Chapter 3.3, Problem 3E

An angry relative approaches you and expresses that they are dissatisfied with the care their father is receiving. In this situation could you please describe your actions, and in addition outline self-care strategies at a stressful time.

The purpose of obtaining a health history in today's medical office is to: a. have a basis for all treatment given by the provider and a guide for all future treatment. b. have information for the patient's personal use. c. have something to document in the patient's medical record. O d. have information for the insurance company.

Locate a nutritional supplement or a diet website. Copy these questions and answer each.  (Answers 3-8 must be complete sentences) What is the title of the website? Who is responsible for the website? How easy was it to determine who or what organization was responsible for the information on the website? Do the names or credentials for the information providers appear on the website? Do the credentials appear to be legitimate? What qualifies as a legitimate credential? Explain your response. Are links or other reliable information sites provided? Describe what makes a website reliable. Is research cited or provided to back up any claims that are made? If so, are the citations from a credible source? Is the site selling a product or service? How do you think this affects the information that they provide? Does the site charge a fee to gain access? How much of the page(s) you viewed are filled with advertising? Provide an approximate percent or a screenshot. What is the URL for the…

Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, I would like to make an appointment to see the doctor. I had my X-ray done yesterday, and let me tell you, it was quite an ordeal. First, I had a hard time getting down to the hospital. Then, I got lost… I’m not sure how that can even happen, but then this really nice lady offered…”

You assist a client into the commode. The person is unsteady and the care plan states the person is not to be left alone. The person says, “I’m not a baby! I can’t go with you standing here!” How would you go about this situation? How will you provide privacy and safe care?

You have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)

Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Mary Sutherland, I have an appointment on Friday afternoon to see the doctor, but I am not going to be able to make the appointment.”

Using the internet, find a website of either a state or local health department or agency and provide an overview of their roles/activities. Decide on where you are going to apply and provide an explanation for your decision.

draft a formal presentation or article which focuses on a key topic related to dementia in the care sector