Your patient, an elderly woman who rarely has visitors, has put on her call light so that she might introduce you to her daughter. After introductions, the patient indicates that her daughter visits whenever possible, as she is frequently traveling. Out of the patient’s hearing, the daughter indicates that she intends on meeting with your director of nursing to discuss her mother’s care. During the meeting, she indicates that her mother is the most important thing in her life, then begins to describe her extensive recreational travel and multiple profitable real estate holdings. She is quite critical of her mother’s care and outlines a long list of nursing care that she expects to be performed by your staff, frequently emphasizing that she expects all expenses to be covered by her mother’s Medicare insurance. At the end of the meeting, she leaves her housekeeper’s phone number for staff to contact if there are questions regarding her mother’s care.  In applying the valuing process to this scenario, what does the patient’s daughter value?

Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
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Your patient, an elderly woman who rarely has visitors, has put on her call light so that she might introduce you to her daughter. After introductions, the patient indicates that her daughter visits whenever possible, as she is frequently traveling. Out of the patient’s hearing, the daughter indicates that she intends on meeting with your director of nursing to discuss her mother’s care. During the meeting, she indicates that her mother is the most important thing in her life, then begins to describe her extensive recreational travel and multiple profitable real estate holdings. She is quite critical of her mother’s care and outlines a long list of nursing care that she expects to be performed by your staff, frequently emphasizing that she expects all expenses to be covered by her mother’s Medicare insurance. At the end of the meeting, she leaves her housekeeper’s phone number for staff to contact if there are questions regarding her mother’s care.

 In applying the valuing process to this scenario, what does the patient’s daughter value?

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