EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 2, Problem 3.3CQ
Summary Introduction

To explain: The possible qualitative issue that may influence the levels of productivity that the productivity ratios fail to consider.

Case summary: In the given case, G is a small business which is located in state M. This business deals with the planting and maintenance of flower gardens for residential and commercial clients. The company was growing continuously each year therefore, the owner appoints seasonal employees who are responsible for a few clients of the business and work according to the instructions of the owner. The owner believed that the large jobs should be performed by crews of certain workers to finish the clients’ service within a reasonable time. From time to time, the owner noticed all jobs especially the large ones or the job which is taking large time than expected. The footage of the garden space was also involved and when the son of the owner decided to investigate, he kept records of the job times and size of crews to compute the productivity of each crew.

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