OPERATIONS MANAGEMENT >CUSTOM<
OPERATIONS MANAGEMENT >CUSTOM<
14th Edition
ISBN: 9781266767234
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 9, Problem 8DRQ

a)

Summary Introduction

To determine: Theimportance of ISO 9000.

Introduction: Quality management is managing the products, services, or activities of an organization or individuals to be flawless. It helps to maintain the level of excellence in the product or service.

b)

Summary Introduction

To determine: The comparison of Baldrige award and ISO certification.

Introduction: Quality management is managing the products, services, or activities of an organization or an individual to be flawless. It helps to maintain the level of excellence in the product or service.

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