The following Instant Messaging (IM) conversation is between a customer and a customer service agent. Review this conversation and explain how the customer service agent could have handled the situation more effectively. Agent: Thanks for contacting Home Exercise Equipment. What’s up? Customer: I’m having trouble assembling my home gym. Agent: I hear that a lot! LOL Customer: So is it me or the gym? Agent: Well, let’s see . Where are you stuck? Customer: The crossbar that connects the vertical pillars doesn’t fit Agent: What do you mean by doesn’t fit? Customer: It doesn’t fit. It’s not long enough to reach across the pillars. Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar. Customer: How do I tell? Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is. Introduction: Instant messaging (IM) is a fast and easy way of online chatting method which facilitates for real-time conversations. Organizations use this method for customer service as it is more quick and personalized.

Question

Want to see the full answer?

Answer 1

Question

Chapter 7, Problem 7aPYSMFA

Summary Introduction

To determine:

The following Instant Messaging (IM) conversation is between a customer and a customer service agent. Review this conversation and explain how the customer service agent could have handled the situation more effectively.

Agent: Thanks for contacting Home Exercise Equipment. What’s up?

Customer: I’m having trouble assembling my home gym.

Agent: I hear that a lot! LOL

Customer: So is it me or the gym?

Agent: Well, let’s see . Where are you stuck?

Customer: The crossbar that connects the vertical pillars doesn’t fit

Agent: What do you mean by doesn’t fit?

Customer: It doesn’t fit. It’s not long enough to reach across the pillars.

Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar.

Customer: How do I tell?

Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is.

Introduction:

Instant messaging (IM) is a fast and easy way of online chatting method which facilitates for real-time conversations. Organizations use this method for customer service as it is more quick and personalized.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

you have been hired as a project management consultant for the company “amazonas corp.”, a horticulture company. you received an email by the ceo that reads: "our budget is $20,000 for 10 worked acres. at the end, 8 acres were completed and $6,000 was actually expended. let me know the cost performance index. what is the interpretation of this?" formulas earned value = % of completed job x total budgeted cost cost performance index = cumulative earned value / cumulative actual cost cost variance = cumulative earned value - cumulative actual cost estimated cost at completion = total budgeted cost / cost performance index to-complete performance index = (total budgeted cost - cumulative earned value) / (total budgeted cost - cumulative

Novak Company has the following stockholders' equity accounts at December 31, 2025. Common Stock ($100 par value, authorized 7,600 shares) $459,100 Retained Earnings 266,700 a. Prepare entries in journal form to record the following transactions, which took place during 2026 1. 290 shares of outstanding stock were purchased at $97 per share. (These are to be accounted for using the cost method.) 2. A $22 per share cash dividend was declared. 3. The dividend declared in (2) above was paid. 4. The treasury shares purchased in (1) above were resold at $101 per share. 5. 500 shares of outstanding stock were purchased at $103 per share. 6. 380 of the shares purchased in (5) above were resold at $96 per share. b. Prepare the stockholders' equity section of Novak Company's balance sheet after giving effect to these transactions, assuming that the net income for 2026 was $86,300. State law requires restriction of retained earnings for the amount of treasury stock. The answer is not 705,118

Brazil, Russia, India, China, and South Africa, also known as BRICS, are emerging countries poised to be dominant economic players in the 21st century. What are some of the political, legal and economic conditions that help or hinder economic expansion for these countries?