Marketing: An Introduction (12th Edition)
Marketing: An Introduction (12th Edition)
12th Edition
ISBN: 9780133451276
Author: Gary Armstrong, Philip Kotler
Publisher: PEARSON
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Chapter 7, Problem 7.18MML
Summary Introduction

To determine: Few ways that the automobile makers could utilise the social media through the new digital devices in the present cars to safely create the customer-managed relationships and customer engagement.

Customer relationship management:

It refers to a process of constructing and maintaining profitable customer relationships by providing higher customer value and satisfaction.

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