. 8PCh. F - Question: F.10 The number of cars arriving at...Ch. F - Prob. 10PCh. F - Prob. 11PCh. F - Question: F.14 Refer to the data in Solved...Ch. F - Prob. 16PCh. F - Prob. 17PCh. F - Question: F.15 Connecticut Tanning has two...Ch. F - Prob. 19PCh. F - Prob. 20PCh. F - Prob. 21PCh. F - Prob. 1CSCh. F - Prob. 2CS
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- QUESTION 5 Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 AM to 2:00 PM time period, calls to the reservation agent occur randomly at an average rate of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each customer. The waiting line model assumptions of Poisson arrivals and exponential service times appear reasonable for the telephone reservation system. At a planning meeting, Regional's management team agreed that an acceptable customer service goal is to answer at least 75% of the incoming calls immediately. During the planning meeting, Regional's vice president of administration pointed out that the data show that the average service rate for an agent is faster than the average arrival rate of the telephone calls. The vice president's conclusion was that personnel costs could be minimized by using one agent and that single agent must be able to…arrow_forwardQuestion : One way for a manager of a property to increase the net operating income of a retail store is to increase the flow of customer traffic into the store. If the increased traffic results in increased sales, then the net operating income of the store will increase. If this can be sustained then the manager has increased the value of the property. True or Falsearrow_forwardQUESTION 1 A multiple channel queuing system with a Poisson arrival rate, and an exponential service time distribution has an average arrival rate of 2.5 customers per hour and an average service time of eighty minutes per customer. A queuing system is described as unstable or overloaded if its utilization rate is greater than, or equal to one. For the system just described, what is the minimum number of servers required to retain stability i.e., to avoid overloading? A. 3 B. 2 C. 4 D. 1 QUESTION 2 Customers arrive at the lone check-out desk of a certain convenience store at the average rate of 0.23 per minute. If it takes on average four minutes for the store manager to serve each customer, how many customers will on average find themselves waiting in the queue? A. 3.20 B. 0.00351 C. 0.00024 D. 10.58arrow_forward
- QUESTION 1 (a) An art dealer's client is willing to buy the Sunflower painting at $50,000. The dealer can buy the painting today for $40,000 or can wait a day and buy the painting tomorrow (if it has not been sold) for $30,000. The dealer may also wait another day and buy the painting (if it is still available) for $26,000. At the end of the third day, the painting will no longer be available for sale. Each day, there is a 0.60 probability that the painting will be sold. Construct a decision tree and determine the strategy that will maximize the dealer's expected profit.arrow_forwardQuestion 3 Not yet answered Marked out of 1.00 P Flag question Abdullah is engaged in a business where he uses his creativity to produce shoes from animal skin. What type of business Abdullah has? O a. Service O b. Manufacturing c. Wholesaling O d. Retailingarrow_forwardQUESTION 5 A post office has a counter for customers' drive-through to get the services. The design of the drive-through lane allows for unlimited queue length. The arrival and service rate are Poisson distributed with A= 20 customers per hour arriving on average and u=25 customers per hour can be served on average. a) Compute the average number of arrivals. b) Compute the average time a customer waits. c) Compute the average number of arrivals in the system. d) Compute the average time a customer is in the system. e) Compute the probability that less than or equal to 3 customers are in the system. f) If the single counter for the customer drive-through has been replaced with the automatic operation, service rates are constant with A= 20 and u =25. Compute (a), (b), (c) and (d).arrow_forward
- Question No.5: The local Division of Motor Vehicles (DMV) is concerned with its waiting line system. Currently, the DMV uses a single server, when processing license renewals, based on historical evidence, the average number of cu The local Division of Motor Vehicles (DMV) is concerned with its waiting line system. Currently, the DMV uses a single-server, single-line, single-phase system when processing license renewals. Based on historical evidence, the average number of customers arriving per hour is 12 and is described by a Poisson distribution. The service rate is 18 customers per hour with the service times following an exponential distribution. The customers are patient and come from an infinite population. The manager of the DMV would like you to calculate the operational characteristics of the waiting line system. (a) What is the average system utilization? (b) What is the average number of customers in the system? (c) What is the average number of customers waiting in line?…arrow_forwardQuestion 40 of 50 Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive? "You haven't kept your software updated, which is why it isn't working. Do you know how to run an update? If not, I can walk you through the steps." "I think that your software isn't working because you haven't run an update lately. May I walk you through the steps?" "A lot of customers don't know how to run a software update, but I can walk you through the steps." "I think we can solve the issue by updating your software. May I walk you through the steps?"arrow_forwardQuestion 8.2 A fabric factory has 5 weaving machines in use. These weaving machines need repair after about 20 hours of use. Breakdowns have been determined to be Poisson distributed. Jim, the maintenance worker can service a weaving machine in an average of 2 hours, following an exponential distribution. Weaving machine downtime costs $120 per hour. Jim is paid $25 per hour. a) What is the average time a weaving machine is waiting to be repaired? b) What is the average number of weaving machines in the repairing area? c) What is the total hourly costs?arrow_forward
- Question related to gueing theory don't copy In a restaurant, two types of foods are available. Arival rate of customers is 26 per hour Poisson and average service time is 6 minutes exponential. The arriving customers can be served in three ways. The first way is to open two separate counters for the two types of foods. The second way is to pool the services, and offer both types of foods in both the counters. The third way is to open a large number (0) of self-service counters for the customers. Which way will lead to the maximum busy period of the system? wwmarrow_forwardQ.2 Interarrival time of pieces at the given flow-shop is exponential with mean 10 minutes. Operation time of M1 machine has Uniform distribution with a=3 and b=11. Operation time of M2 machine has Normal distribution with µ = 5; 0x = 1.5; Calculate the average waiting time in queue and total machine idle time. M1 M2arrow_forwardQuestion The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account. Required 1. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system. 2. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.