
Bundle: Essentials of Business Communication, Loose-Leaf Version, 10th + Premium Website, 1 term (6 months) Printed Access Card + LMS Integrated Printed Access Card
10th Edition
ISBN: 9781305699199
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 6, Problem 14CT
Summary Introduction
To determine:
The importance of regaining customer's trust in a reply to complaint message.
Introduction:
An Adjustment letter is a letter for replying to the buyer's claim or complaint. It happens when a customer or consumer is dissatisfied with the quality of service or product.
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