Essentials of Organizational Behavior (13th Edition)
13th Edition
ISBN: 9780133920819
Author: Stephen P. Robbins; Timothy A. Judge
Publisher: PEARSON
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Chapter 4, Problem 4LO
Summary Introduction
To explain: The impact of emotional labor on employees.
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Essentials of Organizational Behavior (13th Edition)
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- Describe how emotional intelligence can play a role/contribute to conflict resolution between two Business organisations.arrow_forwardWhat role does emotional intelligence play in understanding and managing workplace dynamics?arrow_forwardHow does the concept of emotional labor explain the emotional demands placed on workers, and what is its relevance to management practices?arrow_forward
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