Business Essentials, Student Value Edition Plus MyLab Intro to Business with Pearson eText -- Access Card Package (11th Edition)
11th Edition
ISBN: 9780134473970
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 7, Problem 7.19TE
Summary Introduction
Given scenario:
Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.
To determine: How the company could have avoided the situation.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Question 7 (1 point)
positive organizational ideology can encourage creativity and open dialogue
among employees.
True
False
Question 8 (1 point)
Power dynamics have no significant impact on communication practices within a
business.
True
False
Question 5 (1 point)
Top-down communication involves the flow of information from lower-level
employees to higher-level management.
True
False
Question 6 (1 point)
Informal communication systems in organizations are also known as the grapevine.
True
False
Can you guys help me with this? Thank you!
Please summarize the case of McDonald's success in China, including how PESTEL analysis goes along with the situation.
Here are the videos to help to provide some ideas to summarize the case:
Why McDonald's Is Thriving In China from CNBC
McDonald's in China | Inside China from CNBC International News
Chapter 7 Solutions
Business Essentials, Student Value Edition Plus MyLab Intro to Business with Pearson eText -- Access Card Package (11th Edition)
Ch. 7 - Prob. 7.1QRCh. 7 - Prob. 7.2QRCh. 7 - Prob. 7.3QRCh. 7 - Prob. 7.4QRCh. 7 - Prob. 7.5QACh. 7 - Prob. 7.6QACh. 7 - Prob. 7.7QACh. 7 - Prob. 7.8QACh. 7 - Prob. 7.9AECh. 7 - Interview the manager of a local service business,...
Ch. 7 - In what ways is your business connected with...Ch. 7 - Prob. 7.12ACh. 7 - Prob. 7.13ACh. 7 - Prob. 7.14ACh. 7 - Prob. 7.15ACh. 7 - Prob. 7.16TECh. 7 - Prob. 7.17TECh. 7 - Prob. 7.18TECh. 7 - Prob. 7.19TECh. 7 - Prob. 7.20EECh. 7 - Prob. 7.21EECh. 7 - Prob. 7.22EECh. 7 - Prob. 7.23CCh. 7 - Prob. 7.24CCh. 7 - Prob. 7.25CCh. 7 - Prob. 7.26CCh. 7 - Prob. 7.27CCh. 7 - How would you define quality for Yahoos situation...Ch. 7 - Prob. 7.29CCh. 7 - Prob. 7.30CCh. 7 - Prob. 7.31CCh. 7 - Prob. 7.32C
Knowledge Booster
Similar questions
- Can you guys help me with this? Thank you! Please summarize the case studies of KFC in China, including how PESTEL analysis go along with the situation. Here are the names of the videos that provide ideas to summarize the case: 1. Why China Loves KFC from Business Insider 2 How China Became KFC's Most Important Market from CNBCarrow_forwardNot use ai pleasearrow_forwardI need typing clear urjent no chatgpt used i will give 5 upvotes pls full explainarrow_forward
- An amount of $800.00 earns $500.00 interest in three years, three months. What is the effective annual rate if interest compounds monthly? The effective annual rate of interest as a percent is ____%.arrow_forward:-write the following linear 1- general form programming model by 2- standard form Max Z = 6X1+ 20 X₂+ 23 X3 S.T. 8X1+6X2-8X3 6X1+ 45X2 ≤ 100 = 50 215 12X1 + 5X2+ 4X3 ≥ 12 X1, X2, X3 ≥0arrow_forwardWith the aid of examples, fully discuss any five (5) political tactics used in organisations. (25 Marks)arrow_forward
- 13. Modelling occurs when an individual mimics or repeats behaviour that they have seen displayed by a person of influence or behaviours that have been rewarded either tangible or non-tangible. 14. coaching involves a relationship between two individuals for a period as they perform their jobs. 15. For motivation to be high, expectancy, instrumentalities, and total valence of all outcomes are not necessary.arrow_forwarda) Differentiate between Individualism and Collectivism b) Outline any five (5) factors that influence followership behaviours. c) Outline any Five (5) characteristics of flat organisational structure. (10 Marks) (5 Marks) (10 Marks)arrow_forwardBased on the case study below, advise on data collection methodologies and tools Daniel may utilize to collect data, providing a minimum of five examples of inquiries he could pose. Daniel, a senior business student, has consistently been intrigued by the rivalry between small local coffee establishments and giant multinational corporations. For his study project, he chooses to examine the factors that influence customer loyalty to local coffee shops, despite the extensive prevalence of international brands. Daniel selects two bustling neighborhoods in his city, each featuring multiple local coffee shops and a minimum of one multinational chain. He intends to investigate elements such as product quality, customer service, pricing, and the communal ethos typically linked to local enterprises. Daniel seeks to comprehend how client demographics, like age and financial level, affect their preferences. Daniel plans to employ a combination of surveys and client observation for his…arrow_forward
- a. With the aid of examples, define discrimination. (5 marks) b. Fully discuss any four (4) types of discrimination in the workplace. (20 Marks)arrow_forwardTrue or False. 1. Coercive power stems from the capacity to produce fear in others. 2. Some political tactics are honest in nature. 3. Discrimination is to show favour, prejudice, or bias for or against a person on any arbitrary grounds. 4. Organisations are composed of coalitions which compete with one another for resources and influence. 5. Collectivism does not explain the extent to which, individuals care about other's actions, the sharing of material and non-material benefits and resources. 6. The goal of valuing diversity is not to capitalize on the strengths of each individual or subgroup to ensure that the whole is greater than the sum of the parts. 7. Persuasion is the method that relies supposedly on logic, the power of argument, and the evidence of the facts. 8. Ineffective organizational leaders have learnt how to identify informal leaders particularly when they want to use them in bringing about corporate change. 9. Managing diversity can improve employee attitudes and…arrow_forwardBased on the case study below, propose a research design that Daniel could employ to examine consumer loyalty and elucidate its appropriateness for his investigation. Daniel, a senior business student, has consistently been intrigued by the rivalry between small local coffee establishments and giant multinational corporations. For his study project, he chooses to examine the factors that influence customer loyalty to local coffee shops, despite the extensive prevalence of international brands. Daniel selects two bustling neighborhoods in his city, each featuring multiple local coffee shops and a minimum of one multinational chain. He intends to investigate elements such as product quality, customer service, pricing, and the communal ethos typically linked to local enterprises. Daniel seeks to comprehend how client demographics, like age and financial level, affect their preferences. Daniel plans to employ a combination of surveys and client observation for his research. He intends…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning