Introduction to Statistical Quality Control
7th Edition
ISBN: 9781118146811
Author: Montgomery, Douglas C.
Publisher: John Wiley & Sons Inc
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Chapter 1, Problem 1DQE
Why is it difficult to define quality?
Expert Solution & Answer
To determine
Explain the reason for difficult to define quality.
Explanation of Solution
Justification:
The quality is the measure to which a product or service meets or exceeds the necessity of the customer. The two characteristics of a product or service that define quality are design quality and process quality.
Design quality would represent the specific characteristics, which is related to the design that are different for different customers.
Process quality would represent the reliability. The firm need to follow the standards and the specification in order to ensure the quality products for the customers.
It is difficult to define quality due to the reasons given below:
- Quality depends on the view of the persons or the products which they are using
- Various stages involved in defining the qualities, which makes challenging to define it.
- Quality can be changed over time, business, and per company as it is verified through the life dependability of the objects, serviceability, consistency, stability of the products, and so on.
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Chapter 1 Solutions
Introduction to Statistical Quality Control
Ch. 1 - Why is it difficult to define quality?Ch. 1 - Briefly discuss the eight dimensions of quality....Ch. 1 - Is there a difference between quality for a...Ch. 1 - Can an understanding of the multidimensional...Ch. 1 - What are the internal customers of a business? Why...Ch. 1 - Is the Deming philosophy more or less focused on...Ch. 1 - What is the Juran Trilogy?Ch. 1 - What are the three primary technical tools used...Ch. 1 - Distinguish among quality planning, quality...Ch. 1 - What is the Malcolm Baldrige National Quality...
Ch. 1 - Who was Walter A. Shewhart?Ch. 1 - What is meant by the cost of quality?Ch. 1 - Are internal failure costs more or less important...Ch. 1 - What is a Six Sigma process?Ch. 1 - Discuss the statement Quality is the...Ch. 1 - Compare and contrast Demings and Jurans...Ch. 1 - What would motivate a business to compete for the...Ch. 1 - What are the three components of the ISO 9000:2005...Ch. 1 - Explain why it is necessary to consider...Ch. 1 - Reconsider the fast-food restaurant visit...Ch. 1 - What is the Toyota Production System?Ch. 1 - What were Henry Fords contributions to quality?Ch. 1 - What are the objectives of a supplier development...
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