EBK OPERATIONS MANAGEMENT
12th Edition
ISBN: 8220100283963
Author: Stevenson
Publisher: YUZU
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Question
Chapter 4, Problem 12DRQ
Summary Introduction
To determine: The two factors that could make service design more different from product design.
Introduction:
Product design:
It is a design which is created to develop a new product to be sold to the consumers. The product design is created by the collective work of many thinkers with an efficient generation of ideas.
Service design:
It is an act of planning and organizing people, and other resources to increase the quality and interaction that is taking place between the service providers and the consumers.
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Chapter 4 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 4.5 - Prob. 1.1RQCh. 4.5 - Prob. 1.2RQCh. 4.8 - LEGO A/S IN THE PINK Lego A/S overcame the recent...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.S - Prob. 1DRQCh. 4.S - Prob. 2DRQCh. 4.S - Prob. 3DRQCh. 4.S - Consider the following system: Determine the...Ch. 4.S - A product is composed of four parts. In order for...
Ch. 4.S - A system consists of three identical components....Ch. 4.S - A product engineer has developed the following...Ch. 4.S - The guidance system of a ship is controlled by a...Ch. 4.S - One of the industrial robots designed by a leading...Ch. 4.S - A production line has three machines A, B, and C,...Ch. 4.S - Prob. 8PCh. 4.S - A Web server has five major components that must...Ch. 4.S - Repeat Problem 9 under the condition that one of...Ch. 4.S - Hoping to increase the chances of reaching a...Ch. 4.S - An electronic chess game has a useful life that is...Ch. 4.S - A manufacturer of programmable calculators is...Ch. 4.S - Lucky Lumen light bulbs have an expected life that...Ch. 4.S - Prob. 15PCh. 4.S - Prob. 16PCh. 4.S - A major television manufacturer has determined...Ch. 4.S - Prob. 18PCh. 4.S - Determine the availability for each of these...Ch. 4.S - Prob. 20PCh. 4.S - A manager must decide between two machines. The...Ch. 4.S - Prob. 22PCh. 4.S - Auto batteries have an average life of 2.7 years....Ch. 4 - Prob. 1DRQCh. 4 - Prob. 2DRQCh. 4 - Prob. 3DRQCh. 4 - Prob. 4DRQCh. 4 - Prob. 5DRQCh. 4 - Prob. 6DRQCh. 4 - Prob. 7DRQCh. 4 - Prob. 8DRQCh. 4 - a. What is meant by the term life cycle? b. Why...Ch. 4 - Prob. 10DRQCh. 4 - Prob. 11DRQCh. 4 - Prob. 12DRQCh. 4 - Prob. 13DRQCh. 4 - Explain what quality function development is and...Ch. 4 - Prob. 15DRQCh. 4 - Prob. 16DRQCh. 4 - Prob. 17DRQCh. 4 - Prob. 18DRQCh. 4 - Prob. 19DRQCh. 4 - Describe some of the trade-off that are...Ch. 4 - Prob. 2TSCh. 4 - Prob. 3TSCh. 4 - Prob. 1CTECh. 4 - Prob. 2CTECh. 4 - Prob. 3CTECh. 4 - Prob. 4CTECh. 4 - Prob. 5CTECh. 4 - Give two examples of unethical conduct involving...Ch. 4 - Prob. 1PCh. 4 - Prob. 2PCh. 4 - Prepare a service blueprint for each of these...Ch. 4 - Prepare a service blueprint for each of these post...Ch. 4 - Prob. 5PCh. 4 - Prob. 6PCh. 4 - Prob. 7PCh. 4 - Prepare a table similar to that shown in Problem...
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- . Define total quality in your own words and site 2 examples showing your point?arrow_forwardWhat are the three general factors that determine the i t of a new or revised service process?arrow_forwardDefine the service-product bundle that is being provided for guests, including the tangible services, the intangible services and the facilitating goods. Doyou see any missing elements or areas of possible improvement?arrow_forward
- Who must participate in product and service design?arrow_forward1. Prepare a service blueprint for a business school. 2. What generic approach to service design does the school illustrate and what competitive advantages does this design offer?arrow_forwardCase Study The owner of Eat Now Restaurant implemented an expanded menu early last year. The menu was a success, drawing many more customers who seemed to like the increased variety of menu choices over that of the previous menu. But good news soon became bad news as long waiting lines began to deter customers, and business dropped off. Because of space and other limitations, there didn't seem to be any viable options to consider. Then, a customer mentioned a technique called mass customization that was being used in the company he worked for. He said it really streamlined processing, and maybe it could work for the restaurant. Describe how that approach might work at the restaurant and why that could be expected to reduce waiting times. What costs would be involved in transitioning to such a system? What other approaches could be used to reduce waiting times?arrow_forward
- 105- For a service organization, Value Chain Analysis includes an analysis of value added: a. Before service b. At point of service c. After service d. All of the abovearrow_forwardOption a) Final quality of a product is determined by both “Quality of Design” and Quality of Conformance, using an example of choice explain the above statement. OROption b) Apply the Service Gap model to a service of your choice and explain how to reduce the overall customer gap between expected service vs perceived service.arrow_forwardWhat is system implications of customer relationship management?arrow_forward
- Jasmine has extensive experience and knowledge in ergonomic product design. Though she is not a manager, she is often called on by product managers to offer advice on ergonomic features for new products. It can be said that jasmine has power in ergonomic product design. A)Referent(B) Transformationalc) BehavioralD)Expertarrow_forwardTopic tittle: The impact of service quality dimension on customer satisfaction - A study on US-Bangla Airlines Please do the industry analysis of Airlinesarrow_forwardQ: an on campus recycling center is considered as a service so adapt the service strategies to it; cost leadership, differentiation, and focus strategy. Note: 0% plagiarism.arrow_forward
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