Essentials of Business Communication (with Premium Website, 1 term (6 months) Printed Access Card)
Essentials of Business Communication (with Premium Website, 1 term (6 months) Printed Access Card)
10th Edition
ISBN: 9781285858913
Author: Mary Ellen Guffey, Dana Loewy
Publisher: South-Western College Pub
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Chapter 6, Problem 14CT
Summary Introduction

To determine:

The importance of regaining customer's trust in a reply to complaint message.

Introduction:

An Adjustment letter is a letter for replying to the buyer's claim or complaint. It happens when a customer or consumer is dissatisfied with the quality of service or product.

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Essentials of Business Communication (with Premium Website, 1 term (6 months) Printed Access Card)

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