Pearson eText Business Statistics: First Course -- Instant Access (Pearson+)
8th Edition
ISBN: 9780136880974
Author: David Levine, David Stephan
Publisher: PEARSON+
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Textbook Question
Chapter 3, Problem 3.70CRP
311 is Chicago’s web and phone portal for government information and nonemergency services 311 serves as a comprehensive one-stop shop for residents, visitors, and business owners: therefore, it is critical that 311 representatives answer calls and respond to requests in a timely and accurate fashion. The target response time for answering 311 calls is 45 seconds. Agent abandonment rate is one of several call center metrics tracked by 311 Officials. This metric tracks the percentage ff callers who hang up after the target response time of 45 seconds has elapsed. The file 311CALLCENTER contains the agent abandonment rate for 22 weeks of call center operation during the 7:00 P.M. shift.
- Calculate the
mean ,median , firstquartile , and third quartile. - Calculate the
range ,interquartile range . Variance, standard deviation, and of variation. - Construct a boxplot. Are the data skewed? If so, how?
- Calculate the
correlation coefficient between day and agent abandonment rate. - Based on the results of (a) through (c), what conclusions might you reach concerning 311 call center performance operation?
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A222222222222233
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Table 2: Crack Experiment for Exercise 2
A B C D Treatment Combination
(1)
Replicate
I II
7.037
6.376
14.707 15.219
|++++ 1
བྱ॰༤༠སྦྱོ སྦྱོཋཏྟཱུ
a
b
ab
11.635 12.089
17.273 17.815
с
ас
10.403 10.151
4.368 4.098
bc
abc
9.360 9.253
13.440 12.923
d
8.561 8.951
ad
16.867 17.052
bd
13.876 13.658
abd
19.824 19.639
cd
11.846 12.337
acd
6.125
5.904
bcd
11.190 10.935
abcd
15.653 15.053
Question 3
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(c) What set of conditions would you recommend for the factors A, B, and D if you use heat treatment method
C = +?
(d) Repeat…
Chapter 3 Solutions
Pearson eText Business Statistics: First Course -- Instant Access (Pearson+)
Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The set of data is from a sample of n = 7: 12 7 4...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - Wired, a magazine that delivers a glimpse into the...Ch. 3 - The operations manager of a plant that...Ch. 3 - According to the U.S. Census Bureau (census.gov),...Ch. 3 - The file MOBILESPEEO contains the overall download...Ch. 3 - The file AIRPORTRATING contains the of large and...Ch. 3 - The annual NFL Super Bowl is the most widely...
Ch. 3 - The ACCOUNTINGPARTNERS contains the number of...Ch. 3 - The file MOBILECOMMERCE contains the following...Ch. 3 - Is there a difference in the variation of the...Ch. 3 - Prob. 3.14ACCh. 3 - A bank branch located in a commercial district of...Ch. 3 - Prob. 3.16ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.18ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.21LBCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.23LBCh. 3 - Prob. 3.24LBCh. 3 - The file ACCOUNTINGPARTNERS contains the number of...Ch. 3 - Prob. 3.26ACCh. 3 - The file HOTELAWAY contains the average room price...Ch. 3 - Prob. 3.29ACCh. 3 - Prob. 3.30ACCh. 3 - Prob. 3.31LBCh. 3 - The following is a set of data for a population...Ch. 3 - Consider a population of 1.024 mutual funds that...Ch. 3 - The file CIGARETTETAX contains the state cigarette...Ch. 3 - Prob. 3.36ACCh. 3 - The following is a set of data from a sample of n...Ch. 3 - The file CEREALS lists the calories and sugar, in...Ch. 3 - Movie companies need to predict the gross receipts...Ch. 3 - The file MOBILESPEED contains the overall download...Ch. 3 - A Pew Research Center survey found a noticeable...Ch. 3 - Prob. 3.44CYUCh. 3 - Prob. 3.45CYUCh. 3 - What are the differences among the mean, median,...Ch. 3 - Prob. 3.47CYUCh. 3 - Prob. 3.48CYUCh. 3 - Prob. 3.49CYUCh. 3 - Prob. 3.50CYUCh. 3 - Prob. 3.51CYUCh. 3 - Prob. 3.52CYUCh. 3 - Prob. 3.53CYUCh. 3 - Prob. 3.54CYUCh. 3 - Prob. 3.55CYUCh. 3 - How do the covariance and the coefficient of...Ch. 3 - The download and upload speeds of a mobile data...Ch. 3 - An insurance company has the business objective of...Ch. 3 - Prob. 3.59CRPCh. 3 - Prob. 3.60CRPCh. 3 - Prob. 3.61CRPCh. 3 - Prob. 3.62CRPCh. 3 - Prob. 3.63CRPCh. 3 - Prob. 3.64CRPCh. 3 - Prob. 3.65CRPCh. 3 - Prob. 3.66CRPCh. 3 - What was the mean price of a room at two-star,...Ch. 3 - The file PROPERTY TAXES contains the property...Ch. 3 - Prob. 3.69CRPCh. 3 - 311 is Chicagos web and phone portal for...Ch. 3 - How much do commuters living in or near cities...Ch. 3 - How do the mean credit scores of people living in...Ch. 3 - Prob. 3.74RWE
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