Chapter 2, Problem 5RQ

Explanation of Solution

Business process reengineering:

• Business process reengineering is defined as the radical redesign of core business processes, organizational structures, information systems, and organizational values to achieve dramatic improvements in productivity, cycle times, and quality.
• In Business process reengineering, companies will usually start with a blank sheet of paper and then proceeds with rethinking the existing processes to deliver more value to the customer.
• Most of the companies use business process reengineering to reduce costs and cycle times and also to improve quality...