Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 2, Problem 7DQ
Summary Introduction
Interpretation: Short notes on the terms ‘order qualifiers’ and ‘order winners’ as used in marketing, highlighting the importance of the two.
Concept Introduction: Every product (including service) is a bundle of several features/characteristics to satisfy customer requirements. Some of these can be vital and others not so vital. Some of these characteristics may be special to the product and provide a competitive advantage.
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