EBK PRINCIPLES OF OPERATIONS MANAGEMENT
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
10th Edition
ISBN: 8220102744059
Author: HEIZER
Publisher: PEARSON
Question
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Chapter 9, Problem 11P

a)

Summary Introduction

To determine: The takt time.

Introduction: Process layout refers to the plan or graphical representation about the design of the floor of a plant. It helps the firm to improve the efficiency of the design and it would help to improve the location of the departments.

b)

Summary Introduction

To determine: The number of employees to be cross-trained for the cell.

c)

Summary Introduction

To determine: The operation which may warrant special consideration.

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Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:Tasks                                    Description           Task           Time(InSeconds)PredecessorsA                                         Take order                25            NoneB                                  Receive payment            20              AC                                     Gather drinks               35              AD                                     Gather food                  32              AE                                 Put food etc. in bag           25            C,DF                                  Give food to customer     10             B,E Currently, Rock View Restaurant has a single window with one person who takes the order, gather the food, collects the money and gives the food to the customer. This takes an average of 147 seconds per customer so only 25.5 cars can be served.…
Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:Tasks                                    Description           Task           Time(InSeconds)PredecessorsA                                         Take order                25            NoneB                                  Receive payment            20              AC                                     Gather drinks               35              AD                                     Gather food                  32              AE                                 Put food etc. in bag           25            C,DF                                  Give food to customer     10             B,E Currently, Rock View Restaurant has a single window with one person who takes the order, gather the food, collects the money and gives the food to the customer. This takes an average of 147 seconds per customer so only 25.5 cars can be served.…
What is the bottleneck of the process is which worker ?
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