If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used.  If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. An elderly patient worries that she will not have enough money to pay for her prescription medications every month. The nurse pats her hand and says, “Don’t worry honey.  Everything will work out just fine.”

Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
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If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used.  If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.

An elderly patient worries that she will not have enough money to pay for her prescription medications every month. The nurse pats her hand and says, “Don’t worry honey.  Everything will work out just fine.”

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*The creation of trust in the therapeutic nurse-client relationship is the first step. Honesty, openness, caring, compassion, and respect are the building blocks of trust in this connection.
The client is also encouraged to openly communicate and ventilate their feelings, worries, discomfort, and anxieties after this basic trust has been built.

*Non-therapeutic communication is are responding that frequently prevent the patient from expressing their feelings or ideas. Nontherapeutic communication includes a variety of words, phrases, behaviours, and tones that make a patient uncomfortable, increase their stress, and deteriorate their mental, and maybe physical well-being.

 

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