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If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used.  If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor.  The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”
In the emergency department, a patient presents with a potential drug overdose. As the nurse, outline the initial steps you would take to assess the situation and provide immediate care.
You have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)
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