Case summary/Introduction: Company L, the largest toy manufacturer was on the urge of facing bankruptcy in 2004. The then CEO without adding any new product line instead used advanced research methodologies to gain the insight of children’s mind. They want to get to roots of customer behavior but this didn’t help them much. There advanced innovative technologies and slow organizational structure failed in updating with the recent upcoming challenges. Characters in the case: Company L a toy manufacturing firm. Adequate information: The research methodology used by the Company L and their organizational structure. To determine: The decision that can be recommended.

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Chapter 4, Problem 42C

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Case summary/Introduction: Company L, the largest toy manufacturer was on the urge of facing bankruptcy in 2004. The then CEO without adding any new product line instead used advanced research methodologies to gain the insight of children’s mind. They want to get to roots of customer behavior but this didn’t help them much. There advanced innovative technologies and slow organizational structure failed in updating with the recent upcoming challenges.

Characters in the case:Company L a toy manufacturing firm.

Adequate information: The research methodology used by the Company L and their organizational structure.

To determine: The decision that can be recommended.

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