Introduction to Statistical Quality Control
7th Edition
ISBN: 9781118146811
Author: Montgomery, Douglas C.
Publisher: John Wiley & Sons Inc
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Textbook Question
Chapter 2, Problem 4DQE
Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process?
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Customers experiencing technical difficulty with their Internet cable service may call an 800 number for technical support. It takes the technician between 30 seconds and 11 minutes to resolve the problem. The distribution of this support time follows the uniform distribution.
Required:
a. What are the values for a and b in minutes?
Note: Do not round your intermediate calculations. Round your answers to 1 decimal place.
b-1. What is the mean time to resolve the problem?
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Exercise 6-6 (Algo) (LO6-3)
The director of admissions at Kinzua University in Nova Scotia estimated the distribution of student admissions for the fall semester on the basis of past experience.
Admissions
Probability
1,100
0.5
1,400
0.4
1,300
0.1
Click here for the Excel Data File
Required:
What is the expected number of admissions for the fall semester?
Compute the variance and the standard deviation of the number of admissions.
Note: Round your standard deviation to 2 decimal places.
1. Find the mean of the x-values (x-bar)
and the mean of the y-values (y-bar) and write/label each here:
2. Label the second row in the table using proper notation; then, complete the table. In the fifth and sixth
columns, show the 'products' of what you're multiplying, as well as the answers.
X
y
x minus x-bar y minus y-bar (x minus x-bar)(y minus y-bar)
(x minus x-bar)^2
xy
16
20
34
4-2
5 2
3. Write the sums that represents Sxx and Sxy in the table, at the bottom of their respective columns.
4. Find the slope of the Regression line: bi
=
(simplify your answer)
5. Find the y-intercept of the Regression line, and then write the equation of the Regression line.
Show your work. Then, BOX your final answer. Express your line as "y-hat equals...
Chapter 2 Solutions
Introduction to Statistical Quality Control
Ch. 2 - Discuss the similarities between the Shewhart...Ch. 2 - What role does risk play in project selection and...Ch. 2 - Suppose that a project will generate A per year....Ch. 2 - Describe a service system that you use. What are...Ch. 2 - One of the objectives of the control plan in DMAIC...Ch. 2 - Is there a point at which seeking further...Ch. 2 - Explain the importance of tailgates in the DMAIC...Ch. 2 - An important part of a project is to identify the...Ch. 2 - Why are designed experiments most useful in the...Ch. 2 - Suppose that your business is operating at the...
Ch. 2 - Suppose that your business is operating at the...Ch. 2 - Explain why it is important to separate sources of...Ch. 2 - Consider improving service quality in a...Ch. 2 - Suppose that during the analyze phase an obvious...Ch. 2 - If has been estimated that sate aircraft carrier...Ch. 2 - Discuss why, in general, determining what to...Ch. 2 - Suppose that you want to improve the process of...
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