OPERATIONS MANAGEMENT >C<
14th Edition
ISBN: 9781307701432
Author: Stevenson
Publisher: MCG/CREATE
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Chapter 9, Problem 10P
Summary Introduction
To draw: The cause and effect diagram to analyze the problem regarding the registration of course by some college students.
Introduction: Cause and effect diagram would represent the relationship between the effect and the possible cause to produce the effect. It makes the people to understand the causes of the problem.
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Click here for the Excel Data File
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Chapter 9 Solutions
OPERATIONS MANAGEMENT >C<
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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- Explain the cause-and-effect diagram with a suitable example ?arrow_forwardProblem statement: A patient feels that he/she has received false laboratory report. Can you Draw a neat legible diagram wherre you will explain the concept of fishbone diagram and provide necessary justification for your response?arrow_forward(a) A review of crash records shows that a signalised intersection is a hazardous location because of abnormally high number of collisions. By taking Universiti Tun Hussein Onn Malaysia signalised Intersection as the study area, suggest the possible causes of the crash, and the possible study to be conducted in order to determine the actual causes. (b) Residents of a local neighbourhood have been complaining to local authority that vehicles are using their side streets as shortcut to avoid rush hour traffic. Discuss the option available to the local authority to address residents' concern.arrow_forward
- Construct a cause-and-effect diagram to reflect“student dissatisfied with university registration process.” Usethe “four Ms” or create your own organizing scheme. Includeat least 12 causes.arrow_forwardSchumacher & Company’s Distribution and Transportation Division, called SPI Services, has a short-haul household furniture delivery service. SPI’s labor force, selected from the local community college rugby team, is temporary and part-time. SPI is concerned with recent complaints, reported in the following table. a) Draw a Pareto chart to identify potential causes of complaints. b) Use a cause-and-effect diagram to identify potential causes of the most frequent (Note: For the cause-and-effect diagram, use the following major categories – Materials, Personnel, Equipment, Procedures, and Other.) Complaint Number Broken glass 19 Delivered to wrong address 9 Furniture rubbed together while on truck 15 Late delivery 21 Late arrival for pickup 17 Missing items 8 Nicks and scratches from rough handling 28 Soiled upholstery 10arrow_forwardA list of 16 issues that led to incorrect formulationsin Tuncey Bayrak's jam manufacturing unit in New England isprovided below: Create a fish-bone diagram and categorize each of these issuescorrectly, using the "four Ms" methodarrow_forward
- Problem 10-24 (Algo) A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the following data were collected from a sample provided by the supplier. SAMPLE 1 2 3 4 5 6 7 8 9 10 IRREGULARITIES 3 4 2 4 6 5 6 5 4 3 Determine the c⎯⎯�¯ , Sc�� , UCL and LCL for a c -chart with z = 2. Note: Leave no cells blank. Round up any negative LCL value to “0”. Round your answers to 2 decimal places. Suppose the next five rolls from the supplier had four, four, two, two, and eight irregularities. Is the supplier process under control? multiple choice Yes Noarrow_forwardThe manager of Perrotti’s Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combination 9 Wrong style of crust 6 Wrong size 4 Pizza is partially eaten 3 Pizza never arrives 6 a. Use a Pareto chart to identify the “vital few” delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures.b. The manager of Perrotti’s Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries:delivery vehicle broke down, couldn’t make it across town to deliver second pizza in time, couldn’t deliver four pizzas to four different customers in time, kitchen was late in producing order, got…arrow_forwardPrepare a cause-and-effect or fishbone diagram for a problem such as: “Why do customers have long waits for coffee.” Use the main sources of cause: policy, procedure, people, and physical environment.arrow_forward
- A list of 16 issues that led to incorrect formulations in Tuncey Bayrak’s jam manufacturing unit in New England is provided below: Create a fish-bone diagram and categorize each of these issues correctly, using the “four M s” method.arrow_forwardAzril's Pizza Bagooz (APB) is a small dining and delivery Restaurant. APB's labor forces, selected from the local residents, are temporary and part time. APB is concerned with recent complaint, as tabulated on the following tally sheet, COMPLAINT TALLY Wrong topping Topping Stuck HH HH HIH I Wrong Size Pizza Late Delivey Wrong Crust Pizza no-show Pizza Eaten II Use this data to build a Pareto chart to help identify the "vital few" problems. Next, build fishbone diagram based on the most vital problem. Do come up with at least two (2) of the solutions for the vital problem.arrow_forwardC: CASE STUDY 1 Hetty’s Cakes & Rolls Enterprise (HCRE) is famous for its vegetable Vietnamese rice paper rolls, especially for vegans in Kota Kinabalu area. The vegetable Vietnamese rice paper rolls are made of rice papers which HCRE purchases directly from a supplier in Vietnam at RM20 per pack. The monthly demand for the rice papers is estimated at 2,500 packs. The delivery cost is RM450 per order. The administrative cost for ordering is RM15 per order. The storage cost is RM2.50 per pack, and the insurance cost is at 5% of inventory value. The maximum and minimum usage of the rice paper is 300 packs and 150 packs, respectively. The delivery made from the supplier will take as long as 4 weeks and the shortest time expected is 2 weeks. Miss Hetty, the manager, is interested to monitor the stock level of the rice paper in the store. Required: Calculate the following: Total Carrying Cost for Vietnamese rice papers. Economic Order Quantity (EOQ) for Vietnamese rice…arrow_forward
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