
Concept explainers
A
Interpretation: Value of average utilization of the maintenance person should be calculated.
Concept Introduction: Queuing method is the best practice for enhance the service provided within an organization by utilizing their resources.
B
Interpretation: The number of copy machines is being repaired
Concept Introduction: Utilization rate is average the time spend by a person in productivity activity. It is calculated as percentage
C
Interpretation: The average time spent by a copy machine in the repair
Concept Introduction: Waiting line model is used to calculate the performance. The probability in a waiting line requires waiting for service.

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Chapter B Solutions
MyLab Operations Management with Pearson eText -- Access Card -- for Operations Management: Processes and Supply Chains
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- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
