OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Question
Chapter B, Problem 3P
A
Summary Introduction
Interpretation: The average utilization rate of the secretary should be calculated.
Concept Introduction: Utilization rate is average the time spend by a person in productivity activity. It is calculated as percentage.
B
Summary Introduction
Interpretation: The probability for the page waiting or processed should be calculated.
Concept Introduction: Waiting line model is used to calculate the performance. The probability in a waiting line requires to wait for service.
C
Summary Introduction
Interpretation: The average number of pages is to be processed.
Concept Introduction: Waiting line model is used to calculate the performance. The probability in a waiting line requires to wait for service.
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The Solomon, Smith, and Samson law firm produces manylegal documents that must be word processed for clients andthe firm. Requests average eight pages of documents perhour, and they arrive according to a Poisson distribution. Thesecretary can word process 10 pages per hour on average ac-cording to an exponential distribution.a. What is the average utilization rate of the secretary?b. What is the probability that more than four pages are wait-ing or being word processed?c. What is the average number of pages waiting to be wordprocessed?
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A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed.
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 19 calls per hour.
(a)
What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.)
P(0)=P(1)=P(2)=P(3)=
(b)
What is the probability that an agent will be denied access to the…
Chapter B Solutions
OPERATIONS MANAGEMENT CUSTOM ACCESS
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