Chapter 9, Problem 25SP

Summary Introduction

To discuss:

The results of your observation for emotional cues in interaction with your colleagues. The accuracy of your assesments of those emotions should be identified and what did you see that you would normally miss.

Introduction:

People who understand their own emotions and who are good at reading other peoples can become good managers. Emotional intelligence is the ability of a person to use his non-cognitive skills, competencies and influencing skills to handle the emotional situations.