Essentials of Organizational Behavior (13th Edition)
Essentials of Organizational Behavior (13th Edition)
13th Edition
ISBN: 9780133920819
Author: Stephen P. Robbins; Timothy A. Judge
Publisher: PEARSON
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Chapter 1, Problem 1LO
Summary Introduction

To determine: The importance of interpersonal skills in the workplace.

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Explanation of Solution

Determine the importance of interpersonal skills in the workplace:

Interpersonal skills are important for the employees in the workplace, as it helps to ensure that the person would promote a positive work environment. Some of the most essential interpersonal skills are communication, cooperation, and empathy.

Lack of interpersonal skills might lead to conflict in the office and dissatisfied customers. Interpersonal skills in the workplace are important to build a relationship with co-workers and clients, to reduce customer service problems, to increase customer satisfaction, to build trust, and to expand the opportunities to succeed.

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