Chapter 9, Problem 4CS

Summary Introduction

Introduction:

HC, the manager of the branch office of state department motor vechiles at city M, analyzed the driver’s license-renewal operations which involved accomplishment of several tasks which is shown in the table below.

HC found that the operations were perfomed by different clerks and in the same sequence. He found that the office can process 120 applications per hour. He also discovered that the works were unevenly distributed where checking applications for violations demanded more time and the clerks took shortcuts to match up their speed with other operations.

The manager also found that steps 1 to 4, the clerks were paid $12 per hour and step 5 was performed by photographer who was paid $16 per hour and the last step of performed by state for issuing temporary liscence which cost $18 per hour. The review showed that step 1 and step 6 cannot be changed and has to be performed in the same order. He was under high pressure to increase productivity and reduce cost. The data collected by HC was,

To suggest: A process to accommodate 120 applications per hour and determine the cost of new configuration.