Chapter 3, Problem 24DQ

Summary Introduction

Case summary:

PwC's chairman and senior partner Bob Moritz is a vocal advocate of diversity and inclusion and says that "it's also the key to sustainable global growth for an organization." Moritz commitment to diversity stems from his personal experiences. He soon recognized that people from different cultures approach problems with differing perspectives-that his way wasn't necessary the right way and certainly not the only way.

PwC also has several diversity programs and initiatives in place. The company's first chief diversity officer (CDO) was appointed in 2013 and, like at many organizations, was first housed in the human resources department.

Another diversity commitment that PwC has made is to talent development. Professional services companies, like PwC, prosper or fail because of their human talent. PwC has made it a priority to "find engage, and promote the best and brightest employees, especially those from underrepresented groups.

Characters in the case:

Bob Moritz, Chairman and Senior Partner PwC

Maria Castonon Moats, Audit Partner CDO

Adequate information:

A major key to PwC's diversity management is its mentoring program, which has been described as "world class".

To determine:

The way population trends might affect a professional services organization like PwC and the things it might have to do to adapt to these trends.