The case deals about the quality at Hotel RC. Hotel RC evokes the images of luxury and quality. Quality can be hard to quantify the hotel industry. Company should undertook a self-examination before applying for the Baldrige award. Employee team would determine work scheduling . To determine: The actions of the company that intends quality to be more than a slogan or a buzzword.

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Chapter 6, Problem 2.2VC

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The case deals about the quality at Hotel RC. Hotel RC evokes the images of luxury and quality. Quality can be hard to quantify the hotel industry. Company should undertook a self-examination before applying for the Baldrige award. Employee team would determine work scheduling.

To determine: The actions of the company that intends quality to be more than a slogan or a buzzword.

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