EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
17th Edition
ISBN: 9781337091022
Author: Kurtz
Publisher: VST
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Chapter 5, Problem 5CTE
Summary Introduction
To discuss: The reasons on whether companies continue to use email to communicate with customers.
E-marketing is a procedure of preparation and executing the formation, dissemination, promotion and evaluating of goods and services in a modernized, organized condition, for example, the World Wide Web and Internet to encourage trades and fulfil consumer needs.
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Why may it be problematic if email providers read their customers' messages?
One factor that appears to impede growth in online sales isconsumers’ fear of receiving unsolicited email after a purchaseis made. Given that fear, should companies continue to useemail to communicate with customers? If so, how?
Should organizations fear websites where consumers post negative messages about products and services? What actions can companies take in response to this disruptive influence?
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- Respond in writing to the issues presented in this case by preparing two documents: a communication strategy memo and a professional business letter to advertisers.arrow_forwardWhy would customers have privacy concerns while making purchases on social networking sites like Facebook, which already know so much about them?arrow_forwardShould organizations fear websites where consumers post negative messages about products and services? What actions can companies take in response to this potential threat?arrow_forward
- Will internet purchases someday take the place of face-to-face interactions? What is the reason for this or why is it not?arrow_forwardWill e-mail replace fax machines?arrow_forwardWhy should Facebook and other analogous sites' users worry about their privacy when making purchases, considering how much information these sites already hold on them?arrow_forward
- With how much information Facebook and other such sites hold on its users, why should they care about privacy when shopping?arrow_forwardYou are the manager of digital communications of a furniture manufacturing company.state at least one digital marketing communications tool for each of the different stages of the marketing/consumer funnel (awareness, interest, desire, action and advocacy) which will be most effective during that stage.arrow_forwardAsking IT professionals: Is it ethical to encrypt email?arrow_forward
- What are social media providers? Please describe the internal risks from social media when using social media. Who do you think the product is since social media offer for free? List the five components of social media information systems and explain the data component of social media information systems in your own words.arrow_forwardWhat is E-mail marketing?arrow_forwardHow can a business effectively communicate its customer-focused approach to the public and build a positive reputation?arrow_forward
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