Management Information Systems: Managing The Digital Firm (16th Edition)
Management Information Systems: Managing The Digital Firm (16th Edition)
16th Edition
ISBN: 9780135191798
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
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Chapter 5, Problem 2IQ

Explanation of Solution

 Face-to-face contact with customers:

Explanation of Solution

 Details of work with customers:

The details of work are as follows:

  • The work was in support section of a company.
  • The work was to rectify issues of customers with products of company.
  • The customers may come directly to the reception to have discussion with the issues...

Explanation of Solution

 Customers with technology platform:

“Yes”, one might have resolved technology issues faced by customers...

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