Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
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Question
Chapter 7, Problem 2ED
Summary Introduction
To determine:
Whether the assistant manager Harrington has to interfere into quality issues that are not his responsibilities, and overstep his responsibilities and authority?
Introduction/Case summary:
Rockingham is a company specialized in producing different types of toys. The company is a well reputed company for producing safety and good quality products. However, the company has made several manufacturing changes over the past, and also several changes in product safety guidelines. Further it is also evident, the quality control team had been working long hours to troubleshoot the new production process. The assistant quality control manager, Harrigton is aware of numerous changes in product safety guidelines that he knew would affect the production of toys .However, his boss who was responsible for all these issues did not take any actions to implement the safety guidelines in order to ensure and maintain its unique reputation. However, as Harrington is not responsible for this aspect of quality management.
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Even well-managed organizations do not always work as efficiently and effectively as management would like. At Hewlett-Packard (HP), billions of dollars of product are being shipped -from computers and diagnostic devices to toner catridges each year. Customer orders come in 24 hours a day, 365 days a year. • Nearly 16,000 different products are requested daily and have to be shipped from six different warehouses which are located 30 or more miles apart. • It often takes weeks to get the products into the customer’s hand. • This is a serious problem if customers have contracts with HP stating deliveries are to be made in four hours or less. • That means that from the time a customer calls the HP customer service line, they will have their replacement part and be back in operation within four hours no matter where that customer is located.
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Chapter 7 Solutions
Understanding Management (MindTap Course List)
Ch. 7 - Prob. 4OTJVCCh. 7 - Prob. 5OTJVCCh. 7 - Prob. 6OTJVCCh. 7 - Prob. 1DQCh. 7 - Prob. 2DQCh. 7 - Prob. 3DQCh. 7 - Prob. 4DQCh. 7 - Prob. 5DQCh. 7 - Prob. 6DQCh. 7 - Describe the primary differences between...
Ch. 7 - Prob. 8DQCh. 7 - Prob. 9DQCh. 7 - Prob. 10DQCh. 7 - Prob. 1SLCh. 7 - Prob. 2SLCh. 7 - Prob. 3SLCh. 7 - Prob. 4SLCh. 7 - Prob. 5SLCh. 7 - Prob. 6SLCh. 7 - Prob. 7SLCh. 7 - Prob. 8SLCh. 7 - Prob. 9SLCh. 7 - Prob. 10SLCh. 7 - Prob. 11SLCh. 7 - Prob. 12SLCh. 7 - Prob. 13SLCh. 7 - Prob. 1GLCh. 7 - Prob. 1ALCh. 7 - Prob. 2ALCh. 7 - Prob. 3ALCh. 7 - Prob. 1EDCh. 7 - Prob. 2EDCh. 7 - Prob. 3EDCh. 7 - Prob. 1CFCACh. 7 - Prob. 2CFCACh. 7 - Prob. 3CFCA
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