APPLIED STAT.IN BUS.+ECONOMICS
6th Edition
ISBN: 9781259957598
Author: DOANE
Publisher: RENT MCG
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Chapter 7, Problem 85CE
The caffeine content of a cup of home-brewed coffee is a
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 7 Solutions
APPLIED STAT.IN BUS.+ECONOMICS
Ch. 7.1 - Flight 202 is departing Los Angeles. Is each...Ch. 7.1 - It is Saturday morning at Starbucks. Is each...Ch. 7.1 - Which of the following could not be probability...Ch. 7.1 - For a continuous PDF, why cant we sum the...Ch. 7.2 - Find the mean and standard deviation for each...Ch. 7.2 - Find each uniform continuous probability and...Ch. 7.2 - For a continuous uniform distribution, why is P(25...Ch. 7.2 - Assume the weight of a randomly chosen American...Ch. 7.2 - Prob. 9SECh. 7.2 - Jills resting heart rate (bpm) is a uniformly...
Ch. 7.3 - If all normal distributions have the same shape,...Ch. 7.3 - (a) At what x value does f (x) reach a maximum for...Ch. 7.3 - State the Empirical Rule for a normal distribution...Ch. 7.3 - Discuss why you would or would not expect each of...Ch. 7.4 - Find the standard normal area for each of the...Ch. 7.4 - Find the standard normal area for each of the...Ch. 7.4 - Find the standard normal area for each of the...Ch. 7.4 - Find the standard normal area for each of the...Ch. 7.4 - Find the standard normal area for each of the...Ch. 7.4 - Bobs exam score was 2.17 standard deviations above...Ch. 7.4 - Joans finishing time for the Bolder Boulder 10K...Ch. 7.4 - Find the associated z-score for each of the...Ch. 7.4 - Prob. 23SECh. 7.4 - Find the associated z-score or scores that...Ch. 7.4 - Prob. 25SECh. 7.4 - High school students across the nation compete in...Ch. 7.4 - Prob. 27SECh. 7.4 - Suppose X N(56, 4). Write the Excel function to...Ch. 7.4 - Suppose the volume of liquid soap (X) in a...Ch. 7.4 - Daily output of Marathons Garyville, Lousiana,...Ch. 7.4 - Assume that the number of calories in a McDonalds...Ch. 7.4 - The weight of a miniature Tootsie Roll is normally...Ch. 7.4 - The pediatrics unit at Carver Hospital has 24...Ch. 7.4 - The cabin of a business jet has a cabin height 5...Ch. 7.4 - On January 1, 2011, a new standard for baseball...Ch. 7.4 - Last years freshman class at Big State University...Ch. 7.4 - Suppose X N(56, 4). Write the Excel function to...Ch. 7.4 - Suppose the volume of liquid soap (X) in a...Ch. 7.4 - The time required to verify and fill a common...Ch. 7.4 - The time required to cook a pizza at a...Ch. 7.4 - The weight of a McDonalds cheeseburger is normally...Ch. 7.4 - The weight of a small Starbucks coffee is a...Ch. 7.4 - The weights of newborn babies in Foxboro Hospital...Ch. 7.4 - The credit scores of 35-year-olds applying for a...Ch. 7.4 - The number of patients needing a bed at any point...Ch. 7.4 - A ski resort pays its part-time seasonal employees...Ch. 7.4 - The average cost of an IRS Form 1040 tax filing at...Ch. 7.4 - Use Excel to find each probability. a. P(X 110)...Ch. 7.4 - Use Excel to find each probability. a. P(80 X 10)...Ch. 7.4 - The weight of a small Starbucks coffee is a normal...Ch. 7.4 - A study found that the mean waiting time to see a...Ch. 7.4 - High-strength concrete is supposed to have a...Ch. 7.5 - The default rate on government-guaranteed student...Ch. 7.5 - In a certain store, there is a .03 probability...Ch. 7.5 - The probability is .90 that a vending machine in...Ch. 7.5 - When confronted with an in-flight medical...Ch. 7.5 - Prob. 57SECh. 7.5 - Prob. 58SECh. 7.5 - On average, 28 patients per hour arrive in the...Ch. 7.5 - For a large Internet service provider (ISP), web...Ch. 7.6 - In Santa Theresa, false alarms are received at the...Ch. 7.6 - Between 11 p.m. and midnight on Thursday night,...Ch. 7.6 - A passenger metal detector at Chicagos Midway...Ch. 7.6 - The Johnson family uses a propane gas grill for...Ch. 7.6 - At a certain Noodles Company restaurant,...Ch. 7.6 - The time it takes a ski patroller to respond to an...Ch. 7.6 - Between 11 p.m. and midnight on Thursday night,...Ch. 7.6 - The shoplifting sensor at a certain Best Buy exit...Ch. 7.6 - Between 2 a.m. and 4 a.m. at an all-night pizza...Ch. 7.6 - The mean life of a certain computer hard disk in...Ch. 7.7 - Suppose that the distribution of order sizes (in...Ch. 7.7 - Suppose that the distribution of oil prices (/bbl)...Ch. 7 - (a) Why does a point have zero probability in a...Ch. 7 - Define (a) parameter, (b) PDF, and (c) CDF.Ch. 7 - For the uniform distribution: (a) tell how many...Ch. 7 - For the normal distribution: (a) tell how many...Ch. 7 - Prob. 5CRCh. 7 - (a) What is the transformation to standardize a...Ch. 7 - (a) Explain the difference between Appendix C-1...Ch. 7 - Write an example of each of the four normal...Ch. 7 - Prob. 9CRCh. 7 - For the exponential distribution: (a) tell how...Ch. 7 - Prob. 11CRCh. 7 - For the triangular distribution: (a) tell how many...Ch. 7 - Which of the following is a continuous random...Ch. 7 - Which of the following could be probability...Ch. 7 - Applicants for a night caretaker position arc...Ch. 7 - Passengers using New Yorks MetroCard system must...Ch. 7 - Discuss why you would or would not expect each of...Ch. 7 - Why might the following not be normally...Ch. 7 - Scores on a certain accounting exam were normally...Ch. 7 - Chlorine concentration in a municipal water supply...Ch. 7 - The weekly demand for Baked Lays potato chips at a...Ch. 7 - The weekly demand for Papa Chubbys pizzas on a...Ch. 7 - The amounts spent by customers at a Noodles ...Ch. 7 - The length of a Colorado brook trout is normally...Ch. 7 - The caffeine content of a cup of home-brewed...Ch. 7 - The fracture strength of a certain type of...Ch. 7 - Tire pressure monitoring systems (TPMS) warn the...Ch. 7 - In a certain microwave oven on the high power...Ch. 7 - Procyon Manufacturing produces tennis balls. Their...Ch. 7 - Shower temperature at the Oxnard Health Club...Ch. 7 - Tests show that, on average, the Li-ion Hitachi...Ch. 7 - The time it takes to give a man a shampoo and...Ch. 7 - The length of a time-out during a televised...Ch. 7 - If the weight (in grams) of cereal in a box of...Ch. 7 - Demand for residential electricity at 6:00 p.m. on...Ch. 7 - Jims systolic blood pressure is a random variable...Ch. 7 - A statistics exam was given. Calculate the...Ch. 7 - Are the following statements true or false?...Ch. 7 - John can take either of two routes (A or B) to LAX...Ch. 7 - The amount of fill in a half-liter (500 ml) soft...Ch. 7 - The length of a certain kind of Colorado brook...Ch. 7 - Times for a surgical procedure are normally...Ch. 7 - Prob. 103CECh. 7 - Among live deliveries, the probability of a twin...Ch. 7 - Nationwide, the probability that a rental car is...Ch. 7 - The probability of being in a car accident when...Ch. 7 - A multiple-choice exam has 100 questions. Each...Ch. 