Chapter 3, Problem 2CFCA

Summary Introduction

To determine:

What might additional investigation Wheeling and Zeitland undertake before settling on a plan of action?

Case Summary / Introduction:

In this mini case, there is a company RTZ corporation that approached Wheeling's consulting firm for surveying areas of improvement by showing manager and the company strengths and weakness and scoring managers on the basis of their employee engagement, their workload distribution, their reputation among their employees and overall as a manager. Zeitland from Wheeling's consulting asked employees to be brutally honest while giving scoring and feedback about their managers.

There is a manager Cam, who was hardworking, intelligent, dedicated and pushes his crew to work. But even after receiving good scores from the staff, the morale score was low for him. Many people were neutral when asked to score him as a competent manager.