Management Information Systems: Managing the Digital Firm (15th Edition)
15th Edition
ISBN: 9780134639710
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
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Expert Solution & Answer
Chapter 7, Problem 9HMP
Explanation of Solution
Factors to be considered:
BestMed Medical Supplies Corporation contains many factors that has to be considered when adopting a system for unified communications such as:
- The total cost
- The level of productivity
- Compatibility with the current business model.
Cost:
- The company needs to find out the total investment for a unified communication system.
- They will also have to find out whether the profits of the system will eventually balance the investment costs.
- The company should make the change only if they can predict benefits such as profit margins.
Productivity:
- A system of unified communication will be able to combine all distinct communication modes into a single service that is accessible to the entire company.
- The user or employee can simply move back and forth between different communication types such as data communications, e-mail, voice communication and instant messaging...
Explanation of Solution
Key decisions:
The following key decisions are used to identity whether the company should adopt the technology:
- Costs of hardware and software
- Costs of deployment and upgrades
- Costs of maintenance and support
Costs of hardware and software:
- Based on the vendors, the cost of software will vary because they use different software.
- The company wants to decide which vendor will give the best software with a functionality that meets the need of the business goals.
- Based on the infrastructure of the company, the cost of hardware is estimated.
- The routers and hubs or switches are also included in these costs...
Explanation of Solution
Necessity of unified communication and its costs:
“Yes”, it is necessary to find more about the unified...
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Management Information Systems: Managing the Digital Firm (15th Edition)
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