If it is appropriate for management to define some stake holders as more important than other and whether all stake holders should be considered as equally important. Concept Introduction: The individuals or groups that are likely to affect or be affected by a proposed action of the organization are called as stake holders. The systematic approach that defines the primary stake holders like employees, customers, share holders, environment, government etc and identifying such key members is referred to as stake holder mapping. Management needs to look from different angles like their potential threat, their interest, the influencing factors etc so as to define the key stake holders.

Question

Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Chapter 5, Problem 9DQ

Summary Introduction

To determine:

If it is appropriate for management to define some stake holders as more important than other and whether all stake holders should be considered as equally important.

Concept Introduction:

The individuals or groups that are likely to affect or be affected by a proposed action of the organization are called as stake holders. The systematic approach that defines the primary stake holders like employees, customers, share holders, environment, government etc and identifying such key members is referred to as stake holder mapping.

Management needs to look from different angles like their potential threat, their interest, the influencing factors etc so as to define the key stake holders.

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