Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
13th Edition
ISBN: 9781337516945
Author: STAIR
Publisher: Cengage
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Chapter 8.2, Problem 1RQ
Program Plan Intro

Customer Relationship Management (CRM):

  • A system that helps a company in managing all aspects of customer encounters, including marketing, sales, distribution, accounting and customer service.
  • The objective of CRM is to recognize and anticipate the requirements of present and potential customers to rise customer holding and reliability while enhancing the technique that products and services are retailed.

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