Explanation of Solution
Processes:
Processes contain sequence of interconnected activities that produces result by converting inputs into outputs.
- Activity is a sub-part of a process.
- Activities in processes include getting inputs, manipulating and producing corresponding output, which are interrelated to one another.
- Activities can be done either by human or by computer systems.
Process quality:
Quality of the process is more important in order to make an organization a successful one.
Dimensions of process quality:
Process quality contains two important dimensions. They are:
- Process efficiency
- Process effectiveness
Process Efficiency:
The efficiency of the process can be determined by measuring the ratio of output process and input process. The higher the value, the more efficient the process is.
Example:
Booking flight tickets:
In flight ticket booking system, the option should be available to cancel the tickets or to change the destination place and so on, if the user wants to perform those operations. Then, it is said to be process efficiency.
Process effectiveness:
The effectiveness of the process can be determined by measuring how well a process attains the organizational strategy.
Example:
Booking flight tickets:
After cancellation of the tickets, the company should be able to transfer the amount to the user as soon as possible. If this happens then, the booking system is more effective. If the amount is transferred after a week then, the system is said to be ineffective.
Improve process quality by organizations:
An organization can improve the quality of the process by following any one strategy among in three ways. They are:
- By changing the process structure
- By changing the process resources
- By changing both the process structure and process resources.
By changing the process structure:
- The structure of the process can be altered by completely reorganizing the process.
Example:
In booking flights, the information about the person can be validated after checking the availability of seats for the entered flight name, and time and place...
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Chapter 7 Solutions
EBK USING MIS
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- Vision statements are more specific than strategic objectives. a) True b) Falsearrow_forwardThe three components of the __________ approach to corporate accounting include financial, environmental, and social performance measures. Multiple Choice a) stakeholder b) triple dimension c) triple bottom line d) triple efficiencyarrow_forwardCompetitors, as internal stakeholders, should be included in the stakeholder management consideration of a company and in its mission statement. a) True b) Falsearrow_forward
- At what level in the organization should the strategic management perspective be emphasized? Multiple Choice a) throughout the organization b) from the bottom up in an organization c) at the top of the organization d) at the middle of the organizationarrow_forwardA good manager can be flexible when it comes to sticking to the original plan; to get good results, the intended strategy has to become the realized strategy. a) True b) Falsearrow_forward________ tend to be quite enduring and seldom change. Multiple Choice a) Strategic objectives b) Vision statements c) Strategic plans d) Mission statementsarrow_forward
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