Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 2, Problem 5IQ
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Working with customer service:
- Yes, have worked with customer service.
- The job role was to interact with customers on organization behalf.
- They provide information regarding services and ...
Explanation of Solution
Work nature in customer service:
- The job role was to interact with customers on organization behalf.
- They provide information regarding services and products, take instructi...
Explanation of Solution
Steps to take client-oriented role for company:
- The customer service relationship and management is to be known well.
- The information regarding various products and services offered by company should be known in detail...
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Is it your opinion that the effect of good customer service on repeat business makes organizations that focus on their clients more successful? If you're going to respond, please include at least three supporting details.
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Chapter 2 Solutions
Essentials of MIS (13th Edition)
Ch. 2.2 - What Kinds of systems are illustrated in this case...Ch. 2.2 - Prob. 2CQ1Ch. 2.2 - Prob. 3CQ1Ch. 2.2 - Prob. 4CQ1Ch. 2.3 - Prob. 1CQ2Ch. 2.3 - Prob. 2CQ2Ch. 2.3 - Prob. 3CQ2Ch. 2 - Prob. 1IQCh. 2 - Prob. 2IQCh. 2 - Prob. 3IQ
Ch. 2 - Prob. 4IQCh. 2 - Prob. 5IQCh. 2 - Prob. 6IQCh. 2 - Prob. 1RQCh. 2 - Prob. 2RQCh. 2 - Prob. 3RQCh. 2 - Prob. 4RQCh. 2 - Prob. 5DQCh. 2 - Prob. 6DQCh. 2 - Prob. 7DQCh. 2 - Prob. 8HMPCh. 2 - Prob. 9HMPCh. 2 - Prob. 12CTPCh. 2 - Prob. 13CSQCh. 2 - Prob. 14CSQCh. 2 - Prob. 15CSQCh. 2 - Prob. 16MLMCh. 2 - Prob. 17MLM
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- Give some examples of the many kinds of personality features that exist, and explain how you would counsel workers on which personality traits to emulate. Which aspects of a person's personality are most beneficial to the success of the business?arrow_forwardWhat are the system ramifications of customer relationship management?arrow_forwardWhat exactly is a company's culture, and why is it so important to the business's success? Give an example of the corporate culture at a business where you've previously worked.arrow_forward
- Describe the many types of personality characteristics, and explain how you would recommend that staff adopt certain ones. Is there a certain set of characteristics that might benefit the business?arrow_forwardDo you think that customer-focused companies are more lucrative given the potential influence that service may have on customer retention? Please include at least three justifications for your response.arrow_forwardLet's pretend you own a successful landscaping company with hundreds of regular clients in your neighborhood. To set up your customer relationship management system, you must first decide what information to collect from your customers. Is there a way to improve service or make money with this information?arrow_forward
- How do you go about coaching an employee who is not performing where they need to be?arrow_forwardWhat advantages can customer relationship management provide a business and its clients? Give examples to clarify.arrow_forwardHow difficult is it for the company to hire people from different backgrounds, and what sorts of solutions have been tried? Provide supporting evidence as you elaborate on the topic.arrow_forward
- The departing CIO of your company has nominated you for the position of committee member in charge of finding a replacement. If you were looking for a new CIO, what qualities would you look for? As a recruiter, how would you go about sifting through a large pool of potential candidates?arrow_forwardWhat challenges does the company face in trying to hire a more multicultural staff? Detail the concept and defend it with evidence.arrow_forwardWhat effects does customer relationship management have on the system?arrow_forward
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