INTRO. STATISTICAL QUALITY CONTROL
INTRO. STATISTICAL QUALITY CONTROL
13th Edition
ISBN: 9781118909447
Author: Montgomery
Publisher: WILEY
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Chapter 2, Problem 9DQE

An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are in charge of a hospital emergency room. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs?

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