Management Information Systems: Managing the Digital Firm (15th Edition)
Management Information Systems: Managing the Digital Firm (15th Edition)
15th Edition
ISBN: 9780134639710
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
Expert Solution & Answer
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Chapter 7, Problem 9HMP

Explanation of Solution

 Factors to be considered:

 BestMed Medical Supplies Corporation contains many factors that has to be considered when adopting a system for unified communications such as:

  • The total cost
  • The level of productivity
  • Compatibility with the current business model.

 Cost:

  • The company needs to find out the total investment for a unified communication system.
  • They will also have to find out whether the profits of the system will eventually balance the investment costs.
  • The company should make the change only if they can predict benefits such as profit margins.

 Productivity:

  • A system of unified communication will be able to combine all distinct communication modes into a single service that is accessible to the entire company.
  • The user or employee can simply move back and forth between different communication types such as data communications, e-mail, voice communication and instant messaging...

Explanation of Solution

 Key decisions:

 The following key decisions are used to identity whether the company should adopt the technology:

  • Costs of hardware and software
  • Costs of deployment and upgrades
  • Costs of maintenance and support

 Costs of hardware and software:

  • Based on the vendors, the cost of software will vary because they use different software.
  • The company wants to decide which vendor will give the best software with a functionality that meets the need of the business goals.
  • Based on the infrastructure of the company, the cost of hardware is estimated.
  • The routers and hubs or switches are also included in these costs...

Explanation of Solution

 Necessity of unified communication and its costs:

 “Yes”, it is necessary to find more about the unified...

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