Excellence in Business Communication (11th Edition)
Excellence in Business Communication (11th Edition)
11th Edition
ISBN: 9780133544176
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 7, Problem 15LOC
Summary Introduction

To determine:

The three-step writing process applied to IM.

Introduction:

every IM exchange is a conversation and to plan the overall exchange requires only a moment.

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