Chapter 7.8, Problem 7.1ARQ

Explanation of Solution

Processes:

Processes contain sequence of interconnected activities that produces result by converting inputs into outputs.

• Activity is a sub-part of a process.
• Activities in processes include getting inputs, manipulating and producing corresponding output, which are interrelated to one another.
• Activities can be done either by human or by computer systems.

Types of processes:

There are two different types of processes. They are:

• Structured processes
• Dynamic processes

Structured Processes:

• Structured processes are standardized and they mostly contain the same and fixed sequence of activities.
• The flow of activities in structure processes does not change.

Example:

Booking flight tickets:

Here, the user enter their details and some processes takes place internally like, if the seats are available, then the tickets are produced, if the seats are not available, then the tickets are not produced for that particular flight. In this, the procedures to get tickets for all the users are same and so it is called as structured processes.

Dynamic Processes:

• Dynamic processes are not standardized. It is less structured.
• The flow of activities in dynamic processes gets change according to the current trend. It is more strategic and more adaptive.
• This type of processes needs human judgement.

Example:

Programs in TV channels:

Programs in a high rated channel get changed more frequently according to the response of the audience in order to increase Television Rating Point (TRP rate).

Differences between structured and dynamic processes:

Structured Processes	Dynamic Processes
Structured processes are standardized and they are highly structured.	Dynamic processes are less structured.
The flow of processes does not change.	The flow of processes gets changed frequently.
It is formal in nature.	It is informal.
It supports operational activities and there is no need of human judgement in structured processes.	It supports strategic activities and so this processes needs human judgement.
Example: Booking flight tickets	Example: Programs in TV channels.

Workgroup processes:

Workgroup processes achieve goals of a particular department by implementing groupwork.

Example:

Human Resources’ involvement is important in recruitment process, compensation, assessment and HR planning. The HR department in specific company gets performance of an employee from various departments and process overall rating for that particular employee.

Enterprise processes:

Enterprise processes provide the organization to sustain longer and it supports the activities performed in various departments.

Example:

In a corporate company, the process of recruiting a person supports activities in financial department, the employee’s specialized department, and so on...