Principles of Information Systems
Principles of Information Systems
13th Edition
ISBN: 9781337660556
Author: Ralph Stair; George Reynolds
Publisher: Cengage Learning US
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Chapter 2, Problem 8SAT

The three stages of Lewin’s change model include (1) ceasing old habits and creating a climate that is receptive to change; (2) learning new work methods, behaviors, and systems; and (3) ________________.

  1. a. reinforcing changes to make the new process second nature, accepted, and part of the job
  2. b. fine-tuning existing work processes and systems so they become more streamlined and efficient
  3. c. replacing existing users that refuse to accept the change
  4. d. rewarding those responsible for the change
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