7 - The probability that a certain kind of flower seed...Ch. 7 - Prob. 109CECh. 7 - Prob. 110CECh. 7 - Prob. 111CECh. 7 - Automobile warranty claims for engine mount...Ch. 7 - Prob. 113CECh. 7 - Prob. 114CECh. 7 - The price (dollars per 1,000 board feet) of...Ch. 7 - Prob. 116CECh. 7 - Prob. 117CECh. 7 - (a) Write an Excel formula to generate a random...Ch. 7 - (a) Write an Excel formula to generate a random...Ch. 7 - On a police sergeants examination, the historical...Ch. 7 - Which type of probability (empirical, classical,...Ch. 7 - For the following contingency table, find (a) P(H ...Ch. 7 - If P(A) = .30, P(B) = .70, and P(A B) = .25, are...Ch. 7 - Prob. 4ERQCh. 7 - Which statement is true? Why not the others? a....Ch. 7 - Prob. 6ERQCh. 7 - Assuming independent arrivals with a mean of 2.5...Ch. 7 - If a random experiment whose success probability...Ch. 7 - In a random experiment with 50 independent trials...Ch. 7 - Prob. 10ERQCh. 7 - Prob. 11ERQCh. 7 - Prob. 12ERQCh. 7 - Prob. 13ERQCh. 7 - Prob. 14ERQCh. 7 - Prob. 15ERQCh. 7 - Prob. 16ERQCh. 7 - If arrivals follow a Poisson distribution with...Ch. 7 - In the previous problem, find (a) the 95th...Ch. 7 - Which statement is correct concerning the normal...Ch. 7 - Prob. 20ERQ
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- The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts. Click on the datafile logo to reference the data. DATA file Company DeWolfe Companies Exchange AMEX Ticker Symbol Market Cap Price/ Gross Profit Earnings Margin ($ millions) Ratio (%) DWL 36.4 8.4 36.7 North Coast Energy OTC NCEB 52.5 6.2 59.3 Hansen Natural Corp. OTC HANS 41.1 14.6 44.8 MarineMax, Inc. NYSE HZO 111.5 7.2 23.8 Nanometrics Incorporated OTC NANO 228.6 38.0 53.3 TeamStaff, Inc. OTC TSTF 92.1 33.5 4.1 Environmental Tectonics AMEX ETC 51.1 35.8 35.9 Measurement Specialties AMEX MSS 101.8 26.8 37.6 SEMCO Energy, Inc. NYSE SEN 193.4 18.7 23.6 Party City Corporation OTC PCTY 97.2 15.9 36.4 Embrex, Inc. OTC EMBX 136.5 18.9 59.5 Tech/Ops Sevcon, Inc. AMEX ΤΟ 23.2 20.7 35.7 ARCADIS NV OTC ARCAF 173.4…arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). a. What index has the largest positive YTD % Change? Round your answer to once decimal place. index with a YTD % Change of % b. Using a class width of 5 beginning with -20 and going to 40, develop a frequency distribution for the data. YTD % Change Frequency -20 - -15 -15 - -10 -10 - -5 -5 - 0 0 - 5 5 - 10 10 - 15 15 - 20 20 - 25 30 - 35 c. 1. 2. 3. 4.arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). Click on the datafile logo to reference the data. DATA file Country Australia Index S&P/ASX200 YTD % Change 10.2 Belgium Bel-20 12.6 Brazil São Paulo Bovespa -14.4 Canada S&P/TSX Comp 2.6 Chile Santiago IPSA -16.3 China Shanghai Composite -9.3 Eurozone EURO Stoxx 10.0 France CAC 40 11.8 Germany DAX 10.6 Hong Kong Hang Seng -3.5 India S&P BSE Sensex -4.7 Israel Tel Aviv 1.3 Italy FTSE MIB 6.6 Japan Nikkei 31.4 Mexico IPC All-Share -6.4 Netherlands AEX 9.3 Singapore Straits Times -2.5 South Korea Kospi -6.4 Spain IBEX 35 6.4 Sweden Switzerland SX All Share 13.8 Swiss Market 17.4 Taiwan Weighted 2.3 U.K. FTSE 100 10.1 U.S. S&P 500 16.6 U.S. DJIA 14.5 U.S. Dow Jones Utility 6.6 U.S. Nasdaq 100 17.4 U.S. Nasdaq Composite 21.1 World DJ Global ex U.S. 4.2 World DJ Global Index 9.9 a. What index has the largest positive YTD %…arrow_forward
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