MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
12th Edition
ISBN: 9781337407595
Author: Lamb
Publisher: Cengage
Question
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Chapter 6, Problem 1LO
Summary Introduction

To discuss: The reason for which the marketing manager must understand consumer behaviour.

Consumer behaviour is the study of how a customer makes the buying decision. Marketer records every action of the customer in the market place to know the buying behaviour of the customer.

Expert Solution & Answer
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Explanation of Solution

The reason for which the marketing manager must understand consumer behaviour is as follows:

The performance of the customer goods and services would change constantly. Marketing manager should understand their requirements in order to create an appropriate marketing mix for a definite market. Therefore, it is necessary for the marketing managers to have a complete knowledge of consumer behaviour.

Consumer behaviour defines the way customers make buying decisions and the way they use and dispose the purchased products and services. Value is a personal valuation of net worth that obtains from making a purchase. Based on the perceived value the purchases are made that is what the they expects to get.

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