Business Driven Technology
Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 4, Problem 6RQ

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Difference between MIS Efficiency metrics and MIS Effectiveness metrics:

MIS Efficiency MetricsMIS Effectiveness Metrics
MIS Efficiency metrics measures the performance of MIS like throughput, transaction speed, and system availability.MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates.
Efficiency is focused on the extent to which a firm uses its resources in an optimal way...

